Richer Sounds - Leicester Avis 

I don’t often write reviews, but Levi at the Leicester store truly deserves one. From start to finish, he went above and beyond to help me choose a new TV. I visited the store several times, and every single time Levi remembered me, picked up the conversation where we left off, and made the whole experience feel relaxed and personal.

He took the time to talk me through a wide range of TVs, openly discussing the pros and cons of each without ever being pushy. He really listened to what I wanted, showed me the exact features I was interested in, and never once tried to rush me or steer me towards something that didn’t feel right. His honesty and genuine approach built a level of trust you don’t often find in retail.

It was that trust and transparency that ultimately made me choose to buy from Richer Sounds and specifically from Levi. I even joked with him about a poor experience I’d had at John Lewis, where you expect service to go above and beyond, but unfortunately it didn’t. Levi completely exceeded those expectations without trying.

Outstanding customer service from start to finish. A real credit to the store and the brand.

Great service , Jason in store was super helpful.

The Products I ordered then arrived next day.

Good website and excellent guarantee. When I phoned the shop the guy I spoke to was very knowledgeable and helpful. Arrived 3 working days later and TV looks great.

I visited your Leicester store with total confidence after all the on-line reviews and wasn't at all disappointed. The service I received was second to none from Jason senior advisor (I believe that was his name 'sorry')
I didn't feel pressured and was given great advice on TV products from a very knowledgeable advisor,
I ended up with a OLED TV..
Will definitely recommend R/Sounds to family and friends.

Great Service
Staff very courteous and helpful

Warranty claim, seamless result, top service, never expected anything less, brilliant team as usual, top mention for Paul and Sebastian.

Leicester branch. Really helpful and knowledgeable sales. Levi served us, giving us excellent advice about pairing a new amplifier with our b&speakers to update our system.

Quick and efficient service. Answered all my questions etc. Sorted out next day delivery too. Cheers!

Great products, great service, great customer service, excellent all round

Knowledgeable and helpful staff very efficient

Have bought my tvs before from Richer Sounds and have always been happy with my purchases from them Good price compared with equivalent LG at John Lewis. Plus free delivery

Richer Sounds in Leicester are really good the guys are proactive, I feel for the guys as they are waiting for the supplier to update them on my speaker stands and although they keep me updated, their communication is good, and responsive - the supplier is not, so I don't want to tar them with the same brush because they are very active and have resolved the other issues.

Ordered an amplifier over the telephone, and the text message link for payment failed, due to a problem with the bank card security nonsense. The staff member at the shop decided to simply do it the old fashioned way, and took the number over the phone, which worked instantly, and my amplifier was delivered within two days.

I've been shopping at Richer sounds for over 20 years and their products and prices have always been really good. I recently purchased a Yamaha DAB amplifier and I'm very pleased with the sound and build quality.

Great Value, Leicester Branch price matched offer found elsewhere & advise given to allow new TV to talk to analogue sound system was spot on. Aftersales was excellent no query was too small or difficult for them to answer. Very happy with purchase and would recommend Richer Sounds Leicester to anyone.

Fantastic service, excellent knowledge and extremely helpful

Thanks to Tony (Leicester branch)

Was in the market for an LG TV. Contacted RS Telesales and they informed me that there was a TV that I wanted in their Leicester store. Contacted the store and reserved it. All straight forward , and collected the LG TV the very next day. Staff in RS Leicester were fantastic as always, efficient and professional and always courteous. All in all, have been using RS for over 25 years for great advice and superb kit. I for one will not go anywhere else. 10/10 for everything again as usual. Thank you guys.

Every one involved with my purchase were spot on including the guys in the store to the delivery guys

A fast, efficient service online backed up by friendly staff in the Leicester store when I collected my cd player.

After sale second to none. Staff always very knowledgeable. Would Never sell you a bad deal.