Super swift response and positive outcome in less than 24 hours. Excellent customer service! I also appreciated Ella's email and the comment about 'feeling warm and fuzzy inside' - made me smile and... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We've used seatfrog a few times now and it has been great fun waiting for the auction to finish and getting our first class treats. Really easy to use. Yesterday unfortunately the train was declas... Voir plus
My return journey down to Manchester Airport was cancelled due to a points failure. I had bid for upgrades on Seatfrog who were quick to offer a refund for the outward upgrade, thanks Richard. The ret... Voir plus
I’ve used Seatfrog for a number of years and never had an issue. This trip my train was cancelled after booking an upgrade. Sorting out a refund was entirely painless, the process smooth and the h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Coordonnées de contact
London, Royaume-Uni
- info@seatfrog.com
- www.seatfrog.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
When the trains run it's fantastic
When the trains run it's fantastic, when the train didn't run they refunded the upgrade no quibbles, thank you to Ella on their support team for their help!
25 août 2026
Avis spontané
Réponse de Seatfrog
Hi Rob, we like your summary — fantastic when the trains run, refunds without the fuss when they don’t! 😄 We’ll make sure your thanks get back to Ella.
Great service from Ella who quickly…
Great service from Ella who quickly resolved a refund claim for us when our train was cancelled. Thanks so much
24 août 2026
Avis spontané
Réponse de Seatfrog
Hi Amanda, sorry the cancellation scuppered your plans, but we’re glad Ella could jump in and get the refund sorted quickly. Thanks so much for the lovely feedback 🐸
great service from Ella at Seatfrog
great service from Ella at Seatfrog
the train got declassified so I couldn't use the upgrade and got an immediate refund
well done Seat frog , definitely recommend
24 août 2026
Avis spontané
Réponse de Seatfrog
Hi Mario, thanks for the recommendation! It’s a shame your upgrade was lost to declassification, but an immediate refund certainly helps. We’ll pass your thanks on to Ella.
Ella at seat frog handled my refund…
Ella at seat frog handled my refund very swiftly due to no seats being available .
I’ve used seat most weeks and they’re always been good and will continue to use them .
19 août 2026
Avis spontané
Réponse de Seatfrog
Hi there, we’ll make sure Ella knows she’s officially been called “the best” 😄 Thanks for the lovely review! We’re happy she could get everything sorted straight away!
Ella is the best
Ella was amazing and sorted out my problem straight away. Thank you :-)
24 août 2026
Avis spontané
Réponse de Seatfrog
Hi there, we’ll make sure Ella knows she’s officially been called “the best” 😄 Thanks for the lovely review, we’re happy she could get everything sorted straight away!
Ella very efficiently processed my…
Ella very efficiently processed my claim for a refund as my train had cancelled. 👍
21 août 2026
Avis spontané
Réponse de Seatfrog
Hi there, sorry your train was cancelled, but we’re glad Ella could get your refund processed efficiently. Thanks for the 👍 and for taking the time to leave us a review!
First time using the app
First time using the app. Won upgrade then train cancelled! Ella at Seatfrog was excellent and repaid the upgrade almost immediately.
I also won an upgrade on return journey and that all worked perfectly.
Will definitely be using app again
24 août 2026
Avis spontané
Réponse de Seatfrog
Hi Fiona, your first Seatfrog trip really gave you the full experience! 😅 A cancelled train, a speedy refund, and then a successful upgrade on the way home. We’re glad Ella could help with the bumpy first half and even happier you’ll be back 🐸
Great help on support
Ella was helpful with my support ticket and everything sorted along with a refund.
24 août 2026
Avis spontané
Réponse de Seatfrog
Hi Paul, thanks for the shout-out! We’ll make sure Ella sees this. Glad she could get your support query and refund wrapped up without any fuss.
Dealt with cancelled train refund…
Dealt with cancelled train refund swiftly and no fuss - which was appreciated after a pretty frustrating day of travel!
Thank you Ella
24 août 2026
Avis spontané
Réponse de Seatfrog
Hi Melanie, after a frustrating day of travel, the last thing you need is a frustrating refund too! We’re glad Ella could get that part sorted swiftly and simply. Thanks for the lovely feedback 🐸
Personal message from Richard
Personal message from Richard, swift service - despite it not being their fault at all
18 août 2026
Avis spontané
Réponse de Seatfrog
Hi Graeme, thanks for recognising that! Sometimes the trains throw a spanner in the works, but we’ll always do what we can to help from our side. We’ll make sure Richard sees your kind words.
Seatfrog is brilliant
Seatfrog is brilliant. I’ve used it a few times now and it’s been just fantastic.
I recently had a train cancelled and they refunded my upgrade so quickly.
Ella was fantastic and got back to me within 24hours!
Thanks so much and brilliant work!
21 août 2026
Avis spontané
Réponse de Seatfrog
Hi Henry, “Seatfrog is brilliant” now that’s a review we can get behind! 😄 Thanks for coming back to us, and we’re glad Ella could get your refund handled within 24 hours. Here’s to plenty more successful upgrades 🐸
So booked an upgrade but wasnt allowed…
So booked an upgrade but wasnt allowed on the train due to over crowding . Very simple to get a refund. Use them a lot
16 août 2026
Avis spontané
Réponse de Seatfrog
Hi Nick, sorry overcrowding meant you couldn’t even get on the train! Definitely not the upgrade experience you were expecting! We’re glad getting your money back was straightforward. Thanks for continuing to use Seatfrog.
Always find a good deal and they are…
Always find a good deal and they are very responsive thank you
17 août 2026
Avis spontané
Réponse de Seatfrog
Hi Marco, good deals and responsive support sounds like a winning combination to us! Thanks for the lovely feedback 🐸
Never used SeatFrog before but I'll be…
Never used SeatFrog before but I'll be doing so again. Huge saving on the list price of a 1st class upgrade
As it happened the train was cancelled but refund sorted in a few days. Rebooked on the next train and secured an upgrade so happy days!
Thanks Ella for all your help
16 août 2026
Avis spontané
Réponse de Seatfrog
Hi Jeremy, now that’s a first Seatfrog adventure! A big saving, a cancellation, a refund and then another successful upgrade all in one go 😄 We’re glad Ella could help along the way and we love that you’ll be back for more.
Refund Made Simple
I Use Seat Frog Often. This Time LNER Train Got Cancelled For Reasons Out With Their Control. Seat Frog Refund Process Made Very Simple. Thanks You To Ella For Your Quick Response And Support.
18 août 2026
Avis spontané
Réponse de Seatfrog
Hi there, thanks for being a regular Seatfrog user! Sorry LNER couldn’t get you there as planned this time, but we’re glad the refund process was simple and Ella could get back to you quickly. 🐸
I had to ask for a refund due to train…
I had to ask for a refund due to train cancellations and I sent a message to Seatfrog and it was responded back in a day and the refund is already in my bank. Great service and Thank you to Ella for the speedy reply and looking after me.
14 août 2026
Avis spontané
Réponse de Seatfrog
Hi Dave, that’s the kind of turnaround we like! We’re glad Ella could pick up your request quickly and get the refund back into your account. Thanks for the lovely feedback.
Thank you for excellent customer service
Ella was excellent processed my refund quickly for the upgrade I wasn't able to use as the trains were cancelled thankyou
17 août 2026
Avis spontané
Réponse de Seatfrog
Hi Mark, sorry the cancellations meant you missed out on your upgrade, but we’re glad Ella could get your refund processed quickly. We’ll make sure your thanks are passed on 🐸
Excellent customer service - Thank you!
We love using seatfrog - especially to treat ourselves to a first class rail upgrade! Sadly our train to London got cancelled and we had to get off in Doncaster this weekend. It was super easy to complete the form online to request a refund and Ella, at Seatfrog replied within 24h of my request. Very impressed with the customer support - Thank you Ella and Seatfrog. Made a disappointing cancelled trip to London a little less painful!
17 août 2026
Avis spontané
Réponse de Seatfrog
Hi Kirstie, we love that First Class is your way of treating yourselves! Sorry this particular treat ended prematurely in Doncaster, but we’re glad Ella could make the refund one less thing to worry about. Fingers crossed the next trip to London goes all the way 🐸
Applying for an upgrade refund
The train that I upgraded to 1st Class on got cancelled. I applied for a refund for original seat but didn't realise I could apply for a refund for the 1st class upgrade. It was really easy to do and was refunded in under 24 hours. Great Customer Service from Ella.
16 août 2026
Avis spontané
Réponse de Seatfrog
Hi Christine, finding out you can claim your upgrade back is a nice little silver lining after a cancellation! We’re glad the process was easy and Ella could get the money back to you in under 24 hours. Thanks for the lovely review.
Quick proceeding of refund request
Thanks to Ella V at Seatfrog for amazingly quick turnaround of my refund request due to first class carriage not being available on my train. Will definitely use Seatfrog again and would recommend!
13 août 2026
Avis spontané
Réponse de Seatfrog
Hi Helen, thanks for both the review and the recommendation! Sorry First Class wasn’t available on the day, but we’re glad Ella could turn your refund around so quickly. We look forward to your next upgrade 🐸
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.