Rook Matthews Sayer Avis 

846
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

After using RMS in Whitley Bay in 2025 had no hesitation in using RMS in Ashington for the sale of Mams property. Great service from Graham , Wendy and the team . 100% would recommend !

Noté 5 sur 5 étoiles

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Voir plus

Noté 5 sur 5 étoiles

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Voir plus

Noté 5 sur 5 étoiles

Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.

À propos de l'entreprise

  1. Agence immobilière
  2. Agence immobilière d'entreprise
  3. Maintenance immobilière
  4. Société de gestion immobilière
  5. Agence de location immobilière
  6. Géomètre-expert immobilier

Écrit par l'entreprise

Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

846 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(846)

214 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Impressive!

We bought our house via RMS at Bedlington and we were very impressed. Staff were friendly, professional, and dealt with any of our queries efficiently. Our moving process did drag out due to solicitor issues but we got there in the end! Big shout out to Claire!

4 novembre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Liz and for highlighting
Claire to us!

Noté 4 sur 5 étoiles

Good communication is vital…

I have recently delt with the Fenham branch of RMS for both letting and selling purposes. Although the whole process has been slow and frustrating at times there has been excellent communication and a very professional approach to getting satisfactory outcomes.

15 novembre 2025
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Réponse de Rook Matthews Sayer

Thank you very much Jan, for taking the time to leave us a great review.

Noté 5 sur 5 étoiles

Excellent team /…

From start to finish this company / team have been amazing.
Steven , Stacey, Matthew and Dylan have all been an excellent help to me and my partner, guiding us through the sale of our late Aunty and Uncles property . They were very helpful, patient and understanding, exceeding any expectations we had. They made a potentially difficult process so easy.
Thank you all so much.

14 novembre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating!

Noté 5 sur 5 étoiles

Great service


Micheal Storey at Rook Mathew Sayers has been outstanding to work with. He previously helped me secure a Buy-to-Let mortgage, and I have now returned to him for another BTL purchase because of the excellent service I experienced.
He is professional, knowledgeable, and always quick to respond. Micheal Storey explains every step clearly, makes the process smooth, and consistently finds the most suitable options based on my circumstances. His support has given me confidence throughout both applications, and everything has been handled efficiently from start to finish.
I highly recommend Micheal Storey for anyone looking for a reliable and experienced mortgage advisor. I will continue to work with him for future investment properties.

7 novembre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Rekha and for highlighting Michael to us!

Noté 5 sur 5 étoiles

Great Service

Great Service, Michelle, Jemma and Dawn were a massive help from start to finish and made the sale of my house stress free.

7 novembre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Jen and for highlighting the team to us!

Noté 5 sur 5 étoiles

Excellent service from the Fenham Branch

We received excellent service from the Fenham branch of Rook Matthews Sayer during our recent sale. Initially we met Stephen who explained the process and answered all of the questions we raised. We found all the team in the branch approachable and helpful. However, I would particularly like to thank Matthew for his support, hard work and tenacity to ensure our sale progressed. I'm very grateful for the updates he provided to ensure we were kept informed throughout the process.

30 octobre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting the team to us!

Noté 5 sur 5 étoiles

Very good service

We have recently sold our house through rook matthew sayer whitley bay and everybody from Lisa who valued it to katie who progressed it and every body in between were great they are a super team.highly recommend thank you so much john and Debbie S

30 octobre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting the team to us!

Noté 5 sur 5 étoiles

Hannah hay

I recently sold a property with rms Alnwick i dealt with hanna hay who was very helpful if I had any questions she would reply to my questions quickly and was very professional

6 octobre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Martin!

Noté 5 sur 5 étoiles

Michelle makes buying and selling…

Michelle makes buying and selling property look easy! Always a pleasure to speak with and always very helpful. Thank you!

31 octobre 2025
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Réponse de Rook Matthews Sayer

Thanks again Scott, much appreciated!

Noté 5 sur 5 étoiles

Very happy customer

I am extremely happy with the selling of my house with this company. From the initial valuation with Alayna the process was handled in a very professional yet friendly manner. Michelle explained everything and was always happy to answer my queries and keep me informed whilst Dawn was on the ball with the finalising and completion of the sale. Would definitely recommend this estate agents.

31 octobre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Caron!

Noté 5 sur 5 étoiles

Excellent service.

We have just bought a property via the West Denton branch of RMS estate agents. We found the staff to be very helpful, efficient and pleasant throughout the process and would certainly recommend them

4 novembre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Stewart!

Noté 5 sur 5 étoiles

Absolutely fantastic service again from…

Absolutely fantastic service again from Alistair, thanks again

4 novembre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Alistair to us!

Noté 5 sur 5 étoiles

Dawn at RMS kept me informed throughout…

Dawn at RMS in Blyth kept me informed throughout the selling of our property,even though it took longer than expected for everything to get finalised,Dawn always kept in contact with me,I would recommend RMS in the sale of your property,staff were always friendly and very polite whenever Dawn was unavailable,so thanks for everything

24 octobre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Dawn to us!

Noté 5 sur 5 étoiles

Fantastic team!

Could not recommend Claire and the team at Bedlington highly enough. From the initial sign up all the way to completion, nothing was too much trouble. Having not sold a property before, I had lots of questions and worries, all of which were dealt with expertly and promptly, and Claire kept me on the right track with exactly when to start the search for my new property. The staff are always available to answer any queries, chase any problems and always with a positive and friendly manner. Claire and her team are a credit to Rook Matthew Sayer - thank you so much.

4 novembre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Nicola and for highlighting Claire and the team to us!

Noté 4 sur 5 étoiles

Helpful and friendly …

RMS helped me sell my Grandmother’s flat in Blyth after she passed away. I live over 300 miles away but the team facilitated the sale for me and kept me updated on all stages of the sale. Nothing was too much trouble, especially as this was a remote sale and I would definitely recommend this estate agent.

28 octobre 2025
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Réponse de Rook Matthews Sayer

Thank you so much Laura for taking the time to leave this great review for our team in Blyth, they truly are an asset to us. We'd love to know how we could have made your experience 5 star worthy if you have any time to email us at marketing@rmsestateagents.co.uk any feedback is really appreciated. Many thanks, RMS

Noté 5 sur 5 étoiles

Absolutely Brilliant Service

Fantastic staff. They go beyond to help their clients. If you cant get in to see them and need help, they are only a phone call away.. I would Highly recommend the team in gosforth high street. Brilliant service. Many thanks to David, Natalie, Eve, and Chris. We couldn’t have done it without you. Not forgetting the rest of the team.

3 novembre 2025
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Réponse de Rook Matthews Sayer

We can't thank you enough for the time to you have taken to leave us such a fantastic review Lynn. We really appreciate you highlighting the team and recommending us!

Noté 5 sur 5 étoiles

44 Kielder Close.

I recently had to sell my mothers house as she unfortunately had to go into care. Michelle and Dawn from the Blyth office were so helpful from start to finish and I can not thank them enough for their help and guidance.
Paul D

31 octobre 2025
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Réponse de Rook Matthews Sayer

Thank you very much Paul, for taking the time to leave Dawn and Michelle in RMS Blyth a lovely review. We're so pleased you felt supported by the team throughout the sale.

Noté 5 sur 5 étoiles

Big thanks to Jack in Gosforth

Big thanks to Jack for his fantastic assistance with the rental of my property. His knowledge and professionalism made the whole process smooth and stress-free. Really appreciated his help, I’ll definitely be using his services again in the future!

13 octobre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for taking the time to highlight Jack to us! We're thrilled to know you've felt supported by him throughout the letting process.

Noté 5 sur 5 étoiles

Mortgage advisor Alistair Bowman

Alistair the mortgage advisor has been invaluable in providing us with a remortgage. His professionalism and friendly manner made the whole process stress free. Alistair, at every point, kept us updated with the progress of the application all the way through to completion. We can’t recommend Alistair Bowman highly enough and we will definitely be returning to him in the future.

31 octobre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Alistair to us!

Noté 5 sur 5 étoiles

5 star service

Myself and my husband would like to give a gigantic shout out to Alistair Bowman from Rook Matthews Sayer (Ashington branch). From our first meeting with Alistair to arrange a mortgage in principal, right through our journey in finding our forever home and even once the exchange had taken place, Alistair went above and beyond with his efficiency, professionalism, knowledge and most importantly his kindness. Alistair never pressured us to buy anything we weren’t interested in (such as extras etc) and was approachable and genuine throughout. We couldn’t have done it without you, thank you so much for being a part of our journey to our forever home. Scott & Kate.

1 novembre 2025
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Réponse de Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Alistair to us!

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