Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl... Voir plus
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Lisez les avis des autres
Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Voir plus
L'entreprise a répondu
Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Voir plus
L'entreprise a répondu
Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
163 London Road, LE2 1EG, Leicester, Royaume-Uni
- 0333 900 0043
5,0
Excellent
2 k avis
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Easy to order
Easy to order, item was in stock and sales advisor sorted out the VIP discount which I could not get to work online.
30 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Managed to order the product online and…
Managed to order the product online and collect in store the next day! Helpful staff.
30 juillet 2026
Réponse de Richer Sounds - Leicester
Thank you for your wonderful feedback
Réponse de Richer Sounds - Leicester
Thank you for your wonderful feedback
Why I've been a customer for 35 years!
I recently upgraded my speakers and amplifier to an Onkyo and Martin Logan package following advice from Paul at Richer Sounds Leicester. He took the time to listen to my requirements, devising the best solution for my budget, and was extremely patient when I encountered connection issues. All sorted now though - Paul delivered the expected RS mix of experience and passion for audio in spades!
26 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Another great experience at Richer Sounds
Easy to navigate the website to order and instant notification of stock available. I decided to collect my new tv from store and was asssisted in loading into the car. All in all another good experience at Richer Sounds.
27 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Excellent service
After researching different tv’s, Richer sounds was recommended by friends. I was served by Paul, who was patient and talked through everything. All the staff have been great when I have had further questions. Excellent service, friendly and sincere.
25 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Excellent service as always
Fantastic service, as always. Tom went above and beyond to help. Love this store!
25 juillet 2026
Réponse de Richer Sounds - Leicester
Thank you for your 5 star review!
New turntable and more.
Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me the items I wanted, expecting in a week, all but one came in less 24hrs. The item that was difficult to put time frame, not before mid August expecting, came today, that's less than a week, from ordering to delivery. Well done, Seb and Paul.
23 juillet 2026
Réponse de Richer Sounds - Leicester
Thank you for your wonderful feedback
I'm a big fan of Richer Sounds and like…
I'm a big fan of Richer Sounds and like their business philosophy and support of their work colleagues. I also like staffs' welcoming demeanour and service. Recently I went to the Leicester branch for some speaker cable and was served by Paul. He was very obliging and gave me the 24 metres of quality cable as requested for a reasonable price. I have now cut the cable in half to create two cables, fitted connectors to each end and the cables now form an important part of my Bang & Olufsen 5000 system that I recently acquired for my special Birthday present. Just a small point though, having got home and measured the speaker cable length it was roughly 1 metre short and only 23 metres long. It's not an issue as I had allowed extra but I had also paid for 24 metres and was sold short 😢. Anyway, the B&O system sounds great through the Redline 60s that I have owned for about 30 years and recently refurbished the auxiliary bass reflex panels. So if anyone is looking for a reliable aftermarket method of rebuilding a pair of RL60 ABRs please get in touch. BH
23 juillet 2026
Réponse de Richer Sounds - Leicester
Thank you for the feedback and the kind words about the business and the team at the branch. We're really sorry for the oversight with the cable however and will of course ask the store to make sure they are more careful going forward.
Kind regards
The Customer Experience team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, providing useful information relating to any potential purchase.
23 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great product and extremely helpful…
Great product and extremely helpful staff.
Product arrived on time.
Slight problem with payment online but it was sorted out quickly
21 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Went into Richer Sounds to buy a TV for 93 year old - it's all about the controller
Went into Richer Sounds to buy a TV for my 93 year old Mum. My only concern was will she be able to use the controller - the staff member was brilliant (he had recently bought a new TV for his elderly Dad so knew my dilemma). Explained the TV to both my husband and myself and showed us the controller. TV was arranged to be delivered to my Mum's assisted living facility between 10am -1pm the following day. I then received a phone call from the delivery driver at 7.35am stating he was trying to deliver the TV - I declined the delivery. I rang Richer Sounds Leicester spoke to Paul gave him the details and he informed me dont worry we will sort it for you. I received a phone call from the Manager (Sebastian) stating he would be bringing the TV himself to my Mum's home - which he did. Brilliant customer service. Thank you Richer Sounds from a 93 year old & a happy daughter.
22 juillet 2026
Avis spontané
Réponse de Richer Sounds - Leicester
Thank you for your 5 star review!
Excellent, professional customer service
Levi offered expert, experienced advise tailored to our budget and needs. He listened to what we needed and how we use the equipment. We have ended up with the perfect kit for what we wanted at the right price. Excellent friendly and professional service.
21 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
Recommended
Phone answered promptly by knowledgeable salesman who guided me through the purchasing process. We arranged a delivery time and the product arrived on time.I had some issues with setting up Richer Sounds patiently talked me through.
20 juillet 2026
Réponse de Richer Sounds - Leicester
Thank you for your wonderful feedback
Réponse de Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Support of knowledgeable staff and…
Support of knowledgeable staff and lack of pressure. Prices v competitive too. Will return!
19 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
The Best!
Richard was excellent throughout : knew his stuff; followed up; and was genuinely concerned I had a great experience!
17 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I received knowledgeable and friendly…
I received knowledgeable and friendly advice about my television purchase from Levi and James. The advice has proved to be reliable having used the tv for a week I am very pleased with my purchase. Thank you Richer Sounds
16 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
First class service from Rich during…
First class service from Rich during purchase and when making a
phone calling back with some questions.
17 juillet 2026
Réponse de Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
Amazing customer service and great…
Amazing customer service and great knowledge. Cannot imagine better customer service
16 juillet 2026
Réponse de Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
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