The team at Tunbridge wells are great ! Nice guys and most importantly knowledgeable and impartial advice given - I must have made over 6 purchases from that Branch. Thank you , I hope you are well... Voir plus
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James at the Tunbridge Wells store customer service was impeccable. Great knowledge and just cared about his customer. Thank you, I will be returning.
L'entreprise a répondu
I have used Richer Sounds for a long time and in two different branches. The staff are always cheerful and welcoming. They are very knowledgeable about their products but in a manner that is open an... Voir plus
L'entreprise a répondu
I've made three major purchases now (£1.5K, £6K and now £2.6k across two different branches) with Ricker Sounds and its all been very easy. I like the offers and guarantees offered at RS, on this purc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
18 St Johns Road, TN4 9NT, Tunbridge Wells, Royaume-Uni
- 0333 900 0082
4,9
Excellent
1 k avis
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Staff
Excellent experience ordering a new system. Really knowledgeable staff and helpful. Delivery was prompt and as promised. Would definitely purchase from here again.
5 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your great feedback and for supporting local business.
An excellent click and collect service
An excellent click and collect service. I called ahead to ask if I could grab the item on my rounds, they didn't even hesitate to invite me over. Only when I got there, I realised they didn't officially open for another 20 minutes! Not a single grumble from them or mention of it on the phone or in person, I would never have asked if I had known I was out of hours. Truly great customer service.
3 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Just want to shout out to Dean and…
Just want to shout out to Dean and staff at the Tunbridge Wells store great service and excellent knowledge on whats the best pre amp what I needed for my record player rega 2.
1 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds customer service is…
Richer Sounds customer service is excellent. I'm happy though to give another review once my order arrives.
25 janvier 2026
Was told i would get an email when…
Was told i would get an email when items would be ready to deliver. Didn’t get that, i phoned and asked. Will get an email, didn’t get that. Phoned again was told it would be at the depot on 26 jan and could be delivered on 27th. Mentioned i work for a living. Can it be the following Saturday 31st? Yes, will i get an email confirmation? Yes. Phoned richer sounds yet again today (as its far too much trouble for them to contact me!) oh yes, dpd will contact you this evening to let you know they have my parcel. 11.59?? I will be asleep!
So will it come tomorrow? No idea personally.
Very poor service on the contact front. Guess only spending £1500 is not enough to warrant a good service?! How much should i have spent?
9 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Dear Mr Knight,
I was of course concerned to read of the problems you have had, and offer my apologies.
We will investigate and reach out to you directly ASAP to resolve things..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
UNFORTUNATELY Purchased LG OLED + SOUNDBAR PACKAGE. BUT CUSTOMER CARE VERY GOOD.
Purchased LG OLED + SOUNDBAR PACKAGE.
TRULY AWFUL PICTURE. RS COULD NOT FIX, STATING THAT "LG'S ARE ALWAYS A BIT BRIGHT". UPSCALING FOR FILM TAKEN EVEN 3- 4 YEARS AGO IS NON EXISTENT . RICHER SEND AN "EXPERT" WHO HAD NO IDEA.
RETURNED THE WHOLE PACKAGE.
WONT USE 'RS' AGAIN, AND STAY AWAY FROM LG.
***************IN ADDITION****************
SUBSEQUENTLY MR TOM GRIFFITHS FROM RICHER HAS HELPED GREATLY WITH THIS ISSUE, AND I WOULD VISIT RS IN THE FUTURE.
EVEN THOUGH MY INITIAL EXPERIENCE RATING REMAINS THE SAME, BUT WOULD RATE THE EXPERIENCE WITH MR GRIFFITHS AS 5 STARS.
4 décembre 2025
Avis spontané
Réponse de Richer Sounds - Tunbridge Wells
I was genuinely concerned to read that you had reason to be unhappy with your recent purchase from us, and that despite one of our colleagues visiting your home we couldn't resolve things to your satisfaction.
Thank you for returning my contact and allowing us a chance to put things right, I'm pleased that you confirmed to me after purchasing from us again that you are now completely happy and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Réponse de Richer Sounds - Tunbridge Wells
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The guys went above and beyond to…
The guys went above and beyond to ensure that I got what I wanted asap and are a pleasure to work with, thank you!
16 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Prompt delivery and on time
Prompt delivery and on time. Also set up well by their recommenced fitter. Set up by the Tunbridge Wells Store.
14 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Thank you for your wonderful feedback
Replacement Television
Speedy response to our problem relating to our television
Kept in contact / kept us updated.
13 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your great feedback and for supporting local business.
The staff were very helpful and solid…
The staff were very helpful and solid me what I needed
13 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your 5 star review, we look forward to seeing you again next time
very knowledgeable staff
very knowledgeable staff, helpful and did not pressure me into buying. I did buy and their recommendation plus my research has worked well.
13 janvier 2026
Very good service from start to finish
12 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff
Nice to get advice from staff who know the stuff they sell plus competitive prices and free delivery from a careful carrier...an ideal combination!
9 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your 5 star review, we look forward to seeing you again next time
Sound bar not as expected considering…
Sound bar not as expected considering the amount it cost
6 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Dear Mr Wood,
Thank you for your feedback although it's disappointing to read you aren't satisfied with your sound bar of course. We offer a variety of ways for customers to return unwanted purchases or items they are simply not happy with back to us, including the free of charge option of the local branch.
Generally it's best to speak to the store experts as for example if the the issue is a technical one they can and will happily problem solve. Customers can find the local branch phone number at the top of their sales receipt or by using our store finder.
In the meantime I will arrange for a member of our team to contact you directly to resolve the issue or failing that arrange a exchange or refund for something different.
seniorcomplaintstem@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Fast and efficient, I always use Richer Sounds
Just what I needed. Grat service every time. Thanks
4 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Thank you for your wonderful feedback
I bought my radio from Dean who was…
I bought my radio from Dean who was very knowledgeable and helpful.
2 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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