When ordering site had goods priced in sterling and looked like UK site. However site is in Italy. They sent wrong size. I followed returns process but had to pay international postage whic... Voir plus
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Snabb leverans, inga tillval. 4 arbetsdagar så hade jag paketet vid dörren hemma.. Finns möjlighet att välja expressleverans om så önskas. Beställde Hoka skor. Garanterat äkta om ni undrar. Jag har 2... Voir plus
Ordered sunglasses which needed 12 working days to arrive, as it is a product which they don't have in stock. That's fine, but it has been 16 working days (that's 3,5 weeks) now and I heard nothing. T... Voir plus
Ordered a pair of trail shoes and not knowing they where coming from Italy. Thinking oh no what have I done seeing a lot of people saying there are scam. Im afraid my trainer came in 6 days had a post... Voir plus
2,7
Bas
88 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Worst after sales service ever.
Bought a pair of running shoes from Runkd that wore a hole in the heel after less than 3 weeks use. Contacted Runkd and was told they had been in touch with the manufacturer who said the warranty was void because the shoes had been worn. Runkd offered me a 50% discount that they are now refusing to honour and and also ignoring my emails. The shoes cost £160 and should not have worn like they did. I have over 20 pairs of the same make of shoe that have never failed like this. Runkd are the worst company I have ever dealt with and their after sales service is diabolical. I will never use them again.
24 août 2020
Avis spontané
Réponse de Runkd
Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers' shopping experience.
Firstly we would like to apologise for the inconvenience experienced.
Regrettably, our suppliers' warranty department does not accept the warranty replacement as the item does not show any manufacturing defect but rather due to wear and tear from the photos provided.
The warranty case was re-looked into with our Hoka supplier in Italy hence the slight response delays, therefore our team is unfortunately not able to accept the warranty replacement nor a discount voucher.
Thank you very much for understanding and we remain available for any further assistance or clarification.
Best Regards
Runkd Team
Awful Customer Service
Awful experience. Purchased On Running shoes from Runkd which developed a fault and were apparently covered under the warranty. Emailed the customer service department twice and haven't received a response. As a last ditched attempt I emailed On Running who informed me that RUNKD.co.uk are not an official reseller of their product and so the warranty is void. Woudn't buy from Runkd.co.uk again
UPDATE
Disappointed that I had to receive an update on my case through a review site! With no specifics on why On Running rejected my warranty claim. To respond to the other points...
Runkd.co.uk received none of my emails through their contact us form because apparently their contact us form on their website was broken. I was informed by their customer service department "Once again please accept our sincere apologies for this inconvenience caused. We will indeed get our IT department to have a look at our messaging system as it does indeed seem to not be working correctly.". Not a great service further have a screenshot showing the date and proof of submission.
In response to the authenticity of RUNKD as an official seller of On’s…the email I got from On Running customer service team stated "Thank you for your message. I am sorry but Runkd is not an official retailer from us. Therefore we are not allowed to take care of this warranty claim.”
9 juillet 2020
Avis spontané
Réponse de Runkd
Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers' shopping experience.
Firstly we would like to apologise for the inconvenience experienced.
By further checking on our database we have not received any email requests from the client prior to lodging the warranty claim, by contacting the client directly after reviewing the feedback we were able to assist.
We also confirm that we are an authorised dealer for On-Running shoes purchased directly from our official Italian distributor.
Regrettably, the warranty case was not accepted by our suppliers' warranty department.
Thank you very much for understanding and we remain available for any further assistance or clarification.
Best Regards
Runkd Team
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