Richer Sounds - Tunbridge Wells Avis 

I had been in contact with the Tunbridge Wells Richer Sounds store since end of 2024, about getting a new turntable. I had an Eclipse TT430 turntable (for those who don't know this was a RS own brand), which I bought in late 1994 (Holborn store) and kept until I decided to purchase Denon DP300F. I am very pleased so far with the Denon, being fully auto, and having a heavy mat and platter helps with good sound quality as does the stock cartridge. The setup was a bit tricky, as the tone arm is fairly light, but I also have a number of records that require cleaning given their age and the stylus is sensitive to dust, so needed to adjust anti-skate. Overall I am pleased. This is an ex-demo and I like to thank both Alex and Calum (who served me) and Josh their manager who I had been in contact with in the past. Happy New Year! (The turntable is using a Pro-Ject Phono Box MM), which I purchased from Tunbridge W. store 10 years ago and is connected to my JVC UX-DM9DB, which was bought in Jan 2008. I will consider upgrading the cartridge in the future.

Very helpful and I grabbed a bargain a receiver.

excellent service from knowledgeable people and great prices.

I ordered an LG TV using click and collect but changed my mind to deliver at home. I phoned Richer customer services and asked for the change and offered to pay for the upgraded delivery, it should have been another £10, but they declined me paying extra and reordererd another TV to be delivered direct to my home.
Very happy with the service and the new TV which is to supplement our existing 15 year old LG TV bought from... you guessed it, Richer Sounds.

Five-star experience at Richer Sounds!
I’m absolutely delighted with my new TV and the fantastic service I received at Richer Sounds. The team was helpful, professional, and made the whole purchase easy. If you are looking for a new TV with great aftercare, this is the place to go.

Excellent customer service on a Sunday afternoon. Ordered another Sonos speaker which was reduced and arrived by courier 2 days later. Couldn't have been better really. Big thanks to Joe the store manager.

Very helpful staff. Next day delivery. Best price and extended warranty.

good advice and speed of ordering items and good communication that order was ready.

I wanted to share our experience about 10days after receipt - a very positive one.
We're still learning about using the set. The printed instructions are skeletal, but those available on the set rich.
Worth explaining that we're using both Freely (for the first time) and Astra Satellite for FTA programmes, cable connected to 150 Broadband rather than using wifi. Experience with both has been rock solid. We had expected to use Satellite as our default, but in fact are using Freely most of the time. But there are more FTA Satellite channels than we expected, with access to some that we didn't know were FTA, so our default source may change depending on how our channel preferences work out.
As a couple in our mid-80s, picture & sound quality are rather important. The 4K display is superb and upscaling from SD formats is also good, though we still have some picture adjustments to make to best suit our taste. When comparing TV specs before making our choice, I hadn't appreciated that 2x 15W was available on this set. We're grateful that there is ample volume to handle the occasional programme with unusually quiet sound. A further welcome surprise was that the subtitles that we routinely value on all but News programmes can be set to larger than standard size.
One feature we have recently started testing is the Voice commands allowing change of channel etc, using the non-Alexa option in our case. Very convenient. We also like the largely black display on radio channels.
So on our initial experience would we recommend this TV? Wholeheartedly. And incredible value.
We'd also like to thank the guys at our local branch (Tunbridge Wells) for their help, and also Customer Service, and staff at Maidstone, Reigate, & Brighton branches who all helped us as we sought a set when few were available.

The store was very helpful. Rang to find out about stock made the order and arrived for collection when they said. Was very easy to make the order over the phone and staff very helpful.

Informed and friendly staff .
Prompt delivery.

Only half order was delivered due admin error but soon sorted.Excellent service once again.

I went into the Tunbridge Wells store for new speakers to go with my recently purchased pro-ject debut carbon deck that I purchased online at Richer Sounds but wanted to hear what the wharfedale diamond speakers sounded like. The staff were really helpful and nothing was too much trouble, they set the speakers up for me to listen too and I purchased them and had them delivered free of charge. Would highly recommend the speakers and Richer sounds

I spent quite some time choosing a smart TV which had all the features I needed.
Each time I phoned I received expert advice and first class service.
Highly recommended!

Helpful knowledgeable staff . Got just what we wanted

Really great experience upgrading my Tv and AVR with Joe and Calum in Tunbridge Wells branch.

Not only were they most competitive on price in the first place I wasn’t happy with the initial Denon AVR which they kindly swapped out for the equivalent Onkyo without any question.

Good example of why I only use Richer Sounds for big purchases like this when the time comes to upgrade.

Two week ago I ordered a Cello TV with 3/5 day free delivery. By day five I was getting a bit concerned so gave them a call. Tom in Litchfield answered the call and established they were waiting for stock, which I had not been advised. I expressed my disappointment and he said he would contact the relevant location when their phones come on.

An hour later I spoke with Dean at Tunbridge Wells who was up to speed, gave his apologies and offered an alternative upgrade with delivery the next day……..Well what could I say apart from thank you and accept. Delivery was made next day, and all is well.
I was thinking a Four-star rating but settled on Five………. Well done Richer's yet again.

Friendly service, next day delivery.

I ordered an incorrect item. The online staff informed me that the item I wanted was available at your Southampton store. It was reserved for me. I went to collect yesterday and the staff at your Southampton store were very good in dealing with paperwork regarding the return of incorrect item and the processing of the replacement item.
High fives all around. Thank you.
Stewart