The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... Voir plus
Établissement
Changer d'établissement5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... Voir plus
The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... Voir plus
L'entreprise a répondu
Great experience from start to finish. Went in to the store sales person wasn't pressuring or anything showed us various options that we liked . Chose our sofa quick hassle free sale . Sofa arrived ye... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Hull
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, Royaume-Uni
- 0191 731 3300
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de poltronesofà - Hull
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us.
We have tried to call you today to see if there's we could have done differently to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Professional …
From walking into store our experience was 100% from the nice smell throughout, The sales team were very professional very knowledgeable not pushy not over bearing , helped with our choice of settee n chair wonderful experience
19 juin 2026
Sales lady was very nice and gave us…
Sales lady was very nice and gave us time to make our own decision. She did not put any pressure on us.
11 juin 2026
Réponse de poltronesofà - Hull
Ciao Andrew,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
I have tried to call you today, just to ask if there’s anything we could have done differently to make it a 5-star experience, if so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery drivers were very…
The delivery drivers were very professional and came on time as expected
10 juin 2026
Very good on time kept in touch with…
Very good on time kept in touch with me then Very quick nice to talk to and very tidy
10 juin 2026
lady in the shop was very polite and…
lady in the shop was very polite and helpfull and the delivery drivers was very friendly and assisting
5 juin 2026
When the furniture arrived (suite)…
When the furniture arrived (suite) they quickly put it together very professional and polite stress free experience
6 mai 2026
Réponse de poltronesofà - Hull
Good Afternoon,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Helpful staff good quality furniture…
Helpful staff good quality furniture looks good in our home....
2 juin 2026
Made to feel welcome but not under…
Made to feel welcome but not under pressure from Debbie, pointed us in right direction in the shop for what we wanted , Debbie looked after us with plenty of options and no pressure , ended up coming away very satisfied
30 mai 2026
very informative keep you up to date on…
very informative keep you up to date on all the delivery then the delivery team work very fast and clean well done to you all
28 mai 2026
Appalling quality of sofa/suite
Appalling quality of sofa/suite - received 3 days ago sat on it for 2 evenings and it looks like a 10 year old suite - baggy, sinking on one side. Labels still intact as I would like to return it.
29 mai 2026
Réponse de poltronesofà - Hull
Ciao Mr Mann,
I hope you are well and thank you for your review.
I am very sorry for the concerns that you have with your furniture following your recent delivery.
I can see from your order that we have now raised a service and passed on the details to Emmiera so that this can be looked into.
An email has been sent over to you a little earlier this morning, from Emmiera, with a link to their booking system. This will allow you to arrange a suitable date for a technician to attend.
Again I am sorry that you have these concerns and for any upset caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Debbie was very helpful in helping us…
Debbie was very helpful in helping us choose our sofa
30 mai 2026
Friendly sales staff managed to sell me…
Friendly sales staff managed to sell me a chair I didn't know I wanted
27 mai 2026
Réponse de poltronesofà - Hull
Ciao Anthony,
I hope you are well and thank you for taking the time to leave us your review.
Its great to see that you found the team in store to be friendly on your visit and that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Lynsey - Poltronesofa at ScS
Social Media Team
Very respectable…
Both delivery men were very respectable and efficient. The main gent kept up a pleasant conversation of general things etc.
27 mai 2026
The sales assistant was warm and helpful
The sales assistant was warm and genuine. Not at all pushy, but very helpful.
27 mai 2026
Excellent service, with a smile
What was not to like, the greeting from all the staff as we arrived was very welcoming, a big smile and the offer of any assistance we needed, if we required it, no pushy sale banter, which was very welcome.
When we did need advice on a sofa, Sue the sale assistant was brilliant in every aspect of the sofa we was interested in, she helped put our minds at rest with the questions we had.
All in all a very pleasant experience.
22 mai 2026
From start to finish we were very happy…
From start to finish we were very happy with the service, the people in the store and the delivery lads were first class and I would definitely recommend this company. I have had a suite from this company before and my daughter still has it .
22 mai 2026
From entering the store ,there was a…
From entering the store ,there was a warm welcome from a lady called Debbie ,who explained how things worked in store. Upon choosing the perfect sofa we were shown how it would look with different colours I had in mind . There were different styles of sofas .
22 mai 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.