Seatfrog Avis 

I’ve used Seatfrog in the past and have always had a good experience and managed to bag upgrades when I have needed them from Kings Cross to Newcastle. I rarely buy a 1st class ticket and am usually lucky with upgrades via Seatfrog. This time my train was cancelled, I put in my request for a refund at 7pm last night and by 1pm today I had received my refund. Fantastic customer service. This is service I will share far and wide! Thank you and thanks to Ella in the Seatfrog team! 🐸

Refund processed very quickly, friendly service, also helped me earlier when I'd bought an upgrade for the wrong train accidently - Ella was super helpful on both!

Refund for train cancellation was completely hassle free and easy to arrange

Train was cancelled and my upgrade refund was issued within one day of applying Brilliant service

I've used Seatfrog for first class upgrades very successfully on many occasions, and always been very happy. I used it again last Friday, only to find that first class had been cancelled on the train because of faulty air conditioning. I filled in the very easy form to claim a refund whilst sitting on the train on Friday afternoon and now, on Monday morning, an email from Eibhilín at Seatfrog to say that my refund has been processed - fantastic, speedy customer service! Thanks, Eibhilín and thanks, Seatfrog!

Whilst a fabulous way to upgrade a journey cheaply it’s even better when things don’t go accordingly! Claiming a refund when a train declassified its seats was easy, dealt with promptly and efficiently with correspondence that was cheery, apologetic and genuine. (Shout out to Eibhilin for her response).

Eibhilín Handled my refund request quickly and professionally and resolved the problem almost instantly. Very positive and friendly and easy to communicate with. I couldn’t be happier with the service received from Eibhilín

Customer service absolutely useless, will never use again!

Eibhilín was absolutely lovely and sorted my refund request within minutes of me asking. Such quick, friendly and hassle-free customer service — genuinely couldn’t have asked for better. This is exactly why I love Seatfrog! Highly recommend.

Always great when I want a cheap upgrade and easy to use. Yesterday my train was cancelled so I filled out the online form and I have already heard back from Ella with a full refund! Great service.

Ella V dealt with my cancellation request quickly and positively following disruption due to the weather. Very much appreciated

Love love love seatfrog! Great app simple to use and customer service is *amazing*. Really responsive and kind....going out of their way to help.

Refund after cancelled service quick and efficient. Well done Richard!!!

Ella was so helpful and understanding! She sorted my request in minutes and replies promptly as well! Good job Ella!

Unfortunately my train was cancelled but the cancellation process was straightforward and quick.
Ella was dealing with it.

I paid £50 for the upgrade, sat there got asked if I had a 1st class ticket. It was scanned then told there is no 1st class service for my journey for the next 3 hours thus defeating the purpose of upgrading, as I already had a booked seat in normal class. Then yourselves and Avanti have both told me to contact each other! Absolutely discussed by both companies sloppy shouldering to each other and I'm £50 down in the process! I defiantly wont be using this app in future, that's for sure.

I've thought about using Seatfrog for a while to try and get a cheaper 1st class upgrade for a longer journey (I travel between London and Edinburgh fairly often). I finally took the plunge and was pleasantly surprised to pick up an upgrade on a busy Friday evening train (during the Fringe!) for £46. The auction process was easy enough to interact with and I was pleased to see the upgrade came with a reserved seat (I wasn't quite sure if it would or not).
Disappointingly my train was cancelled by the operator before leaving so in the end I didn't get to use the upgrade. I put a refund request in via the Seatfrog website and was fully refunded a couple of days later (thank you Eibhilín for dealing with my case quickly and with no hassle at all!). Knocking a star off the review because the refund process was nowhere near as streamlined as all the other actions through the app; having to copy-paste or re-type all sorts of transaction and account IDs which Seatfrog must have available just feels like trying to put people off trying to get a refund they are owed.

The auction and upgrade process was clear and simple. The train service went horribly wrong (that's on the operator). The refund process was clear and simple.

Used it on the way up to Manchester and it was great. Had to get a refund due to a cancelled train on the way back and they issued it within a day with no issue. Ella was lovely! Would definitely use again.

System for reunds not easily identified on but ince fiynd all ud etc workwd well enough.
Response from eiblin chatty. Thanks.
I did mistakenly somehow book a seatfrog trip not intended in any way. As not a cancelled train doubt able to claim. Mistaken use of system. Lost money.