Richer Sounds - Southampton Avis 

The team were great, went in knowing what I wanted. But was advised I could get the same if not better specs for almost the same price if I took a model that was last year.. well it has longer warranty same specs as it was the top spec one. So I took it, staff helped carry it to car and get it in safely and the wife didn't kill me once I explained I spent 50 quid more than I said.
Nice new tv with great pic and sound.

I ordered and paid for a 4K Blue Ray player at midday on a Saturday but was told that it was currently out of stock. However it should be back in stock and ready to collect either late on Tues or Wednesday. But in fact to my surprise it arrived first thing Monday morning! Am I happy? You bet!! Great service and a great company to deal with!!

“Great customer service throughout. I had plenty of time in the listening room to decide which speakers were right for me. James from the Southampton branch was also incredibly helpful, taking the time to discuss the differences between the speakers, what would suit my needs, and what each option would offer me.”

I am now the very lucky owner of some Monitor Audio Silver 100 7G. And soon to be DALI Sonik 3's as they were SUPERB!!

The helpline was excellent — quick to answer my questions and process my order efficiently. The pricing was very competitive and delivery was impressively fast.

The only area for improvement relates to the outsourced delivery service. It would be helpful if customers were offered more flexibility around delivery time slots. I was home throughout the day but had evening plans, and was advised the delivery would arrive between 6pm and 8pm. Unfortunately, I was unable to amend the slot, which became quite stressful and ultimately required me to arrange for a neighbour to accept the delivery on my behalf.

Phoned into site and checked to see if they had an item in stock that was part of the sale. Tom, went to check as did have one to ensure was not already reserved (this was 14:00 hrs on a Sunday), it was not, so asked for it to be reserved and advised would be with them in about 40 mins. On arrival, was welcomed by Marc, whom asked if could help, I advised that had reserved an Denon audio system. He check it was behind there counter. I then asked about 3 portable radios again in the sale, he checked had all 3, but advised once was just a speaker. Looked at the other two and went with the Pure Classic H6, it had want i wanted on it function wise, but no idea what was like (not the way normally buy as research items to death). Marc sorted this for payment. Literally on way out, then checked on speaker stand. They had a pair Mission Stance which went for. More work for Marc. Appreciated the staffs time and as ever the friendliness. Got out at 16.00. 3 items heavier, but am happy.

You listened, you suggested, you provided and you delivered all done in thirty minutes.
Thank you !

Product great but more importantly the guys at Southampton were so helpful.
I may be a bit biased as I have been a customer at Richer Sounds for many years. My first purchase might have been about 50 years ago from London Bridge when a guy called Julian spent a long time sorting out what I really needed …been going back ever since
Don’t think they can be beaten …they really care !

I have made two visits to your Southampton Branch recently and on both occasions the staff have been extremely helpful and in particular were very quickly able to resolve a problem that had arisen with my BluRay recorder.

All Good. I'm a Richer Sounds Customer for Life!

Prices no better than anyone else’s. Ordered an item online to collect in store. Box was damaged when I picked it up.

As a richer sounds customer for a number of years i am very please with the support from Tom at southampton branch in helping me choose my current purchase of the LG C5 55 inch tv.Once again richer sounds thankyou for your support.

After several question and seeking advice, James from the Southampton Richer Sounds team provided me with all the answers and recommendations. We ordered the products (TV and mount) around 14:30 and both items were delivered by 9:30 the following day. Excellent service.

Bought a new turntable. Happy with my purchase and after it was exchanged for a different brand. The first one bought on line didnt work & the local Southampton branch helped me resolve things. Very happy customer and I bought a couple of accessories too.

Recently bought a Denafrips Pontus 15th Ed after an in-store demo in Southampton. The unit had to be shipped to the store and a delivery date was confirmed. Unfortunately Richer Sounds were let down quite badly by the courier company and it was a few days later than expected. However, the recovery of the situation by James and colleagues was exceptional, and their determination to ensure my satisfaction was fantastic. As a long time customer of Richer Sounds I am well used to their brilliant customer satisfaction focus, and I can assure any prospective customers that the Southampton Store excels in every respect.

Very satisfied with recent purchase of a TV from Richer Sounds, including having made several other purchases over the years from the company. Although a minor issue occurred in the payment for the new TV it was all sorted out very amicably between us. The person I dealt with in the Southampton branch (Paul) was very helpful and courteous in his dealings with me. Would highly recommend buying from Richer Sounds.

Staff were knowledgeable and helpful

Originally bought a Yamaha amp that looked good and had a solid build and remote but sound was poor (esp with vinyl) and felt generally so underpowered. Called RS to exchange and they were great about it and ultimately upgraded to a Taga Harmony. Not sure if it's quite worth the money yet (esp as my speakers are not in same league in terms of cost, and the amps bit underpowered playing vinyl) but overall can't fault the service and RS (in contrast to when they started) now seem to focus on high end gear.

I have been a customer at richer sounds many years ago I was very pleased back then , and I found the staff very helpful and knowledgeable once again I was very pleased with the service, a very good service, thanks very much for all your help and assistance, many thanks from, David TIMMIS.