Sears Avis 

Compré un suero hyalub5 Serum, el producto que ES PIRATA, me llegó un mes y medio después de que realicé el pago, cuando se suponia que lo entregarian de 3 a 5 dias después de la compra.
Una lastima me dejé guiar por la marca SEARS pero ellos no lo venden subcontratan a terceros....

My Kenmore refrigerator, on warranty, broke down January 27, 2026. It needs to be replaced. Everyone I have spoken to has given me a different option. Since I needed a refrigerator, I had to purchase one. On Feb. 25, 2026, I received an email stating that sears didn’t have a replacement dryer. I have submitted 3 model numbers of possible replacement. On Mar 2, 2026, I’m waiting.

mala, compré unos anillos de compromiso de pareja de “plata”. y se despintaron no compren

If I could give them zero stars I would!!! Three or four service calls since before Christmas!!! They don’t knock, have yet to fix my refrigerator and give a window of 8am to 5pm!!! That’s some bullshit!!! Then you finally get something stating your technician is on the way, they never shows up and the time keeps changing to further out!!! Do you have any clue sears how to keep clients and customers??? Because you will never get another chance again to make any kind of repairs at my residence!!! Your service is a joke!!! Oh, and thanks for ruining Christmas and New years for me! It’s a little difficult to keep food in a fridge that won’t hold the proper temperature!!! I’m now in February and you have had your last chance! Don’t message me, email me or call me! Your technicians are pathetic and so is your service!!!

Compré un horno de microondas, nunca llegó, tuve que ir a la tienda física para que me informaran después de un montón de tiempo y dijeron que el horno de microondas que yo quiero, estaba cancelado debido a que no ya no lo tenían en existencia y que apenas ahora que fui, tenían la orden de devolución y que entre 1 y 7 días laborales me devolverían el dinero. El servicio al cliente no funciona por ningún medio, hay que ir directamente a la tienda y tampoco le informan a uno que no haya el producto y que van a devolver el dinero. El horno lo pedí desde el 27 de enero y apenas hoy 7 de febrero es que me entero que no lo tenían en existencia y tampoco me habían hecho la devolución del dinero. Sino lo tienen para que lo anuncian y sus medios electrónicos de atención al cliente no funcionan, pues sólo son chat botts y no le resuelven a uno nada. Pésimo servicio para no volverles a comprar. Quedaron de entregar entre el 30 de enero y el 2 de febrero.

Pésima la atención con paquetería no entregan ponen de pretexto que uno no está no quieren bajarse los carros los chavos y dicen que uno tiene la obligación de bajar por su paquete y cuando pones la queja por WhatsApp solo te dan el avión que es por su seguridad que no se tienen que bajar

Sears runs through third party scammers like FastMedia. They are terrible to work with. Rip people off big time and then charge a 15% restocking fee if you are brave enough to fight them for a return label. What a joke. What goes around comes around. SEARS??? What happen to your integrity?????

I had another app yesterday again no show went to eight numbers before I got a live person told they would write Harel up that's the technician name now told someone else will come out tues jan20th just to take three pictures to be upload before I get my replacement
I was a loyal customer paying for service every month I have been fighting with sears home service for three months where is sears loyalty if appliance can't be fix they would replace it but another money hungry company all talk pls don't do business with this company all talk no action very disappointed

This company’s warranty for home appliances is dissatisfying to say the least. Don’t waste your money like we did. We will Invest our money then go on Angie’s least when in need of repair or buy new. Sears warranty dept technicians’s most of them are incompetent as they are deceitful. Today a technician called my husband’s phone then hung-up before he could pick up the phone(he checked the call log) then the tech sent a text saying he’d missed us. Deceitful business practices! This would have been their second time coming to our house for the same issue. He never even showed up at our property. We have multiple cams, none picked him up. Mind you, my husband took a day off work for this. Also, you would not ever get a supervisor on the phone. Every issue is handled by a robo call or text. So, the person texting will tell you as they are trained to get rid of you as soon a one minute. I am filing a complaint with the CFPB as well. Because we’ve been paying them for almost 5 years. Do not get the warrant it’s a scam. Even after you more than pay for a replacement, they will never replace your appliance/s. They will make you wait for months while they scavenger hunt old parts. Do not deal with this company.

We’ve been having issues with our washer on multiple occasions over the last year or two, and when we needed someone to repair it, they would cancel the appointment the day of and reschedule time and time again. When my mom would call, she could only speak with AI! Somehow, she was able to find the number of a previous sears repairman, and he would tell her that he wasn’t even scheduled to fix the washer! When they finally came to “fix” the wash by replacing the bin, it started making super loud noises again (like it did before it was fixed) and shaking like crazy. Sounded like it was going to burst through the wall lol. It was particularly loud one day and opening it we saw the agitator had come off. The screw that was supposed to hold it in place was missing, so we think it came off or was never put back when they put the new bin (the big tub) in. And the agitator was new, only a year old! After weeks dealing with handwashing clothes, my parents ended up buying a cheap washer, NOT from sears! Hopefully that one holds up for a bit.

Buenas noches. Compré a través de plataforma 2 aguas termales de avene y una crema lipikar. Tardaron cerca de 1 mes en enviarlos. Fui a tienda física y me decían que ellos no se hacías responsables. Me comunique en 2 ocaciones tardando una hora para darme una respuesta parcial. Me enviaron 2 frascos dañados y después de cancelar la crema me la enviaron cuando quisieron a pesar de cancelar pedido. Me pidieron fotografías de frascos dañados y no se responsabilizaron. Nunca se regresó el dinero ni cambiaron los frascos dañados. Deberían de tener cuidado con las compañías distribuidoras. Venden productos apócrifos de mala calidad sin responsabilizarse. No aconsejo comprar en plataforma

No llegan los productos y los tiempos de espera son horribles, no hay forma de contactar con la tienda, no tienen una linea de atención al cliente visible, solo el whatsapp pero nunca responden, pésimo servicio

To be honest I wouldn’t give Sears Home Services any stars! They cancelled 3 appointments before even coming to my home. Finally someone came out and he “decided” what was wrong and ordered the part. Received the part within 2 days and it’s been 2 months waiting on someone to come back out to fix my Refrigerator. Today was the 5th appointment they cancelled on me so I called GE (18006262005). Everything was handled and I’ll have a BRAND NEW refrigerator delivered within 7 days! The man at GE said he couldn’t believe I’ve been going through this for 2 months with 5 appointments cancelled. Thank you GE for handling business today!!!

It has been since September and my microwave oven, under warranty, has not been fixed. I had numerous repairmen come and the fourth time I was informed that , since the parts are no longer available, it cannot be repaired. In the warranty it says that Sears would replace it. They haven’t kept their promise yet. I contacted them and was told I would get a check. NO CHECK YET!!! How much patience does a customer need to have? They did try to sell me additional insurance for other appliances, I declined, just want the microwave problem resolved. Why would I buy more insurance when they cannot even take care of the problem at hand?

El servicio en Atención a Clientes es lentisimo. Aun acudiendo entre semana el tiempo promedio es de 1 hora.
Los productos aún con descuentos siguen estando muy por arriba del coto en otros lugares.

No se entrega el producto ni tampoco existe forma posible de contactar a la tienda ni obtener respuesta a través de los medios que ellos mismos publican.
Desastroso

This is the second time this year that I have had claim/repair with Sears/Cinch Warranty Program. My dryer broke down in February of this year and now again in December, the same issue. Both times I scheduled an available appointment date (online as every company wants you to do nowadays), only to receive text messages stating the count down of the days until the day of the appointment. Today, I receive a text stating "unfortunately due to unexpected staffing changes in my neighborhood, they need to reschedule". I called very upset and spoke with a service rep, who stated it's better to schedule with an agent. Their system is not always correct as it adds available Saturday dates and technicians do not work on Saturdays. I suggested they add notes to state that information when scheduling. He agreed and said it is up to the higher ups. I've paid my deductible and now have to wait another two weeks for service, just like I did in February. This is ridiculous and customers should not be responsible for paying a deductible upfront for appointments that are not promised when scheduled. They have really, really, gone down!! It's sad!!

Compré un refrigerador en línea, me ponian fecha de entrega de 15 dias a 1 mes después de la compra, han pasado 3 meses y no me han entregado nada, nunca contestan ninhuna llamada, solo por whatsapp pero es un asistente virtual q no soluciona nada, fui a tienda y ahi me dicen q a ellos tmp les contestan de las compras en línea, quise cancelar para que me reembolsaron y es la misma historia, no me resuelve en nada porq supuestamente mi pedido fue enviado hace 1 mes, son u os estafadores!!!!

Había comprado en Sears, en línea. No me entregaron mi compra, y decían que sí. Yo les envié varios mensajes. Y por fin hoy me enviaron algo mejor que había comprado.

Yo compré un producto dermatólogico y me salió falso , lo cual está totalmente alarmante como es Sears confié plenamente en ellos pero en realidad que bueno que no alcancé a ponérmelo porque no me cuadró si no no sé qué le hubiera pasado a mi rostro realmente no lo recomiendo en lo absoluto es lo peor aparte eso es contra la salud no deberían de vender medicamentos falsos