Richer Sounds - Southampton Avis 

Very knowledgeable with a different products I was looking at
And helpful in making the final decision

I have a Snowsky Echo Mini MP3 player with 8GB built-in storage. I ordered same for my wife. When she started loading music, she discovered the storage was only 203MB! I thought I had checked when I first looked at the Richer Sounds website that the storage was 8GB. The item was out of stock, so there was a delay of several weeks and I ordered over the phone. I suspect the website was meanwhile updated to the new rubbish tiny amount of storage spec. Richer Sounds need to warn purchasers about this very significant change, and recommend buying a microSD card to get useful storage. Or even sell compatible microSD cards.

First class advice on phone and swift sourcing of the items purchased.

Very helpful advice given by Ben, explaining options for a new TV.
No sales pressure but a lot of detailed information and suggestions and offer of future help if needed.
Prompt next day delivery and I managed to set TV up, although needing further assistance from younger generation to complete it. I admit to being an electronic Luddite!

Tom was very helpful, I explained what I wanted to do and he recommended a couple of possibilities to me. I chose one and it is working perfectly. I was offered back by phone or facetime which is reassuring. Great service.

I received clear advice about the product I wished to purchase. Although not in store I was given delivery or collection options that suited me. The product was ideal for the use I intended for it.

The customer service was very helpful, efficient and courteous. Went of their way to offer alternative suggestions. Even helped mt find a supplier for the stylus for my turn table.

Excellent customer service and they had my purchase delivered to store as we were away.

Why buy on line when you can have a personalised service like this, well done to all.

I bought an LGTV from Richer Sounds, nothing really special, but they did give me a good price and it was delivered exactly on time. So far it works just as advertised
Robert Mills.

I have used Richer Sounds in Southampton for several years and have always found their staff exceptionally responsive, helpful, patient and friendly, especially so as I find it difficult to visit the store and do everything over the telephone. This time I was advised by Paul in the choice of two smart TVs to replace old TVs bought 16 years ago. Paul was very helpful in explaining how the technology has changed and which products would be a good buy within my budget. He then emailed the details for me to think over, and then was very helpful when I phoned back to place the order. The LGOLED42C54A TVs are excellent. I'm very pleased with them. At no time did I feel rushed on under pressure to make a purchase. The quality of the service from Paul based on his many years experience and friendly approach are highly commendable and a delight in this wretched era of FAQs, AI and chatbots. It is so much better to have a flesh and blood expert to speak to. Long may Paul and Richer Sounds continue to do their excellent work.

Very good advice overall. I had limited options available but the sales assistant talked me through the options and insured what i chose would integrate into my existing set up. Item arrived next day.

Excellent service from the staff when visiting the Southampton store to purchase new TV.

Amazing service from Rob and the team at Richer Sounds Southampton. Knowledgeable, friendly they really try to understand what works for you as an individual then go the extra mile to find the right solution for you. Keep it up Rob & Team, a credit to Richer Sounds and an absolute breath of fresh air Vs online or huge retailer blandness.

I made an online purchase, a OLED TV, collection etc was handled perfectly. If I have any concerns, its relating to the picture quality.... I am not sure, I am receiving the best quality picture, the ones in the shop. look better than the one I am getting, so a quick call from one of your experts to passify me would be great.

I bought a 75 inch tv 18 months ago. The screen has gone so Richer Sounds advised me to deal with the producers directly. They took several days to come and collect it and tell me it will take 2 weeks to repair ? So no World Cup in 75 inch tv for me. No involvement from richer sounds at all !!

Helpful as ever. Delighted with my headphones as recommended by the Southampton branch and importantly within my budget.

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a new receiver as well.
An expensive Fathers Day made easy and pain free.
Fabulous product knowledge and first class customer service. Greatly appreciated.
Sounds amazing too! 😎😁🎶🎶

Great interaction with staff member. Knew their stuff and was very engaging.

I have been purchasing my audio equipment from Richer Sounds for some years now and quite honestly I don't feel the need to go anywhere else. The combination of informative web site,stores with knowledgeable staff and keen pricing is exactly what I require.