Richer Sounds - Leicester Avis 

2 459
TrustScore 5 sur 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

First class telesales. Spoke to someone who listened to what I wanted, communicated well, made an appropriate amount of small talk while we were sorting things out, facilitated an introductory VIP dis... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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5,0

Tous les avis

(2 459)

24 861 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great TV seller

Good selection of TVs. Easy to order. Fair prices. Prompt free delivery.

23 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

As soon as I walked in Richie sounds…

As soon as I walked in Richie sounds shop Leicester their friendly faces they make welcome James sales man was great and experienced in his job

21 mars 2026
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Réponse de Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 4 sur 5 étoiles

No demo available + no high-end compatible subwoofer stocked.

Although the units in stock where not available for demonstration, I was advised to purchase them return if not suitable. The Sony Bravia theatre quad system purchased was fine but you only stocked the small sw7 subwoofer. I tried it but returned the subwoofer for a full refund. However no explanation was given why the best pairing subwoofer, the SW5 was not stocked. I have to source from an alternative supplier. Disappointed at not getting an explanation.

20 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for taking the time to share your experience.

We’re pleased to hear that the Sony Bravia Theatre Quad system itself met your expectations, and appreciate you giving the SW7 subwoofer a try. That said, we’re sorry that you were left disappointed by the lack of explanation around why the SW5 subwoofer wasn’t available from us. We’ll be reaching out to you directly to discuss this in more detail and ensure your feedback is properly addressed. Thank you again for your honest comments..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Good service in a real shop

Very good information from Levi who helped me choose the right product. I did not feel pressurised to go in any particular direction but was given several options to choose from.
It was good to visit a real shop and talk to a knowledgable salesperson and see the products.
In the end, I got something at a good price and am very happy with what I bought.

17 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Great advice before I ordered

Great advice before I ordered. Arrived as promised. Cannot recommend Richer Sounds enough.

17 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 4 sur 5 étoiles

I think I met with Sebastian who was…

I think I met with Sebastian who was helpful and accommodating. It was unfortunate that I was unable to view the product I bought in the shop. Nevertheless I am happy with the service I received and to date the product.

16 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks very much for taking the time to leave your review and it was great to read your comments about Sebastian and the product itself. I’m sorry you weren’t able to view the exact model in store on the day, but I’m glad this didn’t detract too much from the overall experience.

If there’s ever anything we can help with in future, or if you’d like to discuss your system further, please don’t hesitate to get in touch with us at seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Leicester Branch - Outstanding

Superb service from Richard in the Leicester branch. Took the time to understand my requirements, demo stuff and piece my system together for me. He was also on hand for some follow up email advice about which subs to look at. How refreshing to be able to go and talk to a passionate expert face to face rather than just rely on online sales. Great business. Highly recommended. Thank you

15 mars 2026
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Réponse de Richer Sounds - Leicester

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

A great company to do business with

A great company to do business with. The sales man was very knowledgable and we agreed a good price for the television I purchased. The transaction was completed on a Sunday afternoon and the tv was delivered on the Tuesday.
A great company to do business with.
Thank you.

22 juin 2025
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Top team at Richer Soundsp

I had a number of very helpful telephone conversations with members of staff prior to our visit but the service we received from Richard was of the very best
Richard was friendly, overwhelmingly knowledgeable and patient. At no time did we feel that we were being sold anything but nonetheless ending up spending perhaps three times as much as we anticipated. We have no doubt that what we bought best served our needs. We'll be back and will recommend Richer Sounds unreservedly to others.

14 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

I made three visits to the shop

I made three visits to the shop. First to explore the possibility of purchasing a projector TV. Second to clarify a few technical details and place an order. Third to pick up the item when it had arrived. On each occasion the staff were very well informed and helpful. I got the advice I needed and got a much better result than I would have if I’d just chosen something online. The item - a Hisense laser projector has exceeded expectations in terms of a) meeting my requirements; b) ease of set up; and c) providing an excellent home cinema experience.

12 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Just the advice I needed !

I spoke to Jason who was professional, helpful, knowledgeable, understood my requirements and offered a solution which I was pleased to accept.

11 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Price matched

Price matched, quick delivery.

8 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

New TCL 75” TV

I had already researched the TV I wanted, and went to Richer Sounds Leicester, who had the joint best price, but also provided a 6 year guarantee, which was clearly the best available. I was served by Richard, who previously sold me some Hi-fi separates. The service I received was first rate.

7 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Outstanding guidance from Jason at The store

Wanted a sound system that we could feel when playing music. Jason went that extra mile recommending what setup we would need and taking time in the experience room to listen to different sets of speakers to the amp that he had suggested. We couldn’t be happier and they look great too.

5 mars 2026
Logo de Richer Sounds - Leicester

Réponse de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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