Well, firstly, Richer Sounds is the go to when buying anything that can’t be understood by old people. The staff there are always so patient and don’t make you feel as though you are a dim-wit simpl... Voir plus
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I have always shopped at Richer Sounds for my AV kit, so when it was time to replace our OLED TV this year, this was the first place that I looked. As always - the best selection of the latest mo... Voir plus
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I have been going to Richer Sounds for so many years, bought everything from headphones to AV receivers and always fantastic staff Always very helpful doesn't matter what question it is they always... Voir plus
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I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We ar... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
87-89 Exeter Street, PL4 0AH, Plymouth, Royaume-Uni
- 0333 900 0047
4,9
Excellent
2 k avis
Demande des avis aux clients
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nice place nice staff ,picked up what I…
nice place nice staff ,picked up what I wanted had a chat and went on my way
8 juin 2026
Réponse de Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Staff adjust their advice to match…
Staff adjust their advice to match client's knowledge and needs
17 juin 2026
Réponse de Richer Sounds - Plymouth
Thank you for your wonderful feedback
Polite, helpful, informed staff.
Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the future is more predictive training as they can”t guess what I need when I walk in 100% of the time.
17 juin 2026
Réponse de Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Happy customer
Speedy response to enquiries regarding the TV I purchased.
Genuine price matching.
15 juin 2026
Réponse de Richer Sounds - Plymouth
Thank you for your wonderful feedback
Réponse de Richer Sounds - Plymouth
Thank you for your 5 star review!
Great experience all round
Hi. I knew the product that I wanted. I went to the local store in Plymouth, The person I dealt with was efficient, not condescending and didn't try and upsell additional products.
It was refreshingly brief and professional experience that proved to me that your company deserves it's excellent reputation.
You also used an excellent delivery company; the men who delivered the product were also very professional.
12 juin 2026
Réponse de Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
excellent all round transaction
excellent all round transaction. Spin clean ordered over the phone and thanks to very helpful staff member the purchase experience was faultless. Item arrived on time and handled respectfully. Very pleased , highly recommended - many thanks.
2 juin 2026
Réponse de Richer Sounds - Plymouth
Thank you for your 5 star review!
Excellent service as always.
10 juin 2026
Réponse de Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service from knowledgeable staff…
Great service from knowledgeable staff - always helps
10 juin 2026
Réponse de Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
In store purchase.
Josh was fab, really helpful and knowledgable and approachable … thank you . The product is amazing … I love it.
9 juin 2026
Réponse de Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very quick and favourable resolution of issue.
I was sent an earlier version of the product I ordered (mojo2 2025 rather than the 2026 version). The spec was different. The branch manager quickly offered a discount that was acceptable. I’m very happy with my purchase.
9 juin 2026
Réponse de Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
We went in to our local Richer Sounds
We went in to our local Richer Sounds here in Plymouth to take a look at the Sonos ER 100 smart speaker. We were expertly assisted and given plenty of space and time to consider before making a choice without any sense of pressure to make a decision or a purchase.
For these reasons and because the speaker impressed us, we went ahead and bought one.
9 juin 2026
Réponse de Richer Sounds - Plymouth
Thank you for your 5 star review!
Réponse de Richer Sounds - Plymouth
Thanks for your great feedback and for supporting local business.
90% good
The whole buying process was the usual high standard that i have experienced with Richer Sounds. My issue is that i cant get the item to work as i'd hoped. I am trying to source other bits of kit to allow the item to oparate.
8 juin 2026
Réponse de Richer Sounds - Plymouth
Thanks for leaving us a review, whilst I'm really pleased the store experience was to our usual high standards I'm sorry that you're having problems with the new purchase of course.
I will arrange for our customer service team to get in touch and help resolve this, if I can be of any more help in the meantime do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great customer service
Your customer service has always been great.
The staff are quite knowledgable and always helpful.
Ive been buying TV, stereos, speakers, sound bars, subs, etc from you for over 3 decades now and long may it continue.
Your pricing is always good and so is your delivary service.
3 juin 2026
Réponse de Richer Sounds - Plymouth
Thank you for your wonderful feedback
Second LG tv from Richer Sounds
Second LG tv from Richer Sounds, great knowlegeable service, pleasure from start to receipt
3 juin 2026
Réponse de Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Brilliant and very helpful service
Brilliant and very helpful service. Very good communication via email.
12 mai 2026
Réponse de Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Plymouth
Thanks for your great feedback and for supporting local business.
Can't fault the advice and service!
Can't fault the advice and service!! Great product knowledge.
22 avril 2026
Réponse de Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Richer Sounds raise the bar…
Yet again Richer Sounds raise the bar in retail standards. Exceptional customer service, value, advice, delivery.
Faultless in every respect.
Can't wait to need something they sell again - it's a joy to shop there, at the shop or online, I will never be persuaded to buy anything I can buy from them from one of the faceless retail giants
*SUPPORT YOUR LOCAL RICHER SOUNDS!*
1 juin 2026
Avis spontané
Réponse de Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
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