Santander was very helpful and gave us a great rate. 2.99%. The dealership made an error on our loan that didn't get caught until 16 months into the loan. Santander was great about working with us to... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Your account establishing system is not working. I have it recover my username, it tells me, I enter my username to recover my password, and it says the username is not valid. THE EXACT SAME USERNAM... Voir plus
L'entreprise a répondu
I appreciate the ability to secure the loan quickly and easily. But the dealer told me if I paid off the loan in full within the first month there would be no interest charged. First I was not permi... Voir plus
L'entreprise a répondu
Not at all impressed. To opt out of information sharing, I was instructed to go to my account online. When I did, all that was available was the privacy policy itself. There was no option to opt out.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Coordonnées de contact
P.O. Box 961245, 76161, Fort Worth, Etats-Unis
- (888) 222-4227
- www.santanderconsumerusa.com
2,3
Bas
296 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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signing into this website sucks balls
13 août 2025
Avis spontané
Réponse de Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I received all info and help with some of my issues
I really needed help with changing the date of my car payment she was more than just help she was able to change my due date to the date I needed I needed to know where to pay my bill gave me my acct #then I can pay close by and sending all info to my address thx
11 août 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Patricia! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I need to talk to a customer service…
I need to talk to a customer service representative about my account. I have not been able to thru your phone system. I am very concerned about my account an the inability to speak to a rep. Please call me at 512-809-1987
9 août 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Susan! Thank you so much for reaching out to provide your feedback and we'll be more than happy to have one of our specialists look into this for you. Your information has been sent over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Good site but 1 Pay Avenue Missing
The site is overall complete and simple/basic to set up. Great site, easy to navigate and most information readily available. A critique is, your methods of payment, you should supply the name/address /phone number for those of us who choose to use OUR own banks bill pay to make payments, other than that good site.
8 août 2025
Avis spontané
Réponse de Santander Consumer USA
Hello There! Thank you so much for taking the time to provide your feedback and we appreciate your business. For all payment options including addressed, please click here https://santanderconsumerusa.com/payments to visit our website. We hope this helps and if you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
They lied about everything the windshield was broke alignment they said they fix and now the spayer for windshield wipers is broke when they put new windshield in tires are bad…
They lied about everything they said the truck passed inspection that was a lie the windshield was brok
1 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Penny! Thanks for taking the time to provide your feedback and we hate to hear about your experience. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Réponse de Santander Consumer USA
Hello Ulber! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
If I could give you a ZERO I would
If I could give you a ZERO I would. I have called several times about an issue on YOUR end We paid on time, you cashed our check and didn't apply it to our account and now I get a card and to use it to pay the past due balance we'd have to pay a fee. THIS IS STUPID AND THIS IS THE LITERAL WORST CUSTOMER SERVICE I HAVE EVER EXPERENCED. I HATE YOUR COMPANY. I HATE ALL THE WORK I'VE HAD TO DO TO PROVE AFTER MORE THAN THREE YEARS OF PAYMENTS THAT WE'RE DOING THE RIGHT THING. I put one date for my experience, but there were several others that I could complain about. You suck, I will never use your company again and I would NEVER recommend you to anyone, in fact I will work hard to make sure everyone knows how awful your call center is. Get some competent people who know how to do their job.
29 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we hate that you feel that way. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
This is our second Outlander
This is our second Outlander, and our second time going through Santander Consumer USA. Both times our experiences have been incredible, I cannot recommend Mitsubishi products, or their financing, enough!
16 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Elizabeth! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Your site is not user friendly
Your site is not user friendly. Having attempted to initiate my account, I was immediately locked out due to “incorrect” credentials after three attempts using the information I had just provided.
3 août 2025
Avis spontané
Réponse de Santander Consumer USA
Hello David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Santander Consumer USA are the worst of…
Santander Consumer USA are the worst of the worst. They take the payment anytime they want; they wait until weeks are gone by then take money. It's usually a dollar or fifty cents short and then your charged with insufficient funds to your account. I tried to make a payment, they said my account was closed and called back, spoke with another agent and Luis too the payment, said I need to add two zeros in front of the account number.
30 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Elizabeth! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
The online payment system is terribly flawed
I tried to set up an account to make payment for a new car i purchased. The system will not allow me to create a pin number for such an account, thus not allowing me to make a payment for this new car. I called my local Santander branch in Neptune, NJ and they cannot help me either. I'm going to wind up losing this car because I don't know how to make a payment. I'm so done with this!!!!
28 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. If you are still having issues, please give our customer service team a call at 877-768-2265 8:00 a.m. – 8:00 p.m., Monday - Saturday ET. Hope this helps and have a great day!
Réponse de Santander Consumer USA
Hello Ana! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns regarding a Santander auto loan, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Réponse de Santander Consumer USA
Hello Judy! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Lots of emails.
Lots of emails.
Nothing that I can have those and bring up a browser on my banking PC to go login and create an account, etc. How hard is it to give a URL or other directions? Even if with some unique code embedded?
1 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Pass code problem
It would not take the pass code you sent me so I could not set up my account. It locked me out.
Called and got excellent help. Thank you.
18 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Becky! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I do not have a Jeep Patriot
20 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Rebecca! Thank you so much for taking the time to provide your feedback. If there is something we can look into or help you with Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Well it says I have a Dodge Ram…
Well it says I have a Dodge Ram something or rather and I am a 70 yr old with a Tesla
16 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Karen! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I have already set up automatic payment…
I have already set up automatic payment with you in a very efficient, impressive way. So, I thought I was done with all this. Why am I getting emails asking me to do it again? Please check your system before asking again ...
So, this review was questioned, for more clarity. I tried to provide that, but I was confused by the Trustpilot response system. Thus, I called Santander to stop any more emails that request me to set up automatic payment. I have already completed that process.
11 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Perry! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into to this. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Can’t get my online banking account and…
Can’t get my online banking account and can’t reach an operator
7 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Scarlett! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialists for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
I had previously set up my account when…
I had previously set up my account when I completed the transaction with Tesla. So your email requesting the same was a duplication of efforts and not necessary.
My biggest complaint however is the picture that was included in the email request. I found it to be offensive. I live in the United Sates and am an american citizen.
8 juillet 2025
Avis spontané
Réponse de Santander Consumer USA
Hello Nancy! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialists for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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