Red Rock Estate & Property Management Avis 

Stacy responded quickly and clearly,
She helped with my issue and made it work!

Absolutely great stuff!

We moved to Red Rock a number of years ago due to the previous management company being difficult to get hold of, numerous issues not dealt with and poor landscaping, Since using Red Rock they have a great portal, always available and find solutions to any issues raised on the Estate, Luke keeps the estate well maintained and Ania, Jane & Jill have also recently supported us with a move from the estate when selling our property and liaised with our solicitor on any queries. I would highly recomment Red Rock as an estate management company !

Quick and efficient service from Vicki Lewis.

I have had great experience with Stacy Head.

Prompt responses. Always pleasant and always happy to attend to my queries :-)

Thanks for quick responses on the telephone to my queries!

Ania and Jane from legal have been great! Very responsive, understood requirements, gave clear guidelines and got the job done quickly. Thank you!

Diane was a great help in getting a long-standing query over the line.

Quick responses and great professional courtesy

Stacy Head at Red Rock has helped me on numerous occassions with prompt emails reassuring me with issues I have. She is apologetic if things are taking long to resolve and I find her communications professional and kind.

Stacy Head was very helpfull and extremly efficent, many thanks

She replied my question as soon as possible

I have a 2 bedroom apartment, and Red Rock handle the service charges and charges etc, to the I have been dealing with Tracey who has given me good service

Prompt email reply with all information I needed

Excellent service. I found Vicki at Red Rock Estate and Property Management extremely efficient, knowledgeable and helpful. Vicki has been prompt to answer any queries that were raised and she proved to be a great asset whilst we were working on a project in one of the blocks she manages.

I first called the contact number and Rracy received the call. As English is not my native language and I am 75 years old, I was deeply impressed by Tracy's patience. She understood my concern quickly and check and follow up immediately. That saves me to call a second time. We'll done, Tracy.

RR is always very efficient to deal with across all enquiries, whether that's invoicing or important communication regarding the property. The process is super straightforward! :)

I recently had a very positive interaction with Megan, who helped me stay on top of a due invoice through just a couple of quick emails - which is another example of how smooth the property management is 👏

27th April 2026 - To 28/07/26 - despite repeated requests, full bank statements for the period of Red Rock’s management have still not been provided, and there remains no clear visibility of funds held on behalf of the management company.

Red Rock’s senior management has engaged directly in responding to this review and related correspondence.

In my experience, these interactions have been challenging and, at times, have felt disproportionate in tone and approach.
As a non-resident managing agent, there appears to be a lack of understanding of the impact this has had on those living within the development.

I wouldn't have engaged with them as a Managing Agent if I'd known then what I know now.

I have been dealing with Red Rock Estate & Property Management Ltd since November 2023 in my capacity as a director of a resident management company.

My experience has been characterised by ongoing difficulties in obtaining clear, complete, and evidenced information in relation to both operational and financial matters.

Repeated requests for:
• service charge accounts and supporting records
• contractor information and documentation
• clarity on works instructed and the basis for those instructions
• bank statements relating to the management company’s funds

have either not been responded to in full, or responses have been partial and lacking supporting evidence.

To date, despite multiple requests, I have not been provided with a complete set of bank statements for the period of Red Rock’s management, which has prevented proper financial oversight.

In addition, late payment charges have been applied in circumstances where the basis for those charges has not been clearly evidenced or aligned with the lease provisions when queried.

In particular, issues have arisen where:
• works have been undertaken without clear Board approval;
• supporting documentation (including job sheets, invoices and specifications) has not been provided when requested; and
• there has been no clear audit trail linking costs incurred to properly authorised decisions.

Communication has also been inconsistent. Responses can be delayed, incomplete, or fail to address the specific points raised, which makes it difficult to resolve issues or progress matters effectively.

As a result, it has not been possible to obtain the level of transparency and accountability that would reasonably be expected in the management of a residential development.

Given the lack of resolution over an extended period, the matters are now being referred to the First-tier Tribunal (Property Chamber) for formal determination.

This review reflects my direct experience over time and the current position.

1 star is generous, but it is the lowest rating available. The experience has been prolonged, unnecessarily difficult, and extremely time-consuming to manage.

Update 17/04/2026 7.20pm

Further to Red Rock’s response, I would clarify that the issue is not a “difference in director views” but a lack of basic financial transparency.

To date, Red Rock has not provided:
• any full service charge accounts;
• any bank statements;
• any clear reconciliation of funds;
• any confirmed reserve position.

In addition, a significant sum of approximately £47,000 was transferred from the previous managing agent on handover. No accounting has been provided to show how those funds have been held, allocated, or applied since.

Service charge monies are held on trust for leaseholders. It is therefore reasonable to expect a clear audit trail showing:
• opening balances,
• income collected,
• expenditure, and
• current funds held.

This has not been provided despite repeated requests.

The concerns raised are therefore about accountability and transparency, not internal governance.

These matters are now being progressed through formal channels

Update 17/04/26 8.45pm

It’s incredibly odd to be discussing this publicly but here we are. This is Red Rock folks…

Red Rock’s response does not address the core issue.

The concern is not about “governance” or differing director views — it is about basic financial transparency.

To date, the following have not been provided despite repeated requests:
• any full service charge accounts;
• any bank statements;
• any clear reconciliation of funds;
• any confirmed reserve position.

In addition, approximately £48,000 was transferred from the previous managing agent on handover, and no accounting has been provided to show how those funds have been held or applied.

If full financial records are maintained, as stated, then there should be no difficulty in providing:
• opening balances,
• income and expenditure, and
• current funds held.

This has not been done.

This is why the matter is being progressed formally.

Excellent service by Jane Messenger & Ania Staniszewska from Red Rock Estate & Property Management, 2 day turn around from making payment for our sales management pack to receiving it. Prompt replies to queries, definitely helps with speeding up the sale process of our home here in Aveley Village RM15. Thank you. Regards, Robin

Stacy Head was great, she helped resolve my payment issues and was very helpful!

Easy to contact the correct department.
My request was actioned swiftly and I was notified to confirm.