I had not heard about SCS and we had just visited the DFS furniture store next door. Immediately we walked into the SCS store at Beckton, we were greeted with a clean, wonderfully smelling atmosphere/showroom. When we tested their furniture, they are actually very well made and very comfortable. The prices were not so expensive for the quality I was seeing. It was difficult to decide on a sofa. As soon as we walked in, Yasser welcomed us to warmly and even gave us a free measuring tape - very handy for all the measuring we had to do to pick the right sofa for our living room. Yasser was patient and responded to all our questions. It was definitely a personalised service as he was always near by checking if we had any questions or problems. Yasser was professional all through. We actually visited the store 3 times before making a decision and each time, YASSER welcomed us warmly and assured us no rush to make a decision. I would also like to thank the entire staff at the SCS store at Beckton, they were all welcoming and nice. I don’t remember the supervisor’s name but he was very friendly and polite. We were told the company has been rebranded and all the furniture at the showroom are new designs which we are happy about. Thank you Yasser for helping us make a decision on our sofa. Thank you also for all the hot drinks and water you kindly offered us!! We look forward to receiving our furniture in 6-8 weeks. Thank you from Dapo and family.

My husband and I visited the ScS store in Beckton on Tuesday where we were met with a lovely welcome from Sam. He was so attentive throughout our visit answering our questions, giving us information and he also gave us a very useful measuring tape. We had a good idea what we were looking for and were able to look around at our leisure with Sam available with his expert knowledge as required. We left having ordered a lovely sofa being made specially for us, thank you Sam at Beckton.

Yasser and Dardan were amazing and really helpful. They didn’t rush me, and gave me ample space and time. Definitely recommend.

Me and my family went to look after the new sofa. The staff was very patient during our deceitful period. Narender spends all that time with us answering questions. Thank you, Narender. Dominik with family.

I went into SCS in Beckton having just had a very poor and uninspiring experience at DFS next door but was ready to buy a couch there. I walked into ScS and never looked back. The store is amazing, calm, lovely music, it even smells nice, and very stylish Italian furniture. ScS has really upped its game. And Sam who helped me buy a couch there could not have been more pleasant and helpful - a truly lovely man. DFS better watch out, I bought a couch at ScS which was more expensive than DFS, and I would recommend you go to ScS in Beckton for the customer service and products.

Gentleman called Yasser @Beckton SCS store was very professional in his mannerism and helped my elderly mother to purchase the right product she needed for her needs. For that I thank you and keep that level of customer service ongoing

I spoke to SCS staff multiple times via telephone and each staff member failed to tell me as the delivery address had changed my sofa delivery date had been cancelled. Instead I was constantly told I’ll get an appointment slot the evening before. After hearing nothing on the day of expected delivery I was then told there was no delivery date. It’s been a terrible experience and now I have to wait another month before delivery. The worse part is the SCS store local to me is constantly being refurbished so it’s impossible to even speak to a member of staff face to face.

Recently purchased a sofa chair and a foot stool from SCS Becton, excellent service from Mohammed, was very helpful, I would totally recommend their products and services.

Beautiful Sofa set but experienced unprofessional service.

**Updated Version**

I ordered my new corner sofa set and foot stool in December 2023. It was delivered in March 2024 but the foot stool was in the wrong colour. It was meant to be re-ordered in the right colour and be delivered in late June/early July 2024 but this was not done. After placing a formal compliant I managed to finally get a new foot stool delivered this week in the right colour matching the sofa set.

My experience with SCS has not been too great because of the disappointment experienced with the foot stool error. Nevertheless I am really happy with the sofa set; its beautiful and in the perfect colour. I would have given the review a 5* if it wasn't for the mix up.

The gentleman Mr Narender who helped me to make the purchase and he has a lot of patience !!!!

Amazing service from Yasser at the Beckton branch that assisted us within the first 5mins and managed to sell us a whole set of sofas! Lovely brother!

Great welcoming service, good value of money and great quality.

Ordered sofas and flooring worth £3,000 in November 2023.
We are now in July 2024 and I am still having issues, I have been promised call backs, and to be kept updated, and I’m still waiting.
Have just asked for a surveyor to visit because the flooring in the hallway now has a gap, and have been told they don’t do flooring anymore. SCS you have won. I give up.

The staff were friendly and assertive, the shop had a warming atmosphere.

There was a wide range of sofas to choose from.

The prices visible and displayed clearly.

Everything about this outfit is wrong. They say one thing and do the opposite thing.
Bought a display sofa, I was promised it would be moved to the back of the shop. I visited the store in Beckton and guess what? It's still on display and not covered up as promised.
This is terrible customer service and they don't do what they say they are going to do.
Second failure within weeks of each other.

Delivery guys were very efficient

Good customer service