Sebright Property Management Avis 

UPDATE:
8 months later and I am still awaiting a response from Benn about this issue, let alone received a refund of the £250 overpaid by the leaseholders. This is despite me reminding him on 7 November, 13 January and 10 April.
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I find these glowing five star reviews extraordinary and unbelievable to read – it feels like they are written about a different company. Sebright and Benn Thompson in particular have at best shown disregard, and at worst contempt, for the leaseholders of our block of flats in Lewisham ever since they were foisted on us by the freeholder. They are slow to respond to maintenance issues and communication is woeful to non-existent.

I'll cite just one of many issues as an example: Back in March this year, we had a broken porch door handle and closer which was reported to Sebright by a leaseholder in that stairwell. As chairman of the leaseholders' and residents' association, I followed up within hours with photographs of the broken items and links to the exact model of door closer (required because it was close to a data cable for the intercom and so needed to be a like-for-like replacement) and copied in our usual locksmith who we had built up a relationship with over the last ten years, predating Sebright's tenure.

Instead of using the preferred contractor, Sebright decided to use one of their own, based miles away in North West London. This contractor sub-contracted out the installation and a tradesman arrived to fit just the handle at a cost of £290 – £220 of which was labour! Blimey, I'm in the wrong game. The subcontractor then returned with the wrong closer, obviously ignoring the information provided at the outset. Finally the correct replacement closer was installed at a cost of over £200. A total expense to the leaseholders of £594 inc VAT for a very simple job where the parts should be no more than £100.

But it doesn't end there. The subcontractor damaged the data cable when installing the closer, even though he was aware of its existence. This caused the intercom to fail and we were unable to lock the porch door for several days before our preferred contractor could visit to rectify the issue, which of course we have been charged for.

To verify the original cost we asked for a comparable estimate and were quoted £289.96 + VAT, £250 less than we were charged (even before factoring in the intercom repair).

Sebright, showing a complete lack of understanding of the situation and infrastructure of the building (they have only visited twice in five years) just paid the bill without query or authorisation from the leaseholders.

The cost of the repair only came to my attention in June when I was reviewing some financial reports and I queried it immediately of course and asked Benn Thompson for a response on 28 June. On 10 July, I chased him up. And again on 26 July. On 30 July I finally got a reply stating 'I have been struggling with this one... I have agreed for them to provide a refund of £40 for the labour on the overhead closer but I am hoping to get a response about a larger refund. They are not however accepting any liability. I shall be back to you soon.'

'Back soon' is Benn's euphemism for 'sometime never'.

Responding the same day I requested a full explanation, following up on 2 August asking for a £250 refund.

On 7 August, with no humility or empathy, Benn merely stated 'We waited for weeks for your contractor to do this work. This is why we went to an alternative contractor.' This necessitated me trawling through hundreds of emails to prove that in fact Sebright instructed their own out-of-area company who, let's not forget subcontracted out the work, a mere 30 minutes after I emailed with the details of repairs.

Clearly ruffled by the weight of evidence Benn replied 'I have just returned from holiday but I shall spend some time on this when I have caught up.'

Apparently, he has been 'spending some time' on it because almost two months later we are still awaiting a response despite me chasing on 20 and 27 August advising him that I would write this Trustpilot review if we didn't receive a satisfactory response.

This is not an isolated case; almost all dealings with Sebright, aside from with Mani in accounts and latterly Yvonne, result in us spending hours, if not days and weeks chasing up Benn and his team or actually doing his job for him.

Be sceptical of the five star reviews and avoid at all costs.

I can’t speak highly enough about Sebright. They are very pro-active and very communicative. Very impressed with the management of the block of flats I live in.

Very professional company so easy to deal with lovely staff
Sorted our problem in no time

I can't speak highly enough about Benn and his team at Sebright. They have been fantastic in the management of the block that I live in. They are always quick to respond to any issues and they go above and beyond with any extra advice that we sometimes seek from them.
Thank you very much.

Sebright have been managing our block of flats in Hounslow for 6 months now. Overall I am impressed with the work they have done so far and would happily recommend them to others.

As one of directors at a block managed by Sebright, I can only speak highly of their professionalism, promptness and exceptional levels of knowledge.

We’ve recently sold our flat, Sebright have really gone above and beyond in helping with queries which had arisen from our buyer following their survey.

A friendly bunch who are excellent to deal with!

Very professional and attentive managing agency.

As a leaseholder at Marchbank, I recently had the pleasure of working with Mani and Ben from [Property Management Company SebrightProperty], and I couldn't be more impressed. Mani, was incredibly responsive and handled all my queries with professionalism and care. Her clear communication made the whole process much smoother.

Benn also played a key role, managing maintenance issues swiftly and efficiently. His dedication and expertise ensured that everything was kept in top shape.

Their exceptional service and genuine commitment make them stand out in the property management field.

I recently had the opportunity to work with Sebright Property Management. Overall, their service was satisfactory. The staff was generally responsive and addressed most of my concerns in a timely manner. While there were a few minor hiccups, they were ultimately resolved. It's a solid option for property management needs.

Great communication and a desire to improve the building which has been neglected for some time. Great communication too!

I had an emergency at Madison Heights. It was a major leak effect 2-3 flats . I am very pleased and satisfied with the service I had from my Management Company Sebright and especially Satchin much better than Canonbury Management who use to take weeks if not months to deal in with such matters. Once again thank you Senright .

Great Company, Manage my properties! Very reactive when dealing with Management issues!

An brilliant service from start to finish. Attentive and great at keeping me informed- thoroughly recommend

I wanted to say thanks to Ben and his team for their professional approach when dealing with some issue we had with the communal fire doors. The issue was resolved quickly and the contractors doing the work were very helpful and professional.

I have used sebright properties for many years and have always had excellent service from all their staff.

I was did some work and I’m very happy with them very honest and paid in the time thank you so much hope we work together again

I have nothing but good words for Sebright, Benn, Sachin and all of the other staff involved. Every opportunity to help they were there to provide. I can not thank them enough for their amazing professionalism.

Sebright have managed the property where I live for the last 15 months. I have found them to responsive and understanding in dealing with any issues that I have raised. Thank you.

SeBrightProperty Management Company, particularly through the outstanding efforts of Mrs Mani Gujral from the Accounts Department, has provided exemplary service in managing Appin Court block.The excellent query handling, communication, efficiency, and proactive problem-solving skills have made our experience seamless and enjoyable. We highly recommend their services to anyone in need of reliable and professional property management.

Thank you, sebrightProperty Management, and Mrs Mani for your unwavering commitment to excellence. We look forward to continuing our partnership for many years to come.

I am sharing the experience of Sebright Property Management Limited/ Benn Thompson and working as Nina Administrator.

I have called them for one of Health and Safety issue of our property. for three times and which was not solved by him from a last month .

Today again when i call for on going issue for property office Administrator do not passed called to property manager which i polity asked her today. she did it before she lied that Mr Benn is not in the office however he is in the office that day. And the Mr Benn he called back and said do not call again for this matter, because of you we having issue, i am too busy with 6 people conference during our conversation, he abruptly hung up on me while I was explaining my concerns. This behavior was not only unprofessional but also deeply frustrating.

We are paying good money for good management service. As a service provider Sebright did not give us good service.

I strongly advise others to avoid Sebright property management ltd. Their unprofessional conduct and poor service have been a major disappointment. I hope this review helps others make a more informed decision when choosing a property manager.

My additional response to your reply.

Let me correct you here Mr Benn
1) i haven't repeatedly ask Nina to transfer called to you i have just asked her only one time. and she said you are not in today, which is totally lied. when i asked her to transferred my call to other property manger she denied. Then she started rude to me and said "i will write an letter but if you are keep talking to me i will not doing that as you much you are westing my time on phone i am not doing it" when i asked her when i was called first time from that you keep saying i will writing a letter so why you haven't done it yet, it is been 10 days, she replied on it that we have other works to do we are not free we don't have only your complaint. And then when i asked her full name for make a complain against her she denied it as well." Which she can't denied it as this is our right to ask her."

2) Then i call on Account team and speak with Mani, she is very polity give me answer and said Mr Benn is in office today and other property manger are in meeting and i asked her when it will going to finished she said to me let me check and she said after 11 am so i told me that if you want to complain about anything call after 11 am which i agreed and when i asked her Nina full name she about to give me and suddenly Nina came she heard that Mani is giving me her surname she shot on her which i heard it, and then Mani said to me sorry i cant give you her full name please call after 11 am and then i put call off.
" so i were never rude to Mani nor she as well to me".

3) And then in 2 minutes after you called me and shout on me as well when i want to explained the whole things you denied it and not listen to me at all and keep saying that i don't want to listen to you, you told me i am too busy with 6 people conference during our conversation, and you abruptly hung up on me while I was explaining my concerns. - just to clarify you are not only busy we are busy to as we are also working, we don't have spare time to wasting behind the problems which you were never solve in time frame, and we have to keep contact you 4 to 5 time for resolved it, but still we are doing that and contact you again and again for it because we are paying for good service which we never get it, and in future i am strongly believed that we will never getting it as well.

We don't like to called you again and again for same issue why we are doing it because you are failed to solved the problem in time frame. i have checked with our neighbor's they said they had complained to regarding this problem via email on December 2023 for which you haven't back yet.

And lastly why you want to call me and discuss it again as when i tried it you abruptly hung up on me, you have time on that if you seriously feel that you want to solve our problem after your so called conformance, you were called back to me to explained the situation but you haven't did it, only because i have put my review and experience in trust pilot you want me to call you back.

And let me remind you that i have complained you about other problem as well for serious kitchen drainage overflow issue of Flat no 1 to 9 which you haven't solved yet at all and its been 25 days. And also for push chair issue it is still there i saw on this Wednesday afternoon. so you are failed to resolved all both complained.

Now i am very clear that the review which i have gave is very correct if there is an option for "0" star i would like to go for it, i advised to new commers "Don't waste your time or your money with this company." we have to continued because we don't have any choice our landlord is Mr. Benn's friend and he will never take action against them we know that.