poltronesofà - West Thurrock Avis 

2 247
TrustScore 4.5 sur 5

4,6

Lakeside Retail Park, West Thurrock Way, RM20 1WN West Thurrock, Essex,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Recently purchased a sofa here and had a very easy experience. Spoke with a helpful gentleman by the name of Ukeme, who answered all of the questions we threw his way but also gave us enough space to... Voir plus

Noté 4 sur 5 étoiles

All very good but astonishing that poltronesofa don’t provide fabric samples either in store or on line. I don’t even mind paying for one. Its difficult to match other furnishings without a sample We... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The sales people on the floor were very helpful and efficient . However when spending vast amounts on furniture l found it inexplicable that you are not able to provide a small of the fabric selected... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have recently purchased a sofa and 2 chairs from the lakeside store. The staff are all polite and helpful. The choice and price of sofas was very competitive and the quality is good. Zee did a... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - West Thurrock

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Lakeside Retail Park, West Thurrock Way, RM20 1WN, West Thurrock, Essex,, Royaume-Uni

  • 01708 685560

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,6

Tous les avis

(2 247)

17 463 avis reçus au cours des 12 derniers mois

Écrire un avis
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Noté 4 sur 5 étoiles

All good

All good . But no elite care kits were sent with the new furniture .

24 juillet 2026
Logo de poltronesofà - West Thurrock

Réponse de poltronesofà - West Thurrock

Good Afternoon

Thank you for leaving us a 4* review

I am sorry that your care kit was not received at time of delivery

I have checked your account and can see that an email has been forwarded to the Distribution Centre for your area in order to chase this for you

If you require any further assistance please do not hesitate to contact us on 0191 731 3300

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Noté 5 sur 5 étoiles

Great service

Buying the sofas was quite straight forward. The worker was very helpful and gave us a lot of information and made sure he was always doing the right thing and we were happy with the purchase.

16 juillet 2026
Noté 5 sur 5 étoiles

Fantastic

Was able to create my perfect sofa in the most gorgeous fabric I've ever seen. Delivery was a week earlier than expected and easy to track throughout, drivers communicated regularly and the entire experience was seamless.

18 juillet 2026
Noté 5 sur 5 étoiles

I had a really great experience there

I had a really great experience there. A special mention to Mr Ukeme who took the time to give me all information on the bed sofa I was looking for and also answering to every question that I have. Highly recommend this shop. And the staff are very kind and welcoming

17 juillet 2026
Noté 5 sur 5 étoiles

Will definitely recommend!

Received an email and text the night before delivery with a 5 hour time slot. Received another email before 7am on day of delivery with a link to track the drivers and with a closer time slot and a phone call when they were on their way. Perfect handoff and we’re only in my home for 15 minutes building my new sofa.

16 juillet 2026
Noté 5 sur 5 étoiles

Went the lakeside store..was served by…

Went the lakeside store..was served by Zee..he was the most helpful..polite..patient salesperson..we were offered a cup of tea and bottled water..which was much appreciated..I choice of sofa's was exceptional..hence to say we get our new sofa October.

14 juillet 2026
Noté 5 sur 5 étoiles

Comfy and worth the wait

Delivery was an hour earlier which was great the young man was a wiz at setting up the sofas and situation them where wanted them he also tested all recliners to make sure they were working OK.
The sofas themselves are comfy but hard to get use to for my hubby who can't sit sill feet up feet down sit in slouch etc haha all in all we are happy and I find them very comfy as I have issues with my vack so these are perfect for me it was were waiting three months for them to be delivered

14 juillet 2026
Noté 5 sur 5 étoiles

Excellent service we had been to dfs…

Excellent service we had been to dfs prior to our visit and the sales staff were disinterested. Here we they were very helpful, not pushy just as service should be. Ukeme the main salesman was first class.

14 juillet 2026
Noté 4 sur 5 étoiles
Logo de poltronesofà - West Thurrock

Réponse de poltronesofà - West Thurrock

Good Afternoon Eva,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience with us on your recent visit to store.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Delivery was bang on-time as per their…

Delivery was bang on-time as per their txt messages. 2 very helpful operators who quickly assembled our furniture and positioned it exactly as we required.

5 star service. Will definitely use again and happily recommend to all.

5 juillet 2026
Noté 5 sur 5 étoiles

Happy customer

Went into the showroom to see if what we liked online measured up - it did and there was no pressure at all from the sales team to make an instant decision. Delivery time frame was explained and furniture was actually ready for delivery a week before the expected date. This worked well for us and the delivery team were great too - kept us updated on arrival time. Spot on service all round.

30 juin 2026

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