Richer Sounds - Plymouth Avis 

2 278
TrustScore 5 sur 5

5,0

87-89 Exeter Street, PL4 0AH Plymouth, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very helpful assistant in the shop, delivery arrived on time and received a phone call to advise us that it had arrived in the shop. Excellent price given with the additional VIP voucher. Would defin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the fut... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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5,0

Tous les avis

(2 278)

25 159 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Richer sounds Plyoled tvmouth were very good…

Richer sounds Plymouth were very good and very patient on my phone call when placing my order

22 janvier 2026
Logo de Richer Sounds - Plymouth

Réponse de Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Knowledge

Knowledge, helpfulness.

28 février 2026
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Réponse de Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Happy to be repeat customers

We are repeat customers to our local Richer Sounds. Why? Because of the personal service with sound knowledge and advice. You can purchase confidently knowing you are getting the best price because the company will price match.
Hopefully it will not require me to return very soon but when I do I am confident that the level of care and service will still be there. Thank you

11 février 2026
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Réponse de Richer Sounds - Plymouth

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

The go to place for audio and visual expertise

Richer Sounds is my go to experts for all audio and television needs and I'm never disappointed. My recent upgrade of audio equipment was chosen after a lot of help in store. Nothing is too difficult for them and I now have a superb sound system. Many thanks

27 février 2026
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Réponse de Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Top notch !

Really great service from Ben , very efficient and went over and above my expectations . Plus amazingly quick delivery . Very impressed !

27 février 2026
Logo de Richer Sounds - Plymouth

Réponse de Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

A big Thankyou to Jay

A big Thankyou to Jay , who kindly helped an old lady , Sort out the paying by card on line . Got there in the end with help . He was very kind and patient .

26 février 2026
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Réponse de Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

The best experience 👌

I had the best experience,giving there time & experience the staff wur amazing 👏 recommend,the best music store,for sure,,regards joe

6 mars 2025
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Réponse de Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Staff very helpful

Staff very helpful, good knowledge of products, ordered set of headphones which arrived earlier than expected.

24 février 2026
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Réponse de Richer Sounds - Plymouth

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Excellent customer service….Always

Been going here for many many years. Always great customer service and helpful in every way. Will continue to shop here in years to come. Well done to the team at richer sounds

22 février 2026
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Réponse de Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Purchase of soundbar

Easy to park & visit the store. Helpful, knowledgable staff who helped me make the decision to purchase the soundbar. Always use Richer Sounds, can’t fault them

3 janvier 2026
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Réponse de Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Budget Headphones

Expert advice on budget headphones guidance given over from the sales assistant. He showed me the various options at the shop's disposal and was very helpful in finding me the right pair.

16 février 2026
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Réponse de Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

I was looking for a 75 & 40inch- after…

I was looking for a 75 & 40inch- after searching online and trying to bring myself up to speed. I called Richer Sounds, was well advised and wish I had called straight away rather than waste time on the internet.

Both TV and Sounbar packages are excellent

18 février 2026
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Réponse de Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Always 5 Stars

It doesn't matter what day you go in and who is behind the counter, you always get a fantastic response what ever your question is, ive been going to Richer Sounds for many years and never left without the right answers, and your not pestered to buy anything so you can go away to think fir yourself

16 février 2026
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Réponse de Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

The Richer Sounds staff made it very easy for me to buy a new Soundbar for my TV and music.

I noticed a soundbar clearance item in the Plymouth shop and asked for a demo. The sales support staff member quickly set it up and suggested I linked my mobile to play sounds of my choice. This was followed by a TV link so I could experience the various sound and vision options.

The staff answered all my queries and made the purchase decision very easy. As a clearance item I was pleased with the price and the VIP discount (I am a previous customer) and walked out in good spirits. Thank you Richer Sounds!

12 février 2026
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Réponse de Richer Sounds - Plymouth

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

I visited the shop with 4 Hi.Fi Amp's…Amp Update...

I visited the shop with 4 Hi.Fi Amp's in mind to Look at. After Speaking to Jay about the Speakers I have (E70's) he gave me up to date Advice on an Amp that would Suit my Needs and came away with a Mission 778X Which Sounds "Brilliant". Had a Pleasant and Enjoyable Experiance, Thanks Guys...

10 février 2026
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Réponse de Richer Sounds - Plymouth

Thank you for your 5 star review!

Noté 4 sur 5 étoiles

Delivery

Delivery was rushed and I was only informed of damage to packaging by a phone call from the delivery company after the delivery was completed. I was told that if there was any problems to contact Richer Sounds, not the delivery company. My problem was with the delivery company - not with Richer Sounds who were very helpful both online and in store.

12 février 2026
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Réponse de Richer Sounds - Plymouth

Thanks for your feedback Mr Hose, although sincere apologies that the packaging of your purchase was damaged and that you felt more care was needed with the delivery process.

I will of course feed this back to the courier we used here, so that they learn from what happened and improve in the future, if there are any issues with the product whatsoever do get in touch and we will of course resolved them for you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 4 sur 5 étoiles

Pre order became fulfilled.

I intended a pre order but was told a delivery was in,
so the order was placed and arrived 3+ days later.
It's a new product and a bit troublesome but support was available.

10 février 2026

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