Sears Avis 

Yo compré un producto dermatólogico y me salió falso , lo cual está totalmente alarmante como es Sears confié plenamente en ellos pero en realidad que bueno que no alcancé a ponérmelo porque no me cuadró si no no sé qué le hubiera pasado a mi rostro realmente no lo recomiendo en lo absoluto es lo peor aparte eso es contra la salud no deberían de vender medicamentos falsos

I will never use sears again paid 1500 to fix my washer and dryer only to have my dryer break again...the technician either lied about his arrival or his fixing of my appliance.. they never listen to you after you complained over and over again...it took 6 weeks for them to fix not fix my appliances now I am once again without a dryer...sears will not compensate me but only to keep charging me...they dont even deserve the one star

Good morning everyone. I would say this has to be the worst service ever of any professional business that I have a socialize with. I had to trick them to come out here to fix what they supposed to fix after I purchased the parts to fix my stove. And then once they come out here to fix it, I have to help the technician fix the stove. He was trying to leave really quick to get out of work and just make the money only stove is not fixed. Been trying to get in touch with someone since the day we noticed it wasn’t fixed. still no response. And we paid almost $1000 to fix a stove. We could’ve did better just buying a new one if we know it was gonna happen. I would never purchase anything from serious again. I would never ask them to come fix anything from them. The best thing for them to do they need to just quit. The AI system they have is terrible. I could keep going on and on, but it doesn’t make any sense. But never go to sears to do anything I mean anything thank you guys. Oh I forgot this one star is not even a one star for them. They deserve no stars.

Muy mal servicio, los números que dan no contestan y si uno paga y el banco tarda en pasar el pago están molestando a uno mañana, tarde y noche es una porquería sears

Ordered a part that was listed as in stock, email said 5 weeks to deliver. I canceled the order and a month later, still no refund. Filed a claim with my bank. Buyer beware, go elsewhere.

Compre una secadora de ropa LG, y como no quise adquirir la póliza de mantenimiento de la tienda ($3,000) me comentaron que la instalación no la harían ellos, sino LG, llevo varias semanas esperando a los técnicos para su instalación y solamente me dejan plantado a las varias citas que me han agendado. Yo compré el aparato en Sears por el servicio, de haber querido lidiar con LG, la compro directo en línea con ellos a un precio mucho mas bajo

The tech arrived on time and was extremely efficient! He was personable and professional! Class act and fixed the problem!!

Hollie at Sears is amazing - her enthusiasm, professionalism and reassuring communication is second to none. Highly recommended!!!

One month later I am still waiting to have my freezer repaired... we have had our appointments moved out many times -- I will never buy from Sears again. It was once a reliable company to buy appliances from. It was a waste of time and effort, Sears and its AI-generated service are the worst. There are no humans to speak to you. Their AI-generated texts are an absolute joke.

Mala calidad en los pantalones de marca philosophy

Compré dos pantalones de esa marca, el primer día que los use con cualquier roce, me refiero hasta del asiento del auto o maletín de mano se daña la tela. Es una total decepción de la calidad que ofrecen en esas tiendas. En verdad estoy muy molesta, no puede ser que una tienda con ese prestigio estén vendido la peor calidad de ropa, y que decir del precio, nada económico. La atención de las empleados pésimo. La tienda está ubicada en Gómez Palacio, Durango

Eh tenido mala experiencia con las personas que estan encargadas de cobrar, cuando llega el momento de pagar su actitud es de molestía por hacer esa parte de su trabajo, es molesto ir a pagar y que te atiendan de esa forma, es como pfff disculpa por venir a pagar mi mensualidad, eso me ha pasado mucho en el sears que está en bellas artes, atienden a la gente como si no les gustase atender ni en caja ni en ningun lugar, es pesimo ese sears, y es una lastima pues considero que es uno de los mas grandes

never buy there, it says part on stock, after you say you pay, order status updates to backorder and if you want to canceled they play tricks and it take for ever.

I would give a 0 if I could. The parts and service department is a joke. Someone needs to shut these people down, They sent a diagnostic tech out to diagnose my washing machine, said it was the suspension rods. NOT. They ordered from Amazon delivered to me. Amazon cost 29.99. They charged me 222.41. This should be against the law the markup they do, Not only that it was not what was wrong with the machine. These people are a joke and the most dishonest people I have ever met. DO NOT DO BUSINESS WITH SEARS. YOU CANNOT EVEN GET A LIVE PERSON ON LINE AND WHEN YOU DO THEY CAN'T HELP YOU OR THEY HANG UP ON YOU. DO NOT USE THIS COMPANY!!!!!!!

Sellers often just don't send any item once you've paid for it. This site is largely a place for scammers to make money.

Ordered a part. They sent the wrong one. Would not let me return it.

I scheduled a related service call. Time window 7 to 11 am. They did not show after assuring all day long via their AI communication service that they were coming.

Despite significant efforts, was unable to find a live person to talk to.

AI communication referred me all day to other 800 numbers, told me I could call for "escalation" of my issue. Each number only ended in a circular loop back to an AI system that could and did not help.

One star is too good a rating.

I recently purchased a small air compressor from Sears.com. Shipping was fast, and it was delivered to my house. It appeared to suffer some damage to the box but the compressor showed only a small scratch. When I proceeded to assemble the small parts included in the box I found the air filter canister was flattened on one side. I didn't want to return the whole compressor just get a replacement canister. Trying to accomplish this proved to be impossible. I tried numerous phone numbers as well as their website. This failed so I tried to initiate a return of the entire thing. I got "webpage no longer available". I can't recommend Sears.com to anyone as their customer service is non-existent.

repair man seem like he was on drugs, charges $150 looks at his phone with model # and saids no longer can get parts never look at the freezer kenmore its only 3 years old . then after 10 min wants to get paid. Sears is a scam

Unfortunately I can’t put a zero stars or I would leave it blank . Stars cane out to fix my seal on my washer as it had ripped . I was quoted nearly $600 but had it done as the washer I purchased was $1100 and the least expensive was about $600 without tax or installation , my warranty had just run out a week ago The guy who came out said it would take 2 to fix it as the dryer would need lifting off the washer to get to the front screws to replace the seal .Anyway day of service came , a guy turned up and said he was waiting for his partner to help, I went inside and a little after that His partner turned up . Within 1/2 hour there was Knock on the door and I went out , his partner was stood there the dryer hadn’t been touched he said he didn’t have to move the dryer from it and he managed to put in the seal . He turned it on briefly and it didn’t leak so they left . It was only later on that night my husband scoured me out and asked me why this big gap is in the side where the metal meets , wasn’t like that before , and also now my husband goes to switch it on and sometimes it won’t start , seems like the door catch isn’t working right as the way the seams show it’s not flush up causing a slight space . I did write a review on google and the owner said he was sorry and to call a number , I only saw it yesterday . But I called it and didn’t get no firrhef than Samantha some Ai service agent . Will never call out sears again the work is crap , didn’t care about putting it back how it was , wanted to just do a quick fix and go and it’s too expensive ,

If I could give zero stars, I would! 😡

I purchased a home warranty through Conns when I bought my Samsung refrigerator, and ever since the fridge stopped cooling at the end of March, it has been a total nightmare.

Sears technicians have come out twice, and instead of fixing it, they made things worse. The last time, the tech literally tore the refrigerator apart and then admitted that his first diagnostic was wrong! He promised to return with a different part and said the next visit would be July 21st… but no one showed up.

I’ve called countless times, and every time I try to reschedule, their system fails or I get the runaround. 😤

From Conns to Sears, it has been nothing but incompetence and frustration. I have been without a refrigerator for months, and no one seems to care.

I will never buy from Conns again – worst company ever.
I will never use Sears services again – complete disappointment.
And I will avoid Samsung appliances altogether – horrible quality and support.

👉🏽 Please save yourself the stress. Go elsewhere. This has been my worst customer experience ever.

Pésima opción para comprar en línea, a mi si me llegó mi pedido antes del mes. Pero tuvo defecto por lo tanto, hable para que me hicieran válida la garantía, PS ahí anduve busque y busque el número a dónde llamar y me pasaron de extensión a extensión y cuando finalmente me contestaron el área se supone que la correcta me tomaron el reporte y hasta número de orden me dieron, me dijeron que un técnico se pondría en contacto, no me supieron decir cuando pero alguien lo haría, a los días se pone en contacto una persona y me dice que no hay transporte para ir PS como era área foránea, PS no había en que ir, que encuanto repararan el móvil, me avisaría, PS otra semana y nada vuelvo a llamar al mismo número donde si me respondieron y me dice que si que ahí está el reporte que me comunicarían con otra área, cuando me comunican resulta que es la misma persona que me dijo que no había auto para ir que estaba descompuesto, por lo que yo le digo que ya es mucho el tiempo y que quiero que me hagan válida la garantía de tienda que ya me urgía, PS la doña me dice que ya solo entra la de proveedor, que me iba contactar, le valió y ps me dijo que le mandara los documentos que es garantía orden compra y número de reporte. Osea que por culpa de ellos se perdió la garantía de tienda y ahora me van a dar solo el servicio de proveedor que me imagino durará otros meses más si es que dan el servicio, y para colmo fui a la tienda en la ciudad para hablar con algún gerente y nadie da una solución, no recomiendo hacer compras en línea en Sears es malo malísimo del peor servicio que pueda tener una tienda departamental.