SageSure Avis 

Sagesure made sure to process the claim quickly and made each step easy

I had roof damage from a hail storm. I had a roofing company evaluate my roof, and their evaluation and photos showed hail damage. I then asked a second engineering roofing contractor to look at my roof. They also found hail damage. I made a claim with Sage Sure including photos and Sage Sure rejected the claim. They asked me to get another evaluation of my roof. I did what they asked and submitted another roofing contractor's evaluation of my roof with photos, which also showed hail damage. They rejected that claim. My contractor requested that Sage Sure send an engineer to my home, and their "independent" engineer said there was no damage. I had 3 independent roofing contractors look at my roof and all noted hail damage. The Sage Sure engineer was the only one who said there was no damage. I made sure to get evaluations of my roof by legitimate roofing companies that have had long-standing businesses in my area. These evaluations were not made by guys in trucks driving around my neighborhood. If I didn't have a mortgage on my home, I would not be spending money on worthless ins and would pay myself to have a home repair savings account.

*** Edited to now add that I appreciate that someone from Sage Sure responded to my negative review right away. They also left me a vm message and a phone number to call them back. I have called back 3 times now, left a message each time and still no response. Their initial response to my review was on May 20. It is now May 27, so it's been over a week with no response to my 3 vm messages. So not sure if they posted their response just to make it look like they are interested in what I had to say, but actually don't care to follow up, or wanted to give the impression that they care about a negative review by a customer. After their multiple rejections of the claim to my roof, I let it go. What I'm posting now has all been prompted by their response to my review.

Your team made the entire process very easy. Everyone was very helpful.

This company was very responsive to my concerns and professionally handled my claim. The current process is not complete but I am very confident in the outcome.

This is a trash company. They make you get the police report. It is virtually impossible to get in contact with the adjuster.

The whole claims process beginning to end was easy and professionally handled.

The representative was great to deal with. Explained each step and what I should do . The adjuster came and found an area in question . They claim this area was the cause of the leak and was the last roof installers workmanship ( 20 years ago ) . The roofer replaced entire roof and disagrees with the adjuster . This area was no where near the wind blown damage . So I am waiting on the rep to review this claim and get back to me

The insurance adjuster has been very, very helpful in processing our claim without creating a headache for us.

Excellent company to deal with.

They came through for me when my roof was damaged from an ice storm.

An adjuster was sent out quickly. The adjuster submitted his report quickly. The claim was settled in a timely manner.

My Insurance Adjuster Brianna Brewer was outstanding in assisting me with my claim. I had Never filed a claim before and her communication & follow up was Outstanding. She explained each step in the process & provided companies to remediate our situation.

The claim process was very easy and responsive. I was concerned that most of my communication was via the preferred contractor representatives, but everything seems to be working out. My adjuster did reach out with the first estimated settlement.

PROFESIONAL SERVICE, QUICK RESPOND

AVOID THIS COMPANY AT ALL COST!

I had to cancel my home policy due to an extra charge of $235 identified by them as "Endorsed Charge". This charge was added to the total premium of 12 months period policy. THIS IS CALLED "RIP-OFF"

When I canceled the policy, they deducted all that amount from the initial payment instead of a pro-rating charge for the 49 days active policy.

I spoke and emailed them many times and the issue was not resolved! The last person I spoke with does not seem to be competent!!

A complaint with NJDOBI-Division of insurance will be filed by next week if this scammed charge has not been reimbursed.
The holding of this fund is A RIF-OFF AND SCAM!!!

By reading the other reviews, it appears that many other customers had similar issues with this company including refunds.

THEY SHOULDN'T BE IN BUSINESS!

STAY FAR FAR AWAY FROM THIS COMPANY!!!!

This experience couldn't have gone better! I was kept informed as the process continued. Mr. Joseph Sketic kept me and the roofing contractor well informed. Initial payment was prompt. I have not received the secondary payment yet, but I have received a letter informing me it's on its way. Very happy with Sage Sure.

My adjuster was knowledgeable and pleasant. He answered every question I had with patience. The claim process was quick and easy.

They were very communicative and responsive. The claim was handled professionally and I have no dispute with their valuations as they were fair. I would recommend Sage Sure to any homeowner.