We were looking for a small power recliner sofa and the York store had a wide range available at various prices depending on the material chosen. The fabric options and design configurations were explained and then we were able to look around without interruption. Robert was very helpful and patient, clearly explaining terms and delivery arrangements etc. We were satisfied with the price, my only disappointment is that delivery will be about 12 weeks, or maybe up to 16 weeks - I realise this is due to the manufacturing process. Overall we had a very positive experience so far - hope delivery and product quality lives up to the promises.

Had to wait quite a while for delivery but the delivery men were excellent. Very friendly and efficient

No pushy sales person we were given time to consider our purchase. The information given to us was clear and concise and helped us make our final decision.

Very helpful and made us feel so comfortable very happy

Good display of settees and not hassled when walking around your store.

Good delivery staff very helpful. Not happy with shop staff

Good range. Pleasant assistant. Proposed delivery charge too too expensive.

Delivered in good time and efficiently carried in and installed.

Two guys were very good. Sofa was assembled very quickly
The only criticism is they did not put overshoes on and we have just got a new carpet- so didn’t appreciate their big boots on the new carpet- I know it was a dry day but they still been on dirty paths/ roads outside
Overall a great experience

Good selection to choose from at York and staff very helpful in store, telephone service poor, you cannot get through!
Delivery cost should be shown with price of goods as it’s pricey. Delivery experience very good on the day, efficient and telephoned prior to delivering, which was helpful as the tracking was showing much later times

every single member of staff i dealt with was amazing, super helpful and so polite. We ordered from the York branch and Rob was super knowledgable about what the company was selling. We ended up coming back and puchasing from another gentleman a couple days later, he was great at explaining the fiance options. the prodtuction was only a month, crazy fast for a custom sofa, and despite admittedly picking a sofa maybe a lil too big for our house, the two deliervy guys got it in without complaint, they were amazing. overall, just 10/10, everything was smooth and everyone knew exactly what they were doing

You are welcomed as you walk in and the staff are very helpful in whatever you require. Highley recommend

Sofa is very comfortable and well made, delivery guys were friendly and quick to put sofa together.

Great product and service in store and delivery.

Very helpful and not pushy

From walking in the door, no-one jumped straight on to you (unlike some other shops close by). Instead we were left to wander around and being greeted warmly. Wayne, quietly explained, whilst we were looking around, what the different labels meant on the different sofas so that we knew that certain sofas were available in different materials, colours or different sizes. When we found a sofa we were interested in, Wayne asked if we wanted to go through options to what was available. He was never pushy and explained everything very clearly, whilst having a sense of humour too. We concluded our purchase without fuss. I was very happy with the whole buying and browsing process. Can’t wait to receive my purchases now.

Made very easy by the sales team and great knowledge of the products.

We visited the store at Clifton Moor York. Our first point of contact was Lee who explained how the store worked and left us to browse knowing we could ask him for help with anything we needed. We'd visited all the sofa shops at Clifton but found the quality and choices at Poltrone to be far superior. After browsing and asking Lee lots of questions (he was absolutely brilliant by the way). He expertly guided us through the options before we purchased our new sofa and chair. What a truly pleasant experience made even better by an outstanding sales representative.