Seatfrog Avis 

I've used seatfrog twice now. Once was a perfect journey and the 2nd time unfortunately Great Western fully cancelled my train. My seat frog was unfortunately not honoured by the train replacement, however seatfrog were very straight forward and refunded my journey, thanks Eibhilín for the quick response from customer service. Will be using sweat frog again for my long train trips as 1st class is so much better.

Very easy to use and yesterday my train got cancelled so I couldn’t use my upgrade and I have received a refund immediately thank you so much
Jackie

Super helpful and quick resolution to my refund request, thanks Eibhilín

Really smooth service! When my train sadly got cancelled the customer service experience with Ella was so efficient and she promptly refunded my upgrade. I’ll definitely be using again. Thank you!

Train cancelled but originally had an £8 first class upgrade and it was refunded promptly, Ella was very helpful - have used SEATFROG before and it is an absolute hidden gem.

I had a cancelled train which I managed to get a Seatfrog upgrade for. Richard from Seatfrog was super fast in replying and sorting my refund for me. Very happy with the customer support from Richard.

Had a lovely, very apologetic reply for a cancelled train from Richard.
Great customer service
Had refund within 2 days

Easy to use and follow app.
I had a train cancelled last minute and even getting a refund was quick and painless.

Train cancelled and didnt realise i could claim refund as i had not used upgrade, applied yestetday afternoon, Richard contacted me today to say refund on its way. Fantastic customer service thank you

Seatfrog is so easy to use .. Fantastic Customer Services . Thank you

Use Seatfrog on a very regular basis. Very easy and simple. Supportive.

Had a train where it was declassified with no first class.

I wrote to Seatfrog and within 24 hours Ella had processed my refund.

Amazing service as always. Thank you

Thanks to Ella who helped to process my refund straight away, no issues!

I bought an upgrade to first class, Got a great deal and the first class experience on LNER is always great. Unfortunately on this occasion my train was cancelled!!! You can imagine the irritation and stress…. However, Seatfrog refunded really quickly, a day or two. I was pleased that there was no mucking about. Thank you 🤩 I do love Seat Frog…..

Eibhilín was amazing. I made an error with my booking details and as a good will gesture she refunded this mistake. I was going to be out of pocket, so I am very thankful. Highly recommend seat frog to anyone.

I had a cancellation of my train & was my first use of Seatfrog, I reached out to get a refund.
I was informed by Seatfrog customer service assistant Ella that I would get my refund within a couple of days.
I will definitely use Seatfrog again.
Well done & thank you Ella for responding so quickly.

I’m a sucker for an upgrade and have used seafrog a number of times over the last year! Always great service and this includes having to request a refund due to the train being cancelled or declassified.

Ella was so helpful and quick. Great service.

I had an issue and needed a refund, Ella was swift at replying and sorted my issue out in a professional manner with no problems!

Seatfrog is a fantastic app, I would highly recommend! I regularly use Seatfrog to upgrade and always works seamlessly. The very first time I had an issue it was dealt with very promptly and clear by way of a very friendly email by Ella V! Very grateful for the extremely effiecient and kind response. Will 100% be using Seatfrog for future upgrades. Thank you Seatfrog and thank you to Ella V!