Seatfrog Avis 

Really clear ways to buy tickets. Even clearer ways to get money back if anything goes wrong. Richard was brilliantly helpful.

Submitted request for refund of upgrade fee after my train was terminated early by operator. Upgrade was not scanned therefore a refund was agreed and I received a response from Richard within two working days. Excellent service! Still awaiting response from two separate train companies with regard to their compensation….

Train was cancelled but Richard sorted out the refund easily

Quick response and a lovely email from Richard. Thank you

Richard from Seatfrog just refunded me my upgrade due to a cancelled train and no quibbles. Great service and honestly love seat frog.

Bought an upgrade and the seat wasn’t available. In fact first class was full. Seatfrog referred me to the train operator. I bought from seat frog not the train operator. Each referred back to the other leaving me wholly dissatisfied and out of pocket.

Connecting train delayed, contacted the guys at Seatfrog, refund granted very easily thanks to Ella for the support. 👍🏻

I didn’t manage to travel First Class this time as my train was cancelled, but I submitted a refund request and Ella from Seatfrog got back to me quickly with confirmation the very next day that my refund would be processed. Great customer service and a very straightforward process. I’m really happy with Seatfrog and will continue using it. It’s such a quick and convenient way to upgrade to First Class, especially for longer journeys or as a treat for a loved one.

Very disappointing, allowing bids on standard premium so customers can unknowingly pay way over the odds. Just a scam.

I booked using their app as I was told it is good site for discounted train tickets. The whole experience cost me an additional £73 and as soon as notice my mistake, within a minute of accepting, (Understandably considering the price, I thought I was buying first class), I was not even allowed to cancel. They told me that they were known for their auction/ bidding for upgrades, but this too proves to be a false economy. If you add their minimum accepted bid to the fare, it is the same price or more than booking a train ticket directly with the train company. I was taken for a ride once (no pun intended) but I promise I will not be taken for another. With other honest train discounters, one is not short of choices. At least these sites make it clear what you are buying.

Super quick response when I needed a refund for an upgrade because the train was cancelled (thank you Ella!). Website is easy to use, upgrades are so much better value than booking directly through the train companies.

Sent request for a refund due to earlier train, as Grandson ill & auction not finished. Although not policy, did get a refund

Train cancelled and firmly believed that getting a refund would be a trial, as it is for anything these days.
However.... Seatfrog process was simple, response was immediate and matter resolved efficiently. Great process, great comms, commendable! Thanks Ella V in customer support for restoring my faith!

Seatfrog is fabulous, always great prices to upgrade, and fantastic customer service when there’s a problem with the booked train. Ella was brilliant at dealing efficiently and quickly with my refund when my LNER train was cancelled.

This was my first time using Seatfrog. I booked a return journey from Reading to Hartford in Cheshire which used the Cross Country service from reading to Birmingham changing to north west for the next leg. Only the Cross Country service had first class so I decided to try an auction for an upgrade which produced an upgrade for £13 on the northbound journey. However, Cross Country then cancelled the train I was booked on and I decided that although there was another in one hour that might also be cancelled and even if it ran would now have two train loads of passengers and I would not even have a reserved seat in standard and nothing in first so I decided to cancel and drive instead. The refund process was very efficient for both the main ticket and the upgrade and I will certainly use them again. Thanks to Richard who dealt with my claims. I live in hope that Cross Country have got their act together next time I travel.

Really happy with first class upgrade price. Purchased and looked forward to our trip. Sadly train cancelled and alternative could not offer 1st class. Contacted Richard at Seatfrog who quickly offered to refund the upgrade. Great service. Will definitely use again. Thank you.

Thanks to Ella who processed my refund quickly. I’m not giving 5 stars not because of them but because the refund process when the service provider doesn’t have a first class service is overly complicated. I’ve had to do this three times to date so surely a simple ticket reference or even just being able to use the app and state the issue would be a far better service.

Excellent service by Ella at Seatfrog. Trip to London was disrupted by a cancellation (actually had 3 trains cancelled in a row). Ella dealt with this within 8 hours of the event, was professional and kind, processing the refund immediately and reducing the stress of a pretty tough day of travel! Thanks Ella!

Unfortunately my upgrade didn’t go as planned, and my 1st class upgrade was declassified on my journey, but Ella V at customer service replied to my refund request the following day, and my money was back in my account within a day. Great customer service and I will definitely use Seatfrog again.

I always use Seatfrog for an upgrade to first class for long train journeys, totally worth it. On this occasion, through no fault of Seatfrog, the journey was a nightmare, overcrowded, standing in first class, no refreshments and the train terminated before my destination. I applied for a Seatfrog refund and it was processed swiftly and efficiently by Ella, great service and much appreciated.