Richer Sounds - Cheltenham Avis 

After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to not only see the unit but also listen to how it sounded. The staff were friendly and efficient; they did not have the grey option in stock but the assistant tracked down a unit at another branch for delivery. Free delivery via DPD took three days. Overall, I am very pleased with the R3S and the service I received from Richer Sounds.

Good customer service

i have been coming for 25 odd years. always an impeccable service, and post-sale support

Richer Sounds are a great company to use.
I had to give back word on a purchase I was making. They sorted out a refund with no hassle at all.

My tv went wrong sent me a loan tv and got it sorted in just over a week thank you that extra year you give people saved me that’s why I always buy from richer sounds

Speedy delivery to the shop for pickup, and friendly staff.

Excellent service and great price. Friendly staff, thank you Mandy and Richard, Cheltenham branch Thank you

Straightforward and immediate advice in shop, easy transaction. Prompt delivery and setup service

Knowledgeable, friendly, helpful, and efficient staff

Excellent as always. Nice little speakers for hiding at the back of my AV setup. The only thing that I think could be better designed about them is some way of hiding the screw and the speaker terminals if you mount them flat on the wall. I came up with the idea of using a blank switch plate and mounting it onto that and then onto the wall but in the end I put them in the corner at 45° and then cut out a triangular piece of white plastic from a Lurpak carton to slip over the top at the back and hide the screw and wires. I thought they would be too small to work with my very large KEF speakers but they do their job surprisingly well in my opinion. The fact that they take up very little room is particularly useful.

Great experience as always. Best place for advice and range of appliances

Good knowledge of market products, listen to customer requests and provide best products at best values.

Really good, knowledgable, honest staff. Not a pressure sell. They just help you find the right product for your needs. Price is competitive - if not the best. 6 year warranty is a great addition. Thanks. Would recommend.

I am always being asked by family and friends for my opinions with the purchase of most electrical and all entertainment equipment. I am always researching on what is best at any cost point so any purchase that my family and friends require they ask me to do it for them and I always go to Richer Sounds. So why, firstly you will always find any item sold by Richer Sounds is the cheapest and secondly but more important to me is the customer care and shop floor assistance. Because I always use Richer Sounds on a previous occasion they gave me a voucher for various amounts depending on the cost of my next purchase. This is now the only negative point which is shown by my 4 star review, but I must add that because of how well I was treated by the shopfloor staff it was not mentioned. When the voucher was used it was for two items which included a free sound bar, at payment point my voucher was divided between all three items. My point is how can money be deducted from a free item? But besides that small anomaly I will always go to Richer Sounds.
Update: Back to a 5 star review, the store manager dropped me a email explaining it was not what it looked like with voucher being divided between all 3 items and on a closer look I was absolutely wrong, maybe I should have paid more attention in maths at school.

Richard was very good and professional a real good ambassador for Richer sounds. I was very impressed, thank you.

Great service from the shop but crap service from their delivery contractor.

The member of staff who served me was very helpful and explained the types of TV available in the size I wanted. The stand for the TV I chose was not suitable for my set up so he found an alternative. It was a very easy purchase and I felt confident that if there were any problems I could get further support.
Everything went smoothly and the TV was delivered without delay by the friendly and helpful Gareth.

Very professional from stepping through the door to having my tv delivered and installed. Advice given but no hard sell. No push to have warranties like you get in other shops. No more expensive than going to a large retailer. Even the delivery man gave more information and was helpful and delivered to a room of choice. Installer came out promptly and completed the job.

Great staff, invaluable advice and customer care. Competitive prices too.

Absolutely excellent, as always very happy to help if you have a problem. Unrivalled customer service, they really do go the extra mile. Highly recommended.