Santander was very helpful and gave us a great rate. 2.99%. The dealership made an error on our loan that didn't get caught until 16 months into the loan. Santander was great about working with us to... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Your account establishing system is not working. I have it recover my username, it tells me, I enter my username to recover my password, and it says the username is not valid. THE EXACT SAME USERNAM... Voir plus
L'entreprise a répondu
I appreciate the ability to secure the loan quickly and easily. But the dealer told me if I paid off the loan in full within the first month there would be no interest charged. First I was not permi... Voir plus
L'entreprise a répondu
Not at all impressed. To opt out of information sharing, I was instructed to go to my account online. When I did, all that was available was the privacy policy itself. There was no option to opt out.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Coordonnées de contact
P.O. Box 961245, 76161, Fort Worth, Etats-Unis
- (888) 222-4227
- www.santanderconsumerusa.com
2,3
Bas
296 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible navigation
Terrible navigation, no way to set up autopay, difficult to login
11 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Jeff! Thank you so much for taking the time to provide your feedback. If you are trying to setup auto pay, please click here https://santanderconsumerusa.com/support#/articles/how-do-i-set-up-recurring-payments----f8f5c30c-c21b-42f0-afc3-4f95712f8776 for step by step on how to set up recurring payments. We hope this helps! If you are still unable to setup auto pay Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I like it good race good Bank I thing …
I like it good race good Bank I thing I am going to work it aut , Thank you
10 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Efficient and helpful
9 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello William! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Been on the phone for 8 minutes trying…
Been on the phone for 8 minutes trying to figure out how to pay my bill.
9 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Mark Antony! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Réponse de Santander Consumer USA
Hello Arnold! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Customer service is very professional…
Customer service is very professional and understanding. They always find a way to help in every possible way.
7 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Wendy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Réponse de Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Did not set account all the way up
2 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Wanza! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
It was great to pay online
It was great to pay online, until I could not log back in. I still can't log in with the password.
27 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Carmelita! Thank you so much for taking the time to provide your feedback and we appreciate your business. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Great phone help to register online loan account & autopay
I wanted to set up autopay for my car loan before receiving loan information by mail. Representative #518993 sent me the information that I needed by email and gave me a thorough description of the information being sent. Using the emailed information I was able to successfully access my account and set up monthly autopayment. Thanks for the help!
1 avril 2026
Avis spontané
Réponse de Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Tried to set up our account
Tried to set up our account - user name and password with security questions. When I asked for the text code to get in to arrange payments, your system would not allow entry despite sending the same code at least 3 times. (that doesn't sound safe to me).
31 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Jan! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Was very helpful
Was very helpful and understanding of situation an helpful in trying to resolve it
31 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Arthur! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Had to go to the dealership to get help…
Had to go to the dealership to get help trying to log it and has terrible connection had to keep calling back and on hold
30 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Kevin! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
No Title Received for My Lease Buyout
I bought my car at the end of a lease. It's 5 months and Santander has failed to provide a title that allows me to sell the SUV. I have written dozens of emails, sent certified letters, and spoke to several reps. Each rep has no idea of the account history and will not transfer the call to a supervisor. I will never lease another product that involves this company. They are totally disinterested in assisting customers. UPDATE: Santander responded publicly, but the "help" was a phone number that routed me to a dial tree with no path to a live representative. I was unable to reach a person, or obtain a case number, title-resolution contact, or ship date. The title remains unresolved after 5+ months. What is needed now is a direct phone number to a live title-resolution representative who has authority to reissue the title and complete the assignment to my company New World Marine, Inc., along with a case number and confirmed ship date. UPDATE 2: As there is still no response from Santander, I filed a complaint with the Consumer Financial Protection Agency (CFPB), the lead US government's agency that protects consumers in the financial marketplace.
25 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Peter! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
It was easy to create my account and…
It was easy to create my account and the extra security measures taken left me feeling confidant that my information is secure.
25 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Jacqueline! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Locked my account on first try
23 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Jimmy! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Loan at 16.78% interest, what a ripoff
I bought a 2020 Honda with a Santander US loan at 16.78% interest. I am using my Social Security money to pay off the loan, and this is where Santander earns a one-star review. I can only make payments toward the principal on the 22nd, when my regular $650 payment is deducted from my bank account because Santander charges daily interest. Despite this being my second loan with them and having paid off the first, they still charge me almost 17% interest with a 700 credit score. So, stay away from this bank; they don’t help you at all. It’s all about how they can rip you off. I am a senior Hispanic woman using my retirement money to pay off a shark loan from Santander
21 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Veronica! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Please keep in mind that the type of loans that we offer are simple interest which could be very beneficial depending on how payments are being made throughout the life of the loan. Please click here https://santanderconsumerusa.com/learning-center to check out our "How Simple Interest Contracts Work" video in our Video Gallery. We hope this helps at understanding simple interest. If you still have questions or concerns and would like to speak with a specialist Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
It was very easy to create an account…
It was very easy to create an account to pay for our car loan. Thank you!
21 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Manuel! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
customer service
The first customer service agent has very broken English and was no help. The 2nd agent also spoke broken English, told me to change my password and the problem would be fixed. Not so. Now I've been locked out of my account. I put in my information to receive a text code. The phone # is not mine & I couldn't change it. When I clicked update, it said my security ? answers were wrong. So now I'm locked out. I asked for the code to be text to my phone #(817-727-7007) but the phone # showing was my daughter's which is not on my Santander account AT ALL. I'm wondering if my security ? have her answers from years ago which says my answers are wrong. Trying to get "customer service" from Santander is a nightmare.
18 mars 2026
Avis spontané
Réponse de Santander Consumer USA
Hello Claire! Hello! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Réponse de Santander Consumer USA
¡Hola Jose! Muchas gracias por tomarte el tiempo para darnos tu opinión y apreciamos tu negocio. Si tienes alguna pregunta o inquietud, por favor no dudes en llamarnos al 888.222.4227. ¡Que tengas un gran día!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.