I’ve purchased at least three high-end items from Rich Sounds and never have once been pressured into making a decision that day. Always give them plenty of advice and on many occasions, Ethan had the... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... Voir plus
L'entreprise a répondu
I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... Voir plus
L'entreprise a répondu
Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
77 London Road, SO15 2AA, Southampton, Royaume-Uni
- 0333 900 0036
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Shop Local, it's always worth it.
Visited the store to check on actual definitive dimensions of an item - foot location underneath! Didn't have the right stock, but James willingly engaged in sorting out the actual unsuitability of the item. Would have stayed longer but was also playing beat-the-traffic-warden. Phoned the store the next day to order the right item but got bounced to Brighton store, becasue they were physically closed, where Rosie took my order and got it delivered to the Southampton store for me to pick up the next business day. Picked up my item after a confirmation call to say it had arrived. Fabulous.

Réponse de Richer Sounds - Southampton
Always a good service from staff that…
Always a good service from staff that know what they’re talking about. Great quality products. I Would always recommend Richer Sounds in Southampton

Réponse de Richer Sounds - Southampton
Great service from Tom
Great service from Tom, helped me choose cables and carried a box to
my car for me.

Réponse de Richer Sounds - Southampton

Réponse de Richer Sounds - Southampton
Great staff
Rob and his staff are a credit to Richer Sounds that’s why over the years I have bought many items from the Southampton branch and continue to do so. They have a great deal of experience and knowledge and nothing ever seems too much trouble. I always feel I can pick up the phone and speak to a member of staff if I need help.

Réponse de Richer Sounds - Southampton
We were updating our TV
We were updating our TV, I was unsure as to which TV to purchase. I spoke with Rob who was extremely helpful and helped me decide the correct tv for us . It is perfect for our lounge, great picture and great sound.
service was first class. I would highly recommend Richer Sounds to my friends. Thank You.

Réponse de Richer Sounds - Southampton
Genuine interest and expert advice from…
Genuine interest and expert advice from friendly staff.

Réponse de Richer Sounds - Southampton
Sending Blessings to Rob and the team…
Sending Blessings to Rob and the team at Soton/ Richer sounds.
As always/ top notch.
Nice.

Réponse de Richer Sounds - Southampton
The Warranty is worth the paper it's written on!!
I bought my television from a different Richer sounds shop in London (my second TV from the company) but after verifying my details Ben did not hesitate to help me with replacing a faulty remote on the generous warranty offered with my TV. No fuss, no bother, on its way to me within 24 hours. I have always had good service with Richer Sounds, thank you Ben!

Réponse de Richer Sounds - Southampton
Top service
We always shop at Richer Sounds because their Product knowledge and experience in all audio and visual products is excellent and we always get the right product for us.
Customer service is 5 stars and brilliant warranty on all items.
Ben and Tom sorted our purchase very efficiently 5 stars

Réponse de Richer Sounds - Southampton
Excellent service
Excellent service, arrived quickly but didn't fit the apple tv, they were fantastic and rectefying the problem. Thank you
First Class service
Both the online and in-store service (telephone call in this instance) was exceptional. I had a number of questions regarding the differences in my potential choice of purchase, and the people I spoke with couldn't have been more helpful.

Réponse de Richer Sounds - Southampton
Knowledgable sales staff
Knowledgable sales staff, experience and knowledge is lost on a lot of outlets these days but in Richer Sounds the purchasing experience is a pleasure.

Réponse de Richer Sounds - Southampton
Couldn't have had a better experience
Couldn't have had a better experience. Someone helped me as soon as I entered the store and took me through the different options for what I was looking for (a turntable and speakers). They did me a great deal so I could stick to my budget, and I got something much better than if I just bought a package online. Plus everything I wanted was in stock so I managed to take it home the same day. Would definitely recommend Richer Sounds.

Réponse de Richer Sounds - Southampton
Tom extremely helpful
Tom extremely helpful. He was polite and very knowledgable.
I am very grateful for his help finding the best tv for my budget and needs .

Réponse de Richer Sounds - Southampton
Usual great service from Richer Sounds
Usual great service from Richer Sounds. Ben was particularly helpful.

Réponse de Richer Sounds - Southampton
Fantastic staff at the Southampton…
Fantastic staff at the Southampton branch. Excellent product knowledge and very friendly.

Réponse de Richer Sounds - Southampton
Great honest advice and options
Great honest advice and options. Easy to order and all round great friendly experience

Réponse de Richer Sounds - Southampton

Réponse de Richer Sounds - Southampton

Réponse de Richer Sounds - Southampton
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







