Richer Sounds - Leicester Avis 

2 518
•
TrustScore 5 sur 5

5,0

163 London Road, LE2 1EG Leicester, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brought myself a music system which Richard in the Leicester store put together for my budget. All I can say all the guys that helped me set it up on Saturday thank you! All are very professional, the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very good advice, much patience as there was a glitch on my phone during payment, sorted efficiently. Bought the more expensive model (Pro ject Debut Carbon Evo 2) as figured I could have hunted for t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Went into Leicester branch with not much knowledge about what i needed for my turntable set up to leaving with everything I needed including , turntable , amp and speakers. Jason gave me the best opti... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Richard was very knowledgeable and took time to understand my needs, even visiting my house and sending a follow-up email with his thoughts about my systems. The Cyrus amp which I bought is great and... Voir plus


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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5,0

Tous les avis

(2 518)

24 662 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Couldn’t afford it excellent service…

Couldn’t afford it excellent service they helped me out even I wanted to change my 65 inch TV to a 77 inch the Manager sorted it out seamlessly and went out of their way much appreciated

7 mai 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Excellent colleague

The customer service was so use full i was given a stage by stage advice. Looked through items the prices and spoke to me about the quality of the product.

7 mai 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Turntable Purchase

I recently visited Richer Sounds Leicester with a view to purchase a new turntable and sound system. Jason was fantastic, he was very friendly, able to talk me through all of my options and explained everything perfectly. I am bowled away by the quality of my new audio technica turntable and my records sound fantastic on it. Big thanks to the guys at Richer Sounds for all your help - very highly recommended.
Thanks, Jack

9 mai 2026
Avis spontané
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Great Service from Richer Sounds - Leicester

Bought an ex-display model TV from Richer Sounds Leicester, and service was great. Competitive price, helpful staff and seamless collection. Would definitely buy from them again.

19 juin 2025
Avis spontané
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Sebastian was supper helpful explaining…

Sebastian was supper helpful explaining setting up and my item was delivered next day . On a Saturday, wow. The price match was brilliant as I would sooner shop in a shop than on line . Nice to be able to shop local and support them as they support their customers. Nice 👌

8 mai 2026
Avis spontané
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Very welcoming in the store

Very welcoming in the store. Very good customer service. Definitely always recommend to family and friends.

1 mai 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

T V purchase

Staff kept me informed about my purchase and when it would be delivered, really good service throughout the process, 5 stars all the way, would definitely recommend,
Shout out to Paul and Sebastian

30 avril 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Service to be very proud of

Can not recommend highly enough.
Fantastic customer service.
These people really care about you when you do business with them.
Delivery service was excellent too.
Why would anyone go anywhere else.

25 avril 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Well informed guidance

Well informed guidance - I am really pleased with the products I ended up buying

24 avril 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 4 sur 5 étoiles

Great staff (they listen)

Great staff (they listen). Would have been better if the TV I was interested in (TCL) was on display in store. Delivery quick and efficient.

27 avril 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for your feedback, and for the kind words about the colleagues at the Leicester branch. I also appreciate the constructive comments on the TCL and will of course review the displays with the store to make sure we have as best coverage of products as we can.

I hope all is well with the new purchase, and if you do need any assistance please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Comprehensive ,thorough

Comprehensive ,thorough, knowledgeable and timely. Will
use again in the future.

26 avril 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Wanted Headphones for an Amplifier…

Wanted Headphones for an Amplifier bought from the branch at Solihull. This is where the expert at London Road took over. Precise information given regarding price and a demonstration of Classical music confirmed my requirement. Thank you.

21 avril 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Price match was brilliant

Price match was brilliant, Richard from Leicester was very helpful and had great knowledge of the products.
Delivery came three days earlier than expected, I was also kept informed from the delivery guys.

20 avril 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Any trip to Richer Sounds is a pleasure…

Any trip to Richer Sounds is a pleasure to be honest, with knowledgeable and courteous staff who want you to leave happy. If, like me, you're someone who doesn't keep up with the latest innovations and only replaces something like a TV every 10 years or so then it is easy to be quickly confused by all of the latest jargon or developments. This, I think, is where the staff excel as they don't try to confuse you further and try to sell you what you don't need just to make a sale. They listen to what you want and then guide you through the options open to you, and will say if you don't need something that you may have thought that you did. Whilst I only replace TV's and hi-fi's every 10 years or so I've dealt with them for over 25 years and wouldn't go elsewhere, all due to the service.

10 avril 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, the staff are so knowledgeable and have great advice about a TV we wanted to also double up as a second PC Screen.
We always go here for our TV and music equipment, despite now living 2 hours away! It's a first class service every time!

17 avril 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

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