While I understand the RSPCA probably get an overwhelming number of people calling to donate items, the attitude of staff who handle those calls need to be checked in on. We called to donate a number... Voir plus
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I saw a sheep with a broken leg in Cumbria. I emailed Westmoreland RSPCA who advised they would send an inspector over. Several days later I received an email from the RSPCA National Control Centr... Voir plus
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RSPCA, absolutely disgraceful. I recently reported a cat that has been abandoned by my neighbours, wondering around on the street, looking very weak and unwell. A man from RSPCA turned up the fol... Voir plus
We adopted our cat from the RSPCA and had a great experience. The whole team were really helpful and even let us keep some blankets and toys so that she would be comfortable in her new home. Now I’m a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Coordonnées de contact
Royaume-Uni
- www.rspca.org.uk
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Les gens ont aussi consulté
Micro-volunteer at RPSCA
I am happy to be a micro-volunteer at RSPCA. It is my way of contributing to the charity with flexibility. As a charity, resources only stretch so far. It is important to get involved where you can and help as many animals as possible. That is what matters.
13 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Jasmine,
Thanks so much for leaving your review and for donating your time as a Microvolunteer. We couldn’t do what we do without our volunteers and we are incredibly grateful to those who choose to give up their free time to help and support us and the animals that need us.
For anyone considering volunteering, this page of our website and the pages linked to it provide some useful information about how to get involved:
https://www.rspca.org.uk/getinvolved/volunteer/withus
Thank you again for helping us to create a better world for every kind.
With best wishes
Emma
Absolutely disgusting how they leave…
Absolutely disgusting how they leave animals to be treated cat I was told not to feed for 24hrs after that still can’t collect animal maybe it’s got to be dead for them to care about it I will never trust RSPCA again completely unacceptable how they treat animals
11 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Hunter,
Thank you for leaving a review. I’m sorry to hear how disappointed you are after contacting the RSPCA. We truly appreciate you looking out for the cat you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this — it helps us improve.
With best wishes
Emma
Fantastic organisation does a lot more than you think.
Just started volunteering. Knowledge of the back ground of the RSPCA is very interesting, and they help alot more animals than just pets. Also alot of keeping the enviroment clear of rubbish and safe for all. Very impressed so far.
10 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Anita
Thank you for taking the time to feed back on your experience of the RSPCA. It’s kind of you to help us out by volunteering.
Yes, the RSPCA has achieved a lot for animal welfare over the last 200 years, and we’re on a mission to keep creating a better world for every animal. So thanks for joining us in that.
With best wishes
Sarah
What a brilliant organisation!
10 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Hollie
Thank you so much. We really appreciate this and your support helps us continue in our work.
Best wishes
Sarah
A brilliant charity
A brilliant charity! a team of wonderful and helpful volunteers donating their time to help an amazing cause. They shine light on important issues and assist with animal health and welfare concerns. Thank you for all you do.
10 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Grace
Thanks for your great feedback and recognising the extent of the work we do. We’re very proud of our volunteers who so generously give up their time to help us help the animals.
With best wishes
Sarah
Don't really care about animals
We had an injured fox in our garden - heavy breathing, trying to move, basically very much in pain but still alive. We call the RSPCA and they just say watch it for a couple hours see what happens even though it obviously was not going to get better. The fox ended up slowly dying after 2.5 hours.
9 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi HaitchZed
Thank you for getting in touch and for caring about the fox. We’re really sad to hear it died.
We’re sorry to learn that your experience has left you feeling we don’t care about animals. I can assure you this is very much not the case.
Please do fill out the complaint form on our website so we can look into this and respond to you by email:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for raising your concerns, and for seeking help for the fox.
With best wishes
Emma
I just volunteer with them online…
I just volunteer with them online helping them to spread the word of the animals. That makes me helpful and gives me a meaningful life, that is my little contribution to this world that many are trying to destroy by not being respectful with nature.
10 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hello KJ
We are very grateful to you for leaving your review about your experience of the RSPCA. It’s lovely to hear that you generously give your time to help us and that this in turn is a positive influence on your own life.
Thank you so much
With best wishes
Sarah
An amazing charity to volunteer for
An amazing charity to volunteer for! The local wildlife initiative is amazing and easy to complete for anyone looking for contributing to animal protection in their local area. Super accessible and informative charity
9 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Sara,
Thank you so much for your lovely review. The RSPCA is truly grateful for all of our dedicated volunteers who offer their time and support to help us create a kinder world for animals.
We’re so pleased to hear that you have found the experience so accessible. We believe everyone can make a difference through volunteering and we’re proud to welcome people from across different communities. We actively remove barriers preventing people from joining us in protecting every kind of animal.
For people who may want to find what local volunteering opportunities may be available in their local area please visit our webpage here:
https://www.rspca.org.uk/getinvolved/volunteer
Thank you again for your support and making a positive difference to the wildlife in your local area.
With very best wishes
Emma
Buzzard brought in...from Clyst Hydon
Friendly , professional & caring
Unfortunately the outcome was not what we wished for on the survival of a injured Buzzard, however the team wrote back with the a detailed reason on injuries
thanks to the team that do and amazing job !! keep it going
regards Paul & Jenna
5 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Paul and Jenna,
Thank you both for your incredibly kind words, the team will really appreciate them.
Every animal matters to us and we work hard to rescue and rehabilitate as many as we can. It is indeed heart-breaking when we can’t bring about a positive outcome but we are truly grateful that you took the time to seek help for the poor injured buzzard.
With best wishes,
Sarah
RSPA left a letter saying I was not in…
RSPA left a letter saying I was not in and needed to talk to me about a report on my Cats
I have no cats or any pets at all
When I phoned the number on the letter it took an age to get a call handler who told me he could not give me any info on the report and seemed not to believe me that I had no pets
I asked if an injured animal had been seen at my address so I could look out for it but he seemed he could not be bothered and said some one might call me some time he did not know when. If they were concerned for Cat I feel they should have told me what report was concerning having sent an Agent to my address. It all felt like a box ticking exercise.
.
Just up dating the review having had the reply
I would like to make the reader aware the note instructed me to call the call centre at the cost of my time and phone bill ,it took 30 minutes just to get through when as stated in the reply the call handlers can't talk about the case
What was the point of getting me to call?
Up date to the new reply
Seems the RSPCA can reply to reviews almost immediately but not animal welfare issues so shows where the funds are prioritised. as to the new reply
The call was for over 30 min at national rate £ 4.80 plus connection fee for something that could be done on line for FREE poor service
9 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Liam
Thank you for feeding back to us and I’m sorry that your experience was not what you expected. If you’d like to fill out the website complaints form, our National Control Centre team will check how your call was handled and respond to you by email. Here’s the link:
https://www.rspca.org.uk/utilities/contactus/complaints/form
It’s worth mentioning that call handlers aren’t able to give out information from the officers’ database. They’re not officers themselves and when someone rings in response to a card or letter left by an officer, they log the information on the database to make the officer aware but can’t say exactly when the officer will ring back. This is because officers’ workloads are subject to constantly changing priorities due to us constantly receiving new reports of urgent animal welfare concerns.
With regard to your update, if an officer visits but a homeowner is out, depending on the type of concern reported to us they may leave a card or letter asking the person to call. The person’s number is then passed to the officer so they can ring back and arrange a visit.
Due to the volume of calls we’re receiving, unfortunately at times it may be necessary to queue to get through to a call handler or to try again at a less busy time. Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line.
I hope this helps.
Best wishes
Emma
I've just applied for volunteering as…
I've just applied for volunteering as I've been online work such as volunteer induction, animal welfare and diversity, inclusion and equality. Both of them are very interested to look at and great learning. Highly recommend.
9 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Harry,
Thank you for your kind review and for donating your time as a volunteer. We truly appreciate all of the support and time that our volunteers offer and it is wonderful to hear that you are enjoying your Induction activities. We hope that you go on to thoroughly enjoy your volunteering role and helping us to create a better world for all animals.
With best wishes
Emma
Microvolunteer
I've just started as a Microvolunteer and I am excited to help animals lives by completing tasks and I hope to learn more and help out more in the future.
9 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Kelsey,
Thanks so much for leaving your review and for donating your time as a Microvolunteer. We are really grateful to those people who choose to give up their time to help and support us and the animals that need us.
For anyone considering volunteering, this page of our website and the pages linked to it provide some useful information about how to get involved:
https://www.rspca.org.uk/getinvolved/volunteer/withus
Thank you again for helping us to create a better world for every kind.
With best wishes
Emma
Great Organisation.
Microvolunteering with the RSPCA has started of as a extremely welcoming experience, the staff team have been helpful when i have put an enquiry on their message system and have got back to be quickly. Their website is extremely informative regarding how to begin volunteering and they make it very clear that if you're ever in need of assistance their team is always here to support you.
9 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Esme,
Thank you for your lovely review about your volunteering experience. We’re so grateful to you for donating your time to support the RSPCA in creating a better world for every animal. Our teams work hard to ensure that all of our volunteers feel supported in their roles and we’re so pleased that they were able to assist you with any questions that you had.
We truly hope that you enjoy your time as a Microvolunteer. For people who may be interested in joining the RSPCA as a volunteer, please see our website for local opportunities near you:
https://www.rspca.org.uk/getinvolved/volunteer
With best wishes
Sarah
Happy chap as microvolunteer
Hello I've just signed up as a microvolunteer and am such a happy chap that I can help to make the world and lifes of animals a better place by completing some simple tasks. It has been a delight signing up and I am discovering the sites now and watching unduction videos. Sitting next to me is Alaska saying hello. Let's start making friends and help each other. Thank you.
7 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Stephan (and Alaska!)
Thank you so much for joining the RSPCA as a Microvolunteer and for your kind words. We’re truly grateful that you have joined us to create a better world for all animals and we truly hope that you enjoy all of the activities shared with you once you have finished your induction.
We believe everyone can make a difference through volunteering and for people who many be interested in finding an opportunity that may suit them, please do visit this page of our website to explore local ways to help:
https://www.rspca.org.uk/getinvolved/volunteer
With best wishes
Emma
Do these people even care about animals…
Do these people even care about animals just had the gayest jump up xxx
Telling them nicely about a cat that as been left as the owners moved out and they are telling me they need to know the exact number what house sorry not my job I told you what house it was and the cat had been left for about 6 weeks. I also rang them 4 weeks ago. What a joke need to stop funding these
8 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Terence,
Thank you for sharing your concerns and calling to report the abandoned cat you’re concerned about. We truly appreciate how frustrating is can be when you’re worried about an animal and feel no action has been taken.
We take all service complaints seriously. So that we can look into your calls and assess how they have been handled please do fill in our complaints form so the team can assist you:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes
Sarah
I am a RSPCA wildlife and friends
I am a RSPCA wildlife and friends volunteer. I find this volunteering to be a quick and easy way to contribute to the important work done by the RSPCA and help local wildlife. The tasks that are set are very quick to complete and easy to understand/ follow instructions, but still make such a difference.
8 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Ruby,
Thank you so much for your positive review and for joining the RSPCA as a wildlife friend volunteer.
The RSPCA truly appreciates all of the support that our volunteers offer and it is wonderful to hear that you’re enjoying all of the tasks you have been given. Even the quickest tasks make a massive difference for local wildlife, and your support means the world to us.
Thanks again for all your help and enthusiasm - our wonderful volunteers help us carry out our vital work every day to create a better world for all animals.
With best wishes
Emma
Finding a fox in the garden
Finding a fox asleep in the garden I contacted the RSPCA for advice. They replied very quickly and provided information and a link to their web site that contains very useful information on foxes should you want them in the garden or not. Very pleased with the assistance provided.
7 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Thank you Alex for leaving such a positive review and for getting in touch about the sleeping fox in your garden. We’re so pleased to hear that our Advice team was able to assist you with your query. It means a lot to us to know that we could help with the information you needed.
With best wishes
Emma
The RSPCA do incredible work to…
The RSPCA do incredible work to advocate for the wellbeing of all animals pushing the government to do better.
7 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Ryan,
Thank you for taking the time to share your positive experience with the RSPCA. Our dedicated teams are involved in a huge variety of work to rescue, care for and promote animal welfare, this includes campaigning for a change in laws, industries and minds, so all animals can live a better life.
We truly appreciate your support and should anyone wish to help us with our campaigns, they can find out how to help by visiting our website. A simple signature, share or email truly can help us build a world where all animals are treated with kindness and compassion:
https://www.rspca.org.uk/getinvolved/campaign
With best wishes,
Emma
Great charity
An important charity organisation that does so much for animal welfare.
6 septembre 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Thank you so much for your kind words. Our incredibly hard working teams are all passionate about animal welfare and are dedicated to the animals they rescue and care for. We try our very best to help as many animals as we can and it is heartbreaking for us that we can’t help them all.
We’re extremely grateful to you and others who share their positive experiences about the RSPCA and we truly appreciate your support.
With best wishes
Emma
Perfect cat adoption experience
We adopted a cat from our local rescue centre (west hatch). Couldn't fault to centre or the process. it was clear everybody who works there really cares about finding homes for all their animals - very helpful and made the whole process easy and joyful.
30 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi JH,
Thank you for your very kind review and for adopting a cat from RSPCA West Hatch to give them such a loving new home. We are really pleased to hear that the team made the process so easy and were able to provide any advice that was required to make the adoption process go smoothly. Our teams work incredibly hard to provide adopters with the best experience and your support is very appreciated.
With best wishes
Sarah
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