Went into the showroom to see if what we liked online measured up - it did and there was no pressure at all from the sales team to make an instant decision. Delivery time frame was explained and furniture was actually ready for delivery a week before the expected date. This worked well for us and the delivery team were great too - kept us updated on arrival time. Spot on service all round.

Very positive experience, very friendly staff, helpful and knowledgeable on the subject

The sales man was wonderful and the delivery guys were good too.

The sofa is absolutely beautiful and incredibly comfortable. I love it! The delivery was smooth and efficient, and the two gentlemen who delivered it were professional, friendly, and helpful. Overall, a great experience from start to finish.

Overall we had a very good experience from ordering in store to being advised of delivery date. The team delivering and installing suite were excellent. The only downside was the tracking system which advised delivery between 2.50 and 3.20 and didn’t refresh. At 5.00 I rang for an update which wasn’t forthcoming other than to say delivery was still scheduled. It arrived at 7.30. Very pleased with suite, poor communication was disappointing.

Very good worker 🥰 .

The sales people on the floor were very helpful and efficient .
However when spending vast amounts on furniture l found it inexplicable that you are not able to provide a small of the fabric selected. I have had to revisit the store several times with my own mood boards to ensure colour pallet selection for other items is working. You should once order is placed be able to supply a small swatch of fabric, even if charged and sent from HO. This is a huge non decision maker when purchasing .

Delivery on time
Getting old one out
Taking them apart for delivery very good

The helpful and easy the men came and did there job
in a 35 degre heat.
All other mentioned peoples as well.

Staff in store were very knowledgeable
Delivery staff were friendly courteous and efficient

Communication was good concerning the time of delivery. The delivery men were prompt and efficient.
They were polite and ensured that the packaging was cleared away and removed.

The sofas are being shipped to Uganda so we are excited to receive them.

The experience so far has been so good, delivery at the shippers was ahead of time, and we were kept informed all the time.

Cliff Dixon at the show room in west thurrock is a great rep for Paltronasofas. He is so knowledgeable about the leather product, explains in detail and very humorous! He helped us make a good choice.

I will recommend your store when people admire my set when it’s finally at home
In Uganda.

The shop assistant was really great and the delivery crew where amazing

Very happy with sofas and with delivery

Very professional

The guy in the show room was very helpful & knowledgeable .
We was kept up to date with when our sofa was being delivered. The guys put our sofa together & left no mess very friendly . Would definitely recommend.

My experience from purchase to delivery was satisfactory. Staff were friendly, respectful and communicated throughout. The sofa was set up quickly and my input was requested.

I have had these sofas for just over a year now.

Sofas in total cost over £4500.00

I have had issues with it from day 1!

Damage with delivery
faulty electronics
Collapsed sofa seats

If you purchase warranty/insurance for 10 years. SCS and there insurer now refuse to ad hear to statuary rights of consumers and refuse to fix anything after SCS manufacturer warranty when I have been making complaints and emails never picked up by customer service.

Aftercare is horrible.

Terrible experience and miss sold a product and now left with broken sofas with poor quality control when it left there factories and having paid significant amount of money for these now they do not acknowledge emails for partial refunds or fix it.

Rather they have me pay £75.00 as a none refundable excess for issues that started within the first 12 months.

Ridiculous avoid!

Welcomed on walking in by the salesman, and did a very good job in understanding our requirements and never once tried to lead us his way, I don't have his name but I would recommend him. We have now purchased our 3 seater sofa and look forward to a satisfactory completion in the next coming weeks for a delivery.

I bought a TV bed, a mattress, 3 pillows and a cover sheet. The service I received from Gareth was excellent.