Absolutely shocking that some people have given 5 stars! I honestly doubt the genuineness. RRPM has been 'managers' for almost a year now. The building has not been cleaned for months now. The main e... Voir plus
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Lisez les avis des autres
Great customer service and prompt answer to my query. Beverley Barnard was very quick and efficient in answering my query and had no issues in sign posting me to the right department.
Excellent service by Jane Messenger & Ania Staniszewska from Red Rock Estate & Property Management, 2 day turn around from making payment for our sales management pack to receiving it. Prompt replies... Voir plus
We have dealt with various managing agents in different properties over the years, and Red Rock is one of the best we've known. Charlotte Luck has been our main contact at Red Rock-- she's very knowle... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Red Rock Estate & Property Management is a market leader offering a comprehensive estate and property management service to both the residential and commercial leasehold and freehold sector across London and the South East since 2009
Coordonnées de contact
Red Rock House, CO16 0AT, Essex, Royaume-Uni
- 03331235670
- enquiries@rrpm.co.uk
- www.rrpm.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Water problem in Charlotte Court
Richard did exactly what he said he would do to fix the water problem. Very responsive and incredibly help.
Prompt and professional service
Stacy Head returned my call promptly and quickly and professionally resolved my account query.
Great communications from Stacy Head
Stacy Head was quick to respond to my email and assured me every thing had been taken care of and my account had been updated. It was very good to receive a reply and I thank her.
Stacy Head, Credit Control
From the moment I reached out, Stacy was incredibly professional, knowledgeable, and attentive to my needs. She took the time to answer all my questions and ensured I understood every detail of the financial processes. Her expertise and patience made a potentially overwhelming situation feel manageable and stress-free.
Stacey is always very helpful & efficient
Stacey was very helpful when dealing with my elderly mums account, she took the time to listen and was very professional at all times and super efficient with forwarding me the information that I requested.
Stacy Head from RRPM
Stacy Head is highly professional and efficient in managing accounts, ensuring clear communication and prompt resolutions. A pleasure to work with from an agent’s perspective.
Stacy Head is really helpful and…
Stacy Head is really helpful and response fast whenever I send her an enquiry. Very professional individual!
My recent interaction with Stacey Head…
My recent interaction with Stacey Head was great! She was very helpful, supportive and was able to resolve my concerns in the first go. Excellent service, just what’s needed and expected. Thank you
The finance team is fantastic and Megan…
The finance team is fantastic and Megan is always super helpful :-)
Richard Ward was great for me
Richard Ward was great for me, arranging key fobs to be delivered through the post the next day for urgent access.
Also a nice guy when meeting up with him at my block, he’s got a big job to turn it round but seemed a decent, honest, reliable guy and someone you can work with to get some results.
Red Rock admin team were great tbh
Red Rock admin team were great tbh, because they were really helpful, kind, professional and curtiuous (even though I was late with Service Charges! Thank you B.B.)
They helped me quickly to make the payment, understood the problems I was having with email, and suggested a better alternative, explained the process I needed to follow, and now those matters are all resolved. Which is a weight lifted off my bank account (aha) and shoulders!
Genuinely decent staff with a positive attitude when handling customer queries, I appreciate the curtiousy and empathy. All the best, Mike
Renting made easy
Renting made easy! I am a freelancer, so renting can be tricky at times. Charlie from Red Rock took all the hassle out of the process, responding to queries in a timely manner and supporting me through the process from start to finish. I was really impressed, especially after contacting so many estate agents - some of which were just downright rude. A refreshingly positive experience, and I'm now happy in my new home.
I found Stacy Head to be very helpful…
I found Stacy Head to be very helpful in assisting with dealing with my enquiry. She was prompt and courteous when responding, both via telephone and email.
Stacey from accounts is very Competent
Stacey from accounts is very Competent, helpful and always keen to assist. One of the most diligent in this organisation.
Great company to deal with
Great company to deal with. Communication.spot on. Thank you kelly and kieth
Helpful and always polite.
Always happy to help, Stacey Head, credit controller, will deal with your query, no matter how large or small. She is polite and never makes you feel silly even if your question may be. Especially patient with older people.
Very quick service from Beverly
Very quick service from Beverly - highly recommended.
Thank you so much!
Accounts…
Thank you Stacy Head for dealing with my queries and for your quick responses.
Excellent service as always from Stacy…
Excellent service as always from Stacy Head [credit controller] prompt in responses and overall a great service. Overall a great service from the Red Rock property management team. Thank you.
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