Fantastic customer service from Sealskinz! I contacted Sealskinz about getting a replacement charger for my Upwell gloves, only to discover that the charger had been discontinued (they're an ol... Voir plus
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Products are amazing, had slight deflection with one emailed help desk had a response immediately. Waited seconds for a reply not days like most companies. This one is spot on thank you so much for s... Voir plus
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I do love this company and the products they make. They are top notch. I recently had to contact customer services and they were outstanding at resolving my query. Kept me as a customer for lots o... Voir plus
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As always, the customer service at sealskinz is second to none. Excellent quality products with first class customer support. Not only prompt in all matters, but also taking time and effort to help in... Voir plus
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À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- aussi dans
- Boutique d'accessoires de mode
- Magasin d'équipements sportifs d'extérieur
Écrit par l'entreprise
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Coordonnées de contact
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Royaume-Uni
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Excellent
610 avis
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A répondu à 100 % de ses avis négatifs
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Great customer service
I have not received the items yet but I was super pleased with their AI customer service responses. It was very clever and concise. I also had the opportunity to elevate my query to an agent for which I received a very swift reply.
9 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Hello Thant,
Thank you for your 5-star review!
We appreciate your positive feedback regarding the responsiveness of our AI and human agent assistance.
If we can help with anything else, please do not hesitate to reach out again.
Sophie @ Sealskinz
My problem was very straightforward
My problem was very straightforward - I had ordered the wrong size and wanted to exchange for the right size. This was done quickly & easily using a chat bot.
3 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Hi ESF,
Thanks for the review!
We love hearing that our AI agent was useful in helping you with a return for exchange.
Thanks again,
Krystal @ Sealskinz
Customer satisfaction …
Easy to use website with concise product descriptions and transparent pricing and discounts. Easy to try at home and then make returns. any issues are handled promptly by the efficient and friendly team. Easy to buy with confidence.
9 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Thank you for your 5-star review.
We sincerely appreciate you taking the time to share your experience with the website, returns, and our customer service team.
If we can be of any assistance in future, please do not hesitate to get in touch.
Kind regards,
Krystal @ Sealskinz
Réponse de SEALSKINZ
Hello Gordon,
Thank you for your 5-star review!
We're happy to hear our support was fast, clear, and courteous.
Many thanks again for the review,
Krystal @ Sealskinz
Emily with Sealskinz was beyond helpful…
Emily with Sealskinz was beyond helpful and patient with me . I appreciate the great customer service and love how this company backs their product!
Highly recommend
9 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Hello Mike,
Thank you for taking the time to write a review.
We are thrilled to hear that Emily was beyond helpful and provided great customer service worth recommending!
Please do not hesitate to reach out again if there is anything more we can assist with.
Kind regards,
Krystal @ Sealskinz
Extremely satisfied with customer service team
Quick responses and rectified issue. Extremely helpful and really appreciate it!
5 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Thank you for taking the time to leave a review, Ryan.
We are so pleased to hear our customer service was helpful and quick! Feedback like this really keeps us motivated to provide the best service possible.
Many thanks,
Krystal @ Sealskinz
Great Customer Service
I made an online enquiry which was answered almost straight away by an AI agent by email. I have bought my partner waterproof socks from this company before which he commented today how great they are so asked if they sold waterproof gaiters but unfortunately they don’t sell them and I was impressed how quickly they got back with an answer to my enquiry.
7 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Hello Sharon,
Thank you for the 5 star review!
We're happy to hear the waterproof socks have been a hit in your household and that our AI was able to answer your questions quickly. Your interest and feedback about the waterproof gaiters is certainly noted - we are always looking for ways to expand our catalogue!
Please do not hesitate to reach out again if you have any other questions.
Kind regards,
Krystal @ Sealskinz
Clear instructions on how to return…
Clear instructions on how to return goods and great comms on status on the returned goods
6 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Hi Calum,
Thank you for taking the time to leave a review regarding our returns process.
We have worked hard in the last few years to streamline returns as much as possible. We so appreciate your feedback letting us know we are on the right track!
Kind regards,
Sophie @ Sealskinz
Contacted Sealskins with an issue
Contacted Sealskins with an issue, it was all sorted very quickly and very professionally, well done team
5 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Hello Alan,
Thank you for your 5 star review!
We're happy to hear our Support Team was able to assist quickly and professionally.
We appreciate your business and hope you will continue to shop with Sealskinz in future.
Kind regards,
Krystal @ Sealskinz
Outstanding customer service and outstanding socks!
The service I received from the customer support team was outstanding. I had a notification that my parcel had been delivered, however, it was nowhere to be seen. I messaged Thursday evening and received a response initially from AI but within minutes from Krystal. I was so impressed! Krystal sent a photograph which clearly showed the parcel was not at my home and then when I replied to let her know this, that she would contact the courier the following morning to ask them to redeliver. Fortunately a neighbour reunited the parcel with me in the meantime but I just wanted to say how impressed I was with the contact from Sealskinz and the commitment to sorting this out for me.
The socks are a gift and having had them before, I know my husband will be delighted with a second pair. He would wear nothing else now. They are well worth every penny. Keep your feet bone dry. Thank you.
4 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Hi Sian,
Thank you for your amazing 5-star review!
We are so glad the combination of AI and human agents was useful in supporting you in finding your delivery.
We also love to hear that your husband is as obsessed with Sealskinz socks as we are!
We look forward to your continued support of Sealskinz.
Many thanks,
Sophie @ Sealskinz
Super fast customer service
Super fast customer service, whole process took about 20 minutes via email. Replacement item sent out to me without needing to return. Really appreciated this amazing service.
4 décembre 2025
Avis spontané
Réponse de SEALSKINZ
Hi Rosie,
Thank you for a lovely 5-star review!
We're so pleased we could assist you satisfactorily.
Kind regards,
Krystal @ Sealskinz
Surprised that result was AI generated
Surprised that result was AI generated. Given that I am on US west coast and it was Sunday, great customer service.
30 novembre 2025
Avis spontané
Réponse de SEALSKINZ
Hello David,
Thank you for your review.
It's wonderful to hear that our AI Agent was able to assist you during the busy peak season. We truly value your feedback.
Kind regards,
Sophie @ Sealskinz
Gissley Gloves refund & replacement….
After receiving gloves that were too tight, heavy, and rigid for my needs, I contacted the customer care team. They were incredibly helpful in guiding my decision, and their refund process was swift and seamless. Truly excellent service.
27 novembre 2025
Avis spontané
Réponse de SEALSKINZ
Thank you for your 5-star review.
We're so happy to hear the service was to your satisfaction!
Please do not hesitate to get in touch again if we can be of any further assistance.
Warm regards,
Krystal @ Sealskinz
The Team worked quickly to resolve my…great company, great customer service
The Team worked quickly to resolve my issue. I received an email within a few hours and follow ups to each of my questions quickly until I was completely satisfied.
Highly Recommend SealSkinz.
15 novembre 2025
Avis spontané
Réponse de SEALSKINZ
Hello Elizabeth,
Thank you for your 5-star review.
We're happy to hear our service team was able to assist you with all of your questions.
Thanks again for sharing your experience!
Kind regards,
Krystal @ Sealskinz
I ordered the wrong size by mistake
I ordered the wrong size by mistake. Krystal from the help desk cancelled my order and arranged a refund within minutes of me phoning. I was then able to order the correct size. Looking forward to getting my new gloves. I am sure they will be great like all my other sealskinz products.
28 novembre 2025
Avis spontané
Réponse de SEALSKINZ
Hello Christopher,
Thank you for your review.
It's wonderful to hear the service was to your satisfaction.
We hope the gloves become your next favourite Sealskinz!
Kind regards,
Sophie @ Sealskinz
I ordered some gloves for extremely…
I ordered some gloves for extremely cold weather. I used the measuring guidance, added a extra size for good measure, and they were too small. The process of returning the smaller gloves and receiving the larger ones (which are an excellent fit) was straightforward and simple.
28 novembre 2025
Avis spontané
Réponse de SEALSKINZ
Hi John,
Thank you for your review.
We are pleased to hear the returns process was straightforward and simple for you.
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
First time ordering
First time ordering. Checked socks but one had small loops of material near a join (where colour changed on sock). If I’d paid a fiver I wouldn’t have bothered complaining but these were expensive socks. AI resolution process was pretty good. It fully understood the issue and sorted it in super quick time
27 novembre 2025
Avis spontané
Réponse de SEALSKINZ
Thank you for taking the time to write a review regarding your recent Sealskinz experience.
We're very sorry that the socks arrived in less than perfect condition but we are glad that our AI Agent was able to assist you with the process for a resolution.
We hope you will still consider Sealskinz in the future!
Kind regards,
Krystal @ Sealskinz
One glove
The whole help team honestly could not have helped me more, and still offered to help me more. An exceptional team of lasses that have broke the back of their job title. Thank you all very much!
27 novembre 2025
Avis spontané
Réponse de SEALSKINZ
Hello Ash,
Thanks so much for the kind words. Your review has made our day!
All our best,
Krystal @ Sealskinz
Nelson the AI was fast and easy to deal…
Nelson the AI was fast and easy to deal with. Return was arranged in no time without any problems. Lovely gloves, well made but if you’re a watch wearer these gloves are not suitable due to battery position. Getting the glove on is tight and the strap couldn’t be pulled closed as it’s too short and I have skinny wrists.
25 novembre 2025
Avis spontané
Réponse de SEALSKINZ
Hi Anthony,
Thank you for your 5-star review!
We have been working hard to train our AI for peak season and we're so pleased it was useful when arranging a return.
Thank you again for your feedback,
Krystal @ Sealskinz
Réponse de SEALSKINZ
Hello Ellis,
Thank you for taking the time to write a review.
It's great to hear that you enjoy our products and helpful customer service team!
Many thanks,
Krystal @ Sealskinz
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