For the last 4 years, Kim Stockley has been our contact for our rental property in Old Windsor. Over the period Kim has been, and still is, consistently attentive to all queries we have raised. Kim en... Voir plus
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Établissement
Changer d'établissement4 Clarence Road Regency House, SL4 5AD Windsor, GB
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I have had excellent help from Kim Stockley from Romans. She is responsive, efficient, empathetic, and caring and has been such a help in getting us settled in the house we are renting and managing th... Voir plus
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I have been in rentals my entire working life & with the exception of CarillionAmey who managed MOD married quarters, I have never had such poor responses to defects or been so ripped off when moving... Voir plus
I have rental properties in the Windsor area and Skye has been so helpful in arranging lettings and some remedial works which have need completion. Nothing is a bother for her.
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À propos de l'entreprise
À propos de Romans - Windsor
Écrit par l'entreprise
Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.
Book free sales valuation
Book free rental valuation
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.
Your local property experts
Écrit par l'entreprise
- Whether you're looking to sell or let your home, our teams are on hand to help.
From start to finish, we cover all aspects of your property journey with our full range of services.
No matter your property goals, we work tirelessly to achieve them
From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.
Coordonnées de contact
4 Clarence Road Regency House, SL4 5AD, Windsor, Royaume-Uni
Genuinely local, truly expert
4,3
Excellent
42 avis
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A répondu à 100 % de ses avis négatifs
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Romans have been really helpful in…
Romans have been really helpful in finding our first property with a team of proactive people. Amazing sales team which supported us throughout the process of buying. Had a great experience with them and would highly recommend them.
21 février 2022
Avis spontané
Réponse de Romans - Windsor
Dear Zarish,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Romans Windsor is SO BAD
Romans Windsor is SO BAD. If I could give zero stars I would. Blinds in kitchen didnt work for weeks, I was told by the property manager that basically- she didnt believe me leading to the street being able to see in every night and me rarely using the kitchen. I didnt feel safe with people around looking into to my window each night. A heater plug switch blew up with fire causing me damage, cracked switches in the house and floors that were not I insulated at ALL so you could hear every single word and vice versa from flat below with Zero privacy. This wasnt conveyed to me at the start. Cracked switches in the flat which they denied were there when I moved in and tried to see if i had photos of them. My designer watch went missing for days after a viewing and the day of the next viewing it reappeared. Charged £5-20 for every single mark in the walls when the agency should be painting them- a total money making scheme, a small mark on a wall doesnt cost 5 pounds. £20 for a 'few weeds' in the garden when there is no garden, just a carpark at the back of the house which I told them I couldnt use because of the nightmare neighbour (who they had insisted they didnt know about when I moved in) as well as them Telling me I couldnt use carparking space at the back.
Absolutely DISGUSTED. I should have got accident compensation from them for the electrocution and compensation for all the stress of not having blinds and being kept awake all night almost every night by nightmare neighbour who knew there was no floor insulation so made extra noise for attention all the time. No understanding and basically no apology, just trying to put the blame on all of the above on me. They dont take responsibility for anything.
They hit me with a bill of £300 when I left, after every thing was professionally cleaned and ticked off the inventory list they gave me and left in mint condition. Left me emotionally and physically scarred and immense illness, stress etc. Horrible horrible people and service. Irresponsible, opportunistic, rude, zero empathy or understanding. Still recovering from it and I'll take my complaint much higher.
20 janvier 2022
Avis spontané
Réponse de Romans - Windsor
Dear Sal
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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