Very efficient service and a very personalised one, even with everything being done online e.g. named person to contact if the need arose. This type of service is very rare these days, but is priceles... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Adrian, the store manager was a calm character, zero hard sell and just helped me make choices I'm still very happy with. I got to try the equipment I was interested in without being rushed. My first... Voir plus
L'entreprise a répondu
People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... Voir plus
L'entreprise a répondu
Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
268 Deansgate, M3 4JB, Manchester, Royaume-Uni
- 0333 900 0086
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Within minutes the Manchester shop was…
Within minutes the Manchester shop was able to solve my problem and order a new TV to be delivered at the end of January
27 décembre 2025
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Advice and focus on me
Informative, knowledgeable, focused on me not selling, no pushing, relaxed atmosphere.
20 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All the staff were amazing at the…
All the staff were amazing at the Manchester City branch- thank you
27 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
Helpful staff and handy for collecting…
Helpful staff and handy for collecting orders.
27 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Genuinely one of the best shop…
Genuinely one of the best shop experiences I’ve ever had. Both Shiv and Ryan went above and beyond to help me with my query and just were so helpful and kind! I think Richer Sounds may save the high street with this level of customer service! Would give more stars if possible
31 décembre 2025
Avis spontané
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Incredible service
Incredible service from start to finish. Loved using the "find me a clearance bargain" feature on the website. Got my item in less than 24 hours. Couldn't have wished for better!
22 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All round good!
Good website, good click and collect service, excellent in-person experience
15 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ordered via phone on Monday received TV…
Ordered via phone on Monday received TV on Tuesday, never got the guys name that answered the phone but amazing service
15 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Excellent customer service by the Deansgate Team (Sam)
Excellent customer service by the Team at Deansgate, in particular by Sam, explained the spec of the soundbar in thorough detail and provided me with a cost effective solution as well. Over and above service by Sam, Will always look to purchase with RS for any entertainment tech.
21 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I have been shopping in this store for…
I have been shopping in this store for a few years, the service is very personal and they have an insane amount of experience. The store manager Sam is great and always willing to help. Highly recommended.
21 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Honest straightforward advice without…
Honest straightforward advice without sale patter bable
10 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Top class
Always first rate service at Richer Sounds - and a level of expertise that is now hard to find in large electrical retail chains.
18 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Réponse de Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable staff
Good knowledge of product and a useful demonstration given. Only downside was a white version wasn't available in store.
11 décembre 2025
Réponse de Richer Sounds - Manchester
Thank you for your wonderful feedback
Great Customer service
Great Customer service, ive been shopping at richer sounds from the 90's brilliant every time, they ordered from another store. Thanks 😊
14 décembre 2025
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review!
Getting back into using old records
I went in 3 weeks ago enquiring about a turntable and speakers and spoke to Ryan who was so helpful he gave me a quote I went back in today but needed something a bit cheaper and he sorted it out for me top guy definitely when I come to upgrade I’ll be using richer sounds
20 décembre 2025
Avis spontané
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Best customer service ever…
Best customer service I have ever experienced. Matt at the Manchester store went above and beyond to help me with my purchase
11 décembre 2025
Avis spontané
Réponse de Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Really helpful advice and service
Really helpful advice and service. I was only after new cables for speakers, but felt like I was valued by the team. Decent cables plus banana grips cut and fitted to my need, there and then.
11 décembre 2025
Réponse de Richer Sounds - Manchester
Thank you for your wonderful feedback
Very helpful
Very helpful, especially for myself who has not bought any HiFi gear for 20 odd years.
9 décembre 2025
Réponse de Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.