Santander was very helpful and gave us a great rate. 2.99%. The dealership made an error on our loan that didn't get caught until 16 months into the loan. Santander was great about working with us to... Voir plus
L'entreprise a répondu
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Your account establishing system is not working. I have it recover my username, it tells me, I enter my username to recover my password, and it says the username is not valid. THE EXACT SAME USERNAM... Voir plus
L'entreprise a répondu
I guess this company purchased my auto loan from LendingClub. There was no communication, no customer service. Had I not just happened to notice that the payment didn't get auto drafted, I would hav... Voir plus
L'entreprise a répondu
Not at all impressed. To opt out of information sharing, I was instructed to go to my account online. When I did, all that was available was the privacy policy itself. There was no option to opt out.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Coordonnées de contact
P.O. Box 961245, 76161, Fort Worth, Etats-Unis
- (888) 222-4227
- www.santanderconsumerusa.com
2,4
Bas
295 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Santander Consumer USA
Hello Marwin! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Your system is faulty.
I want to set up my account but your system is silly.ill wait
18 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Marcus! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
THEY ARE VERY THROUGH WITH THEIR…
THEY ARE VERY THROUGH WITH THEIR INFORMATION CONCERNING MY ACCOUNT
16 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
HARD TO SIGN UP
15 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
HOLDING MY REFUND
HORRIBLE!!! Please avoid at all cost. TESLA, please dont do business with tI cant even enumerate what is wrong because everything about the company is bad!
15 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Maria! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Tricked
Honestly I don't know if the problem was with Santander or with the company I went through that required my financing with Santander. I bought a vehicle from a car dealership and the terms of the original loan and financing were pretty agreeable for me based on what I know is not the best credit record at the moment. Suddenly though a week later the terms of my financing were changed and rearranged and I was essentially coerced into signing a new agreement with the dealership with terms supposedly re-established by Santander regarding my credit and then my interest rate. So in general at the moment I am very unhappy with this loan and the terms of the loan and I don't know if it's an issue of the lender or of the dealership, but either way I feel that I was very much the subject of Fraud and trickery and now I'm stuck to a large loan with a vehicle that I do not love or believe has the value that is reflected by the current loan.
15 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Maggie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Not recommended
I guess this company purchased my auto loan from LendingClub. There was no communication, no customer service. Had I not just happened to notice that the payment didn't get auto drafted, I would have missed a payment. I ended up trying to initiate contact and ended up finally getting my auto pay set up. Their system wouldn't allow me to auto set up a higher payment or a principle payment. My loan pays off in a few months and I will not use Santander. To the company, if you want to leave a reply that is fine. I am NOT taking time out of my day to contact you. I am not responding to any communications from you. You had your chance and blew it. If you want to know how to do better then maybe hire someone to help you.
14 mai 2025
Avis spontané
Réponse de Santander Consumer USA
Hi Shelton! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
NOBODY TO CALL WHEN THERE ARE ISSUES
14 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Fred! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Split payments
I don't like that I can't split my payments up on auto draft bi monthly went I get paid.
13 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
Couldnt understand the person on the…
Couldnt understand the person on the other end of phone ..issue was NOT resolved .. havin same issue for 3 weeks now NO ONE wants ta resolve it..
13 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Cindy! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
put in paperwork to take my vehicle…
put in paperwork to take my vehicle overseas due to being in the military and they claimed they never received it and then denied my attempt to get the letter authorizing me to take it overseas
13 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Lorenzo! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I spoke with a young man who reset my…
I spoke with a young man who reset my login credentials for me. I had Capitol letters but the system put it in in lower case letters. I wanted to get set up to make my payments. Sorry I missed pernounced his name. But he was very helpful. Ellis Smith
9 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Ellis! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Réponse de Santander Consumer USA
Hello Vicki! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
My New Car,
Santander made it possible for me to get the car I wanted
I wanted to say Thank You for making my dream come true,
Highly recommend this company I give them 10 stars
Thanks Juanita Bell
1 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Juanita! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I’m beyond speechless
I’m beyond speechless. I have called them at lease 20 times. Everytime rep saying different things. They might get paid minimum wage. Rude. Hard to undetanded English.
12 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Anna! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I went in with something in mind but…
I went in with something in mind but wasn't quite sure exactly what I wanted. My salesperson was very polite and took his time explaining all the options that were for me since i was so undecisive. It took hours of
Trying to pick the right one for me and and at the same time calculating numbers which was honestly my biggest concern.I thank him so much for having a lot of patience and helping me throughout this process. His service was amazing, he made me feel so comfortable, made sure my needs were met and also bought me lunch which was very nice of him.The overall experience was great . He also made sure my car was detailed when he gave it to me. I loved the service and the warranty that came with it.Everyone was so helpful.Thank you
27 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Mariamgelly! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Réponse de Santander Consumer USA
Hello Rebecca! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Automated system is garbage website has…
Automated system is garbage website has the same process so it’s the same garbage
8 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Ricardo! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
For 2 days The site is down and I can't…
If your EVEN considering Santander DON'T !!! What a mess for a company !! Thinking about a Class A Suit .... Been on Social Media Trying to get enough Signed up for this !!! Contact me if you have the many issues that so many are having with this Company. First off they need ACTUAL CUSTOMER SERVICE instead of call centers full of people that can't understand you NOR you understand them !! WORSE COMPANY OUT HERE !!!!!For 2 days The site is down and I can't access my account.Calling in all I get are call center employee's that I struggle to understand because their English is not well !! I have been told The site is Glitching then told its updating then told its maintenace going on !!! 2 days of this And No One can help !! Rediculous to say the least !!!!
5 mai 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Marsha! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
The information on the interest rate
The information on the interest rate , length of notes , didn’t explain why note so high and my credit score. Just had me signing without explaining the contract
26 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello John! Thanks for taking the time to provide your feedback, and we hate that you feel this way. Please be advised that Santander establishes a contract rate based on factors including the down payment, vehicle value, the applicant’s credit worthiness and credit rating. We provide contract terms for the applicant which they can either accept or reject at the time of the application approval. Anytime you feel a payment isn't affordable, or an APR is too high you have the option to reject the offer, or you can try and negotiate the cost of the vehicle with the dealership. We hope this information helps. If you have additional questions or concerns, please don't hesitate to give us a call at (888) 222-4227. This line is available Monday through Friday 7:00 AM to 9:00 PM, Saturday 7:00 AM to 5:00 PM Central Standard Time and closed Sunday. Have a great day!
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