Ryman Stationery Avis 

8 232
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ryman Kings Lynn received 6 maybe 7 sets on the Pokémon release today, So they decide to sell the woman in front several sets meaning nobody else gets anything. Do these staff have common sense to lim... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I wish I could bottle and sell Claire’s sense of humour, enthusiasm, and calmness. I was in on Friday just before 4:00 o’clock, and she was on the print desk, dealing with three customers all... Voir plus

Noté 5 sur 5 étoiles

I popped into the Falkirk Ryman store needing a personalized birthday card sorted at the last minute. The standard print system didn't quite accommodate the custom photo layout I was trying to creat... Voir plus

Noté 5 sur 5 étoiles

Staff in the Huddersfield store could not have been more helpful, friendly and efficient on the 2 occasions that I have visited this week for colour prints and laminating. Brilliant!! Thank you and we... Voir plus

À propos de l'entreprise

  1. Papeterie
  2. Magasin de matériel artistique
  3. Magasin de meubles de bureau
  4. Magasin de fournitures de bureau
  5. Magasin d'imprimantes et de scanners
  6. Fournisseur de cartouches d'encre

Écrit par l'entreprise

Ryman are the nation’s destination for stationery and office supplies, with over 120 years experience and convenience at the heart of what we do, you can consider us the stationery experts, priding ourselves for offering excellent customer service, a wide product range and expert knowledge. Our first store opened in 1893 by Henry J Ryman in Great Portland Street and has now grown to over 200 stores nationwide and a website bursting with products!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

8 k avis

5 étoiles
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A répondu à 100 % de ses avis négatifs

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4,1

Tous les avis

(8 232)

453 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Shredder problem

Your salesman possibly the manager was extremely helpful
It was in your Richmond store
His name was Paris Parvaiz
He solved the problem with my shredder
Many thanks
Michael

9 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Ryman's had the right products at the…

Ryman's had the right products at the right price and delivered them promptly. One of them was damaged in the post. Rymans was easily contacted and supplied a replacement the next day.
I can highly recommend their service.
Peter Allen

1 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

Ordering was easy but delivery problems spoiled the experience.

Ordering our storage items was easy and straightforward. However delivery was more problematic. We were given a delivery date that did not suit us so we changed it for a day we would be at home. Sadly that either wasn't seen or accepted by the courier and they tried to deliver it anyway but we were out! Using the card they left to rearrange another delivery date didn't work as there was no reference number given. Eventually we were able to track our order online and rearranged another day. When the 2 parcels arrived they were damaged but the courier left before we could open them. When we did unpack them there was damage to several wheels and also 2 drawers. When l phoned Ryman the person l spoke to was helpful but the reception was very poor so having a conversation was quite difficult. Eventually she understood my problem, apologised and agreed to send me replacements for the broken items at no charge. I was given a date for their arrival a week later. Amazingly these replacements arrived the very next day which was brilliant! Amusingly it was the same courier who was amazed l had ordered 2 identical parcels the next day. When l informed him they were replacements as the first lot were broken he was quite shamefaced and left quickly. So thank you Rymans for being so efficient at replacing my order. It is a pity that the couriers aren't quite as organised at delivering on the right days or treating the parcels with enough care so as to avoid damage in transit.

23 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Excellent, easy to order and I paid for next day delivery and it arrived on time. Thank you.

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Reliable and Customer Service Focused

Rymans is a reliable supplier of stationary and accessories at a reasonable price. Customer service is second to none and saves time while shopping because the assistant is able to direct me directly to the item(s) I want. The Rymans Reward is a worthwhile additional service.

3 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic staff!

The staff helping with my order went above and beyond to make it right and deliver a good product.

16 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I found Amanda from your Kingston…

I found Amanda from your Kingston store really helpful and friendly, she helped me with my printing and it was a pleasure to meet a really nice shop assistant ,well done Ryman for a great member of staff.

3 mai 2026
Avis spontané
Noté 2 sur 5 étoiles

Shocking customer service and atittude

If you're looking for slow service, rude staff, and incompetent customer service, this is the perfect place (Ryman at Arndale). Second-hand embarrassment from how painful and cringeworthy it was navigating the staff's dismissive attitude today (3 May 2026), which hasn't been initiated by myself at all. Just a PSA for others :) x

3 mai 2026
Avis spontané
Logo de Ryman Stationery

Réponse de Ryman Stationery

Thank you for taking the time to share your feedback.

We note your comments regarding your visit to our Manchester Arndale store on 3rd May 2026. We are sincerely sorry to hear about the slow service and the dismissive attitude you encountered from our staff. This certainly does not reflect the professional and helpful standards we expect from our team members.

Please be assured that your feedback has been escalated to the store’s Area Manager for a formal review. They will look into the conduct and service levels you described to ensure the necessary improvements are made.

Thank you for bringing this matter to our attention and allowing us the opportunity to address it.

Kind regards,

Ryman Customer Relations

Noté 5 sur 5 étoiles

I would like say a huge thank you to Tom at the Birmingham City Centre Store

I would like say a huge thank you to the staff at the Birmingham City Centre store. Especially Tom. My daughter, running in the Birmingham Half Marathon/The Great Run the next day, did not have her name on her running number like it was meant to. The female assistant was very helpful giving product details, waiting times and prices to rectify the situation. Tom - an absolute asset to your team then did the honours. Tom who was rushed off of his feet with a growing queue at 4pm on a Saturday afternoon, made a name badge to exactly match the colour, font and size of the number badge. It wasn't the easiest of tasks and at no point did he waver. Always polite and professional. Thank you so so much. You have made one runner a very happy young lady.

2 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy to find what I was looking for and…

Easy to find what I was looking for and purchase it. I am glad you have put a limit on the sensory fidgets I wouldn’t have been able to get my one for disabled son otherwise. My order arrived even earlier than expected and we’ll packaged very happy would shop here again.

14 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Never disappointed!…

I needed some printer ink urgently.I ordered it and it was delivered so quickly.I was kept updated at every stage.
I am always happy with the service offered by Ryman.

9 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Good prompt delivery

I was very pleased with the prompt delivery of my ordered A5 Refill Pad. It only took less than 2 days to order the pad and receive it. Very impressive.

7 avril 2026
Avis spontané
Noté 2 sur 5 étoiles

Technology Unreliable & Prices Expensive

On the positive side, the store staff were friendly and helpful (they get both the stars). However, the online Print Shop couldn't handle my order. On Week 1, I tried to combine some documents which needed 3 copies and some which needed 1 copy, and it failed to multiply the first by 3. The Chat agent was rude and kept rushing me. I went to the store the next week, but the WiFi couldn't handle the file download to my laptop. The following week, I organised all my docs as one copy and tried the Print Shop again. Bulk upload kept freezing, so I uploaded the files one by one. After sending and paying, the store said the order crashed. They didn't receive my WeTransfer message and half of the files were too big for me to email, so I had to have a refund (this was processed quickly, tbf, with a nice apology). The prices were very high, too. I would have been better off buying another printer.

18 avril 2026
Avis spontané
Logo de Ryman Stationery

Réponse de Ryman Stationery

Good Morning Neil.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Ryman.

Firstly, I am so pleased to hear that you found the store staff friendly and helpful. We will certainly pass your kind comments on to the team as they will be very encouraged by this.

However, we are very sorry to hear about the repeated difficulties you experienced with the online Print Shop services. We also apologise if your interaction with the chat agent came across as unhelpful and rushed, as this is not the standard of service we expect.

I can understand how frustrating it must have been to spend so much time trying to complete your order, only for the system to fail at the final stage. While we are glad to hear your refund was processed quickly and that the apology was well received, we appreciate that this does not make up for the inconvenience and time lost.

Your feedback regarding the performance of the upload system, file handling limitations and pricing has been noted and will be shared with the relevant teams for review as we continue working to improve our services.

Thank you again for taking the time to share your detailed experience with us.

Have a good day!

Sara - Customer Relations Executive
Ryman

Noté 5 sur 5 étoiles

I came in to get passport photos and…

I came in to get passport photos at the Shandwick Place branch of Rymans in Edinburgh and the staff were extremely helpful. They guided me through the whole process and made it fun. I was offered a protective envelope and the photos were cut to precision. Claire and Liz were fantastic. I won't ever go anywhere else for my photos and stationary needs!

23 avril 2026
Avis spontané

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