Richer Sounds - Tunbridge Wells Avis 

We got a prior quote, rang up few weeks later to place the order and it was ready and waiting for us 2 days later as promised. Great service!

Excellent service apart from not informing me that there was no HDMI cable supplied to connect the tv and soundbar I purchased. I called after delivery to question this snd was then given the prices for a connecting cable, i was also informed that I may not need one if the wifi connectivity was satisfactory

As usual, very helpful advice and comments when it has been needed. You make buying a pleasure.

Alex in Tunbridge Wells was excellent, very helpful and efficient

I dealt with Alex who was very knowledgeable and helpful.

Excellent service at Tunbridge Wells location. Knowledgeable and helpful Manager and staff. Reasonably priced product,(Sony TV). TV came with six year warranty at no extra cost. TV was installed by extremely pleasant operative at a time and date of my choosing.

The team at Tunbridge Wells were absolutely brilliant when I collected some Klipsch speakers and they accidentally managed to sell me an Orange O Turntable which I didn’t need but really wanted. They’ve assured me my next visit will be just as fun and entertaining but maybe less hugging guys ;)

In all seriousness. It’s so lovely to have a local team to me that are so amazing!

Everything was so easy to order

I ordered a turntable through their website and I was able to pick it up the next day at my local store quick and easily.

Great service from tunbridge wells shop..exn100 went wronge replaced with another one within 48hours.also very helpfull staff

Amazing customer service - friendly and very knowledgeable - Thank you RS

All the staff were professional and polite
Gave me some feedback on my purchase so I was making a good choice
Walked out smiling

I bought a 55 inch Panasonic TV from Richer Sounds in Tunbridge Wells. Although I was confident I had done due diligence on the TV I initially wished to purchase for a specific commercial purpose, a Samsung, Joe the manager gave me insite and good advice which turned my attention towards the Panasonic. He allowed me access to the screen with my own device and then gave me three options on my final purchase - new, demo and factory returned. I got a blinding deal, a fantastic TV and it was delivered to my living room the next day as promised. In this day and age where customer service and delivery companies constantly let you down, I was thrilled to know that all is not lost. Well done Joe and team, well done Richer Sounds. 👏

Have always had a good experience with Richer Sounds. They seem to stock the best range of quality items backed up by the 1970s/1980s customer service ethic that has sadly been lost.
The genuinely seems to want help customers rather than just sell you something and can't do enough to help.

Excellent Store, Excellent Staff and Excellent product coupled with a good price

Good smart TV purchase

Bought my first Hi-Fi separates package from Richer Sounds in Tunbridge Wells. The team was very helpful in selecting the package within my budget. I'm very pleased with the quality and sound and it is great to now be able to listen to my old LPs and singles.

Spoke to a rep who was very knowledgeable, helpful and courteous. Gave me a very reasonable deal on a soundbar. Delivered in perfect condition, but they did tell me it was a return, and gave a discount because of that.

I would have given 5 stars, had it not been for my one previous experience with them quite some time ago. On that occasion, the London salesman was rude, impatient, and ended a sentence with a drawn-out 'Sir', said with such contempt and sarcasm, I didn't contact them again for many years.

I am glad I gave them another chance.

Good independent advice in shop; helpful and pleasant. Good price for product