RSPCA (England and Wales) Avis 

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TrustScore 2.5 sur 5

2,6

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Noté 2 sur 5 étoiles

While I understand the RSPCA probably get an overwhelming number of people calling to donate items, the attitude of staff who handle those calls need to be checked in on. We called to donate a number... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I saw a sheep with a broken leg in Cumbria. I emailed Westmoreland RSPCA who advised they would send an inspector over. Several days later I received an email from the RSPCA National Control Centr... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

RSPCA, absolutely disgraceful. I recently reported a cat that has been abandoned by my neighbours, wondering around on the street, looking very weak and unwell. A man from RSPCA turned up the fol... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We adopted our cat from the RSPCA and had a great experience. The whole team were really helpful and even let us keep some blankets and toys so that she would be comfortable in her new home. Now I’m a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Association caritative
  2. Service de secours animalier

Écrit par l'entreprise

At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.


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TrustScore 2.5 sur 5

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Noté 5 sur 5 étoiles

Fostering with the RSPCA

I’ve been a foster parent with the RSPCA Birmingham since 2019, and it has been an incredible journey. Having witnessed firsthand the extraordinary love and care they give to every animal, I can truly say they do amazing work. The team supports you through every single step and provides everything you need to succeed. I recommend it 1,000%

27 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hi AK

Thank you so much for leaving your review. It’s wonderful to hear that your volunteering is such a positive experience and we’re very grateful to you for looking after animals who are in need of a safe and loving place to be while they’re waiting for their forever homes. We’re glad you feel so supported in the work and that you highly recommend it to others.

With best wishes
Emma

Noté 5 sur 5 étoiles

I support the RSPCA with dibations has…

I support the RSPCA with dibations has they do amazing work 24 hours a day 7 days a week. All their is paid for by donations by caring members of the public. They receive no money from the Government. I have nothing but the upmost respect for everyone at the RSPCA.helping rescue aninals that are suffering cruelry or neglect. Many animals are attacked for no reason by strangers.
I support the RSPCA so togeter when cam put an end to animal suffering and cruelty and give them the love and support they need and deserve.Thamk you RSPCA..

26 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Dear Cliff

Thank you so much for your kind words of support and also for donating to help us in our vital work. We really are most grateful to you for joining us in wanting to build a better future for animals. They give us so much and we’re working hard to give them a voice, as well as rescue and care for them.

With very best wishes
Emma

Noté 5 sur 5 étoiles

Thank Goodness for the RSPCA

I've adopted from the RSPCA and had the opportunity to shadow an inspector. It's clear how much they care for the animals in their charge and for animals they are looking out for. The care staff and fosterers were so good with the kitties we have adopted. They truly care about the cats and who they are rehomed to. I could never do the inspectors' job. They see so much misery yet they are constrained by the laws of the land which means at times they can't do what they'd like to for animals in need. When they are able to, they take the necessary steps to help. I applaud the RSPCA for everything they do to help animals.

14 mai 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hi Jess

Thank you so much for telling us about your experience of adopting your cats from the RSPCA. We’re so glad to hear how pleased you were with the adoption process and the care taken to ensure it went smoothly. We wish you many years of happiness with your furry friends.

Yes, our dedicated frontline officers have heavy workloads and travel wide areas to get to as many jobs as they can in their working day. They have no more legal powers than any other member of the public, so rely on their understanding and knowledge of the Animal Welfare Act 2006 to try getting improvements for animals. Most often, these are then made in cooperation with the owners acting on officers’ advice.

With best wishes
Emma

Noté 5 sur 5 étoiles

A fabulous, dedicated charity focussed on the needs of animals and excellent to volunteer with

First I adopted a cat from our local RSPCA and was really impressed with the attention to detail of the adoption process and the focus on the animal needs as well as our situation and what we were looking for and what we could offer. We have a wonderful new family member now, our cat Sky. I then became an online volunteer and find it a brilliant experience in which I feel I am supporting an excellent organisation dedicated to makiing life better for all animals. Additionally there is great support and communication with us volunteers and it has added extra interest and focus to my week.

26 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Dear Julia

Thank you for leaving your review about the experiences you’ve had with the RSPCA. It’s great to hear that you were impressed with the adoption process at your local RSPCA when you decided to rehome Sky. We wish you every happiness with your furry member of the family.

Thank you too for volunteering with us. We are so grateful to people who choose to give up their time to help. Volunteers play a critical role in our animal welfare work and we’re glad that volunteering is making a positive contribution to your life.

With best wishes
Sarah

Noté 5 sur 5 étoiles

A disabled volunteer

As a disabled person I have problems doing most voluntary work. As a Micro-volunteer (home computer user) I can do something to help animals in need.

25 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Dear Mr Gilbey

Thanks so much for leaving your review. And of course, thank you too for volunteering for the RSPCA. We are really grateful to those people who choose to give up their time to help and support us and the animals that need us.

For anyone considering volunteering, this page of our website and the pages linked to it provide some useful information:
https://www.rspca.org.uk/getinvolved/volunteer/withus

Thank you again for choosing to volunteer and devote time to helping animals.

With best wishes
Emma

Noté 5 sur 5 étoiles

I have reported a kennel I volunteered…

I have reported a kennel I volunteered at to the RSPCA due to dog welfare concerns. They were quick to respond and although they couldn't share the full details with me, they did assure me they have investigated concerns, taken some action and were monitoring the kennel's implementation of their recommended improvements. They cannot attend every animal incident as they do not have many officers, especially in Wales and I respect they are doing all they can.

9 mars 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hello Beth

We’re very grateful for your feedback and understanding.

As you’re aware, we’re limited by data protection law and the need for confidentiality in what we can tell people about the work our officers do. We understand how frustrating that can be for animal lovers, but releasing information could prejudice future prosecutions or lead to us being fined.

There are around 330 RSPCA officers spread across England and Wales who have busy workloads and they cover wide areas of the countries. So as you say, sadly they can’t attend every report we receive (nearly a million calls and quarter of a million online reports yearly), but they’re out 365 days a year getting to as many of those jobs as they possibly can.

Thank you so much for taking the time to leave us your positive review.

With best wishes
Sarah

Noté 5 sur 5 étoiles

As a donator and volunteer

As a donator and volunteer, RSPCA make a great effort to do what they can with little resources. Personally, RSPCA have made a positive impact as a volunteer to help me gain experience for my future career in wildlife & conservation management.

25 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Thank you, Georgia, for volunteering with the RSPCA to help us make a positive impact for animal welfare. It’s good to hear that your volunteering is going to benefit you in your future career too.

Thank you as well for kindly making donations to help the RSPCA’s vital work. Without the support of generous people like you, we would not be able to rescue and rehabilitate as many animals as we do.

With best wishes

Emma

Noté 5 sur 5 étoiles

Many positive experiences

I've had a few experiences with the RSPCA - I've adopted two of my dogs from them, I've fundraised for them (my local shelter featured me in their newsletter to say thank you), and I've reported an injured deer to them.

With the latter, they attended the site, found the deer and explained the deer had a broken pelvis. Unfortunately this meant the deer wouldn't survive, so they did the kindest thing and put it to sleep. I was so very grateful for them doing that, and not leaving the deer to suffer.

The two dogs I've adopted from them have been an absolute joy. I was given lots of support from the shelter, and I felt they really took an interest in helping us. I've had so many positive experiences with the RSPCA, and although they can't help every animal without receiving more funding, our animals would be a lot worse off without them.

25 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Thank you, Melanie, for leaving your review about the experiences you’ve had with the RSPCA. It’s great to hear that you’ve been able to give two RSPCA dogs a new home and that they’ve provided you with so much joy. Our centres work hard to find the perfect match for animals in their care when it comes to rehoming them. Some are rescued from situations which result in them having needs that may not always be obvious at first sight, so the centres are keen to support adopters and ensure things go smoothly.

It’s sad to hear that the deer was so badly hurt. Thank you for taking the time to get help for it. Every individual animal’s life matters to us, so the decision to humanely euthanase an animal is never an easy one to make, but sometimes it’s the right and responsible one.

With best wishes
Sarah

Noté 5 sur 5 étoiles

Busy Campaigners

As well as overt "on the ground" operations, the RSPCA are forefront in raising awareness via online and social media campaigns, often targeting lesser known issues (such as the call to ban commercial greyhound racing in the UK, the dangers of excessive temperatures or the importance of highlighting health issues in certain companion animals, who have been bred purely for aesthetic purposes). I have been very impressed by the information provided (as all animal welfare matters are very close to my heart) and which have always been relayed in an impactful but tactful way in order to best educate the public.

25 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Dear Leanne

Thank you so much for your support and for highlighting so well some of the wide-ranging work we do to improve animals’ lives. Our teams are working tirelessly to make a positive difference.

With very best wishes
Emma

Noté 5 sur 5 étoiles

The RSPCA is a wonderful charity who…

The RSPCA is a wonderful charity who really have the welfare of the animals that they rescue at the heart of this wonderful charity

25 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Dear Calum

Thank you so much for your kind words, we really appreciate them. We're working hard to do everything we can for animals and are very grateful for your support.

With best wishes
Emma

Noté 1 sur 5 étoiles

Reported a dog tied up to a tree on a…

Reported a dog tied up to a tree on a very short lead, was told this is not a concern it's kept in the garden like this never taken for a walk and is aggressive when walking past.
I will never donate to them again!

23 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hello Hayley

Thank you for your review and sharing your concerns about the dog you reported. We really appreciate you looking out for it. We’re so sorry your experience didn’t reflect the care and compassion you were anticipating. I ca assure you that every animal matters to us, and we’re working to improve how we communicate the limitations we have and to provide people with guidance even when we can’t attend ourselves.

Thank you for taking the time to share this as it helps us to improve.

With best wishes
Emma

Noté 1 sur 5 étoiles

Appalling lack of compassion and support from the RSPCA

My experience trying to help an injured baby deer on the A47 was deeply distressing and traumatic for both the animal and myself.
​I found a frightened and limp baby deer by the roadside and immediately tried to do the right thing. After being bounced between 101 and 999 with the police failing to ever show up, I finally reached the RSPCA. Instead of receiving help, the call handler was completely rude and even laughed at me.
​Even though I had pulled over with my hazard lights on to shield the deer from passing traffic, she complained that they were an hour away and told me to find a vet on a Sunday. When I pointed out that my job was to report the emergency and that coordinating help was supposed to be theirs, she brushed me off.
​She transferred me to a vet who claimed they could not help because it was wildlife, and then asked me to pick up the injured baby deer and bring it in myself. I could not even do that because I had my dog in the car. Her final response was cold and incredibly upsetting. She stated that the deer would just have to stay the way it is and callousley mentioned something about utilising it, which clearly meant putting it down or leaving it to die.
​It is heartbreaking that an organisation supposedly dedicated to animal welfare left a suffering animal to its fate while treating a concerned member of the public with utter contempt. I will never donate a single penny to the RSPCA again and I strongly advise everyone else to do the same.

23 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Dear Irena

Thank you for getting in touch and I'm so sorry to hear that we were unable to help on the occasion you're referring to. You clearly tried everything to get help for the deer.

We'd like to look into the way your concerns were handled and would be grateful if you could please fill out our website's complaint form at:

https://www.rspca.org.uk/utilities/contactus/complaints/form

Thank you so much for the time and effort you put into trying to help the baby deer.

With very best wishes
Sarah

Noté 1 sur 5 étoiles

Check local charities - they don't need cameras to work.

I would give them zero if the system would let me.

An organisation with over 152 million in donations each year, with extra from our taxes and a bit more from our taxes via Gift Aid, and they refused to go check on a 6 different reports about 2 people who eventually got prosecuted by the police for animal abuse and cruelty. Only took 3 rabbits, 6 dogs and god knows how many others to starve to death in the house before they bothered themselves, and only because the paper was present.

Two Old English Game Fowl bantams were abandoned, suffering pesticide poisoning and severe malnutrition, and the response was: "oh, we don't deal with abandoned animals". Even if they are severely at risk, and a possible risk to the public. They told me they always tell people to just ring the police for abandoned animals.

I'm sorting it myself, and making a local welfare charity called Cornforth Animal Welfare Society. Someone has to do something, as the RSPCA will not.
They show up when there's a camera, or if they think there's a rare breed or horse they could easily sell on.

6 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hi LUD games

Thank you for leaving your review and sharing your concerns regarding the animals you reported. We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to get in touch.

Best wishes
Sarah

Noté 5 sur 5 étoiles

I really can’t praise The West Hatch Wildlife Centre enough

I really can’t praise The West Hatch Wildlife Centre enough. They are absolutely worth every penny of the donations they receive, and after my experience last week, I have even more respect and appreciation for the incredible work they do for our local wildlife.

Last week, I called them after coming across a young roe deer that had been hit by a car. He was badly injured, but I genuinely thought he might have a chance of surviving if he could get the help he needed quickly. Within just 20 minutes of my call, three members of staff arrived to help, as I live locally.

From the moment I contacted them, they were kind, caring and reassuring. They handled the situation professionally while also showing genuine compassion for both the deer and for me, as it was an upsetting thing to witness. They carefully transported the deer back to the centre so that he could be assessed and given the best possible chance.

Sadly, despite their efforts, he unfortunately didn’t make it. It was heartbreaking, but I take some comfort in knowing that he was no longer suffering, frightened or lying injured and alone at the roadside. Thanks to the team, he was given care and dignity in his final moments.

Thank you once again to the RSPCA and everyone at West Hatch Wildlife Centre for everything you do for our local wildlife. I know that you cannot save every animal, and I know how incredibly difficult it must be to deal with so many cases while working with limited staff, resources and funding.

Personally, I believe you do everything you possibly can with what you have. The dedication, compassion and commitment of your staff really does make a difference, even when the outcome isn’t always the one we hope for.

Please continue to support this amazing centre if you can. They are there when our wildlife needs help the most, and they deserve every bit of support and recognition they receive.

Thank you to everyone at West Hatch for all that you do. ❤️ 🦌

14 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hello Charlie

Thank you so much for your lovely words about the West Hatch Team, who will really appreciate them.

Every animal matters to us and we’re working hard to reach as many as possible as quickly as we can. It is indeed heart-breaking when we can’t bring about a positive outcome, but thank you for taking the time to seek help for the poor deer so it wasn’t left to suffer by the side of the road.

With very best wishes
Emma

Noté 1 sur 5 étoiles

Rspca do not care

I have been reporting neglected dogs left in cages for prolonged periods, dogs have currently spent 4 days caged and the rspca once again moved goalposts to not do anything, do not give these people a penny they are not here for animal protection there here for your money!

19 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Thank you for leaving your review and sharing your concerns regarding the dogs you reported and we truly appreciate you looking out for their welfare. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.

Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.

That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.

If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.

With best wishes,
Emma

Noté 1 sur 5 étoiles

Im furious these absolute killers…

Im furious these absolute killers dont care about any animal . False advertising we had a pigeon. Which was in danger open wound flies where eating the flesh we called for them and they said they would arrive but they never did and the poor pigeon died Rscpa if your listening to this ... Shut up with your stupid ads doing nothing all the time while your making those stupid ads about we care about Evry single animal why dosent it take you 20 max to arrive they were in the same town as us and they never came the poor pigeon died and im outrageous don't trust these rescue their killers

WE CALLED FOR THE WILDLIFE RESCUE SERVICE BUT THERE MORE LIKE WILDLIFE KILLER SERVICE ABSOLUTE MELTS

17 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hi Anthony,

We're so sorry you felt let down when you called us about the injured pigeon. We understand how distressing it is to see an animal in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can by safely transporting them to a vet, rather than waiting for the RSPCA. That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.

With best wishes
Sarah

Noté 2 sur 5 étoiles

Rude and condescending

Called to ask for some advice about mother and cub foxes that have been living in my garage and appear to have severe mange. Although they ultimately directed me to somewhere I could get help the person I spoke to was extremely rude. They were blunt and made me feel like an idiot for not being able to find the information out for myself. I only contacted the RSPCA after emailing elsewhere and receiving no response but I won’t be contacting them again.

17 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hi Sarah,

Thank you for leaving your review and sharing your concerns about your phone call to report the foxes with mange.

We truly appreciate the compassion and kindness you showed in seeking help for them and I am pleased to hear that another organisation was able to assist you. We’re deeply sorry your experience calling us didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.

We take all service complaints seriously. So that we can look into your call please could you provide further information by filling out this form:

https://www.rspca.org.uk/utilities/contactus/complaints/form

Thank you again for your valuable feedback.
Best wishes,
Emma

Noté 5 sur 5 étoiles

Well Done Young Lady.

After previous bad experiences with feeling my call wasn't taken seriously or acted upon in the past, I have had a wonderful expierece with a lovely young lady. She has been following up my concern in person for 3 days in a row now. Today also being a Sunday and she is still out here an hour later waiting for the animal. Its now 19:00. I think her ID was Sarah or something. In Telford area. What a human you are. Well Done.

16 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hi Holly,

Thank you for taking the time to leave your review. I’m sorry to hear that you feel your calls haven’t been taken seriously in the past, every animal matters to us and we work hard to provide guidance even when we may not be able to attend in person.

I am incredibly pleased that our officer has been able to assist you with your recent call to us and we truly appreciate your commitment to animal welfare — your passion is shared by everyone at the RSPCA.

With best wishes
Sarah

Noté 1 sur 5 étoiles

I am absolutely FURIOUS.

I am absolutely FURIOUS.

I reported a cat that had clearly been neglected and abandoned by its owners to the RSPCA because I genuinely believed they would step in and help. I raised concerns and asked them to investigate, yet apparently it wasn’t enough for them to take action.

Now that poor cat has been left vulnerable and has been killed and eaten by foxes.

How is this acceptable? I reported the situation because I was trying to get this animal help. I did my part. The RSPCA had the opportunity to investigate and chose not to.

That poor cat deserved better. It deserved someone to care enough to step in before this happened.

Thanks for absolutely nothing, RSPCA. What was the point of reporting the neglect if nobody was going to do anything about it?

I am heartbroken, angry and disgusted that this could have been prevented. That cat should still be alive.

15 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hi Hayley,

Thank you for taking the time to share your concerns, and I’m truly sorry that you felt let down after you called us to report your concerns for the cat. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.

We would like to investigate how your call to us was handled so please do provide us with further information via our complaints form so our team may assist you:
https://www.rspca.org.uk/utilities/contactus/complaints/form

Thank you for taking the time to contact us, we truly appreciate the compassion and commitment you have shown for the cat.

With best wishes
Sarah

Noté 1 sur 5 étoiles

Their advert says no animal deserves to…

Their advert says no animal deserves to suffer yet when we reported a injured herring gull and another time, a injured fox, they just didn't want to know. In the gulls case, they said gulls nothing to do with them and thix is from a charity that will help geese and swans that people love.
Their adverts are false so breached ths false advertising laws( eg they will leave animals to die in pain and choose which creatures they rescue on a species to species basis, hiding behind the excuse of cost which the adverts don't state!!).
If this doesn't change then the trading standards executive and advertising standards agency should investigate rspca for deliberate false advertising

15 août 2026
Avis spontané
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Réponse de RSPCA (England and Wales)

Hi Silver,

Thank you for your review. We’re deeply sorry your experience didn’t reflect the care and compassion you expected when you reported your concerns for the gull and the fox.

Every animal matters to us and our animal rescue officers respond to many incidents involving wildlife. We have four dedicated wildlife centres who care for wildlife 365 days a year. Last year alone, we returned 5,989 injured or orphaned wild animals back into the wild after care in our centres and over the last five years our centres have cared for 3,916 gulls.

As a charity with limited resources we’re working hard to ensure we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this — it helps us improve.

With best wishes
Emma

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