Sebright Property Management Avis 

I am sharing the experience of Sebright Property Management Limited/ Benn Thompson and working as Nina Administrator.

I have called them for one of Health and Safety issue of our property. for three times and which was not solved by him from a last month .

Today again when i call for on going issue for property office Administrator do not passed called to property manager which i polity asked her today. she did it before she lied that Mr Benn is not in the office however he is in the office that day. And the Mr Benn he called back and said do not call again for this matter, because of you we having issue, i am too busy with 6 people conference during our conversation, he abruptly hung up on me while I was explaining my concerns. This behavior was not only unprofessional but also deeply frustrating.

We are paying good money for good management service. As a service provider Sebright did not give us good service.

I strongly advise others to avoid Sebright property management ltd. Their unprofessional conduct and poor service have been a major disappointment. I hope this review helps others make a more informed decision when choosing a property manager.

My additional response to your reply.

Let me correct you here Mr Benn
1) i haven't repeatedly ask Nina to transfer called to you i have just asked her only one time. and she said you are not in today, which is totally lied. when i asked her to transferred my call to other property manger she denied. Then she started rude to me and said "i will write an letter but if you are keep talking to me i will not doing that as you much you are westing my time on phone i am not doing it" when i asked her when i was called first time from that you keep saying i will writing a letter so why you haven't done it yet, it is been 10 days, she replied on it that we have other works to do we are not free we don't have only your complaint. And then when i asked her full name for make a complain against her she denied it as well." Which she can't denied it as this is our right to ask her."

2) Then i call on Account team and speak with Mani, she is very polity give me answer and said Mr Benn is in office today and other property manger are in meeting and i asked her when it will going to finished she said to me let me check and she said after 11 am so i told me that if you want to complain about anything call after 11 am which i agreed and when i asked her Nina full name she about to give me and suddenly Nina came she heard that Mani is giving me her surname she shot on her which i heard it, and then Mani said to me sorry i cant give you her full name please call after 11 am and then i put call off.
" so i were never rude to Mani nor she as well to me".

3) And then in 2 minutes after you called me and shout on me as well when i want to explained the whole things you denied it and not listen to me at all and keep saying that i don't want to listen to you, you told me i am too busy with 6 people conference during our conversation, and you abruptly hung up on me while I was explaining my concerns. - just to clarify you are not only busy we are busy to as we are also working, we don't have spare time to wasting behind the problems which you were never solve in time frame, and we have to keep contact you 4 to 5 time for resolved it, but still we are doing that and contact you again and again for it because we are paying for good service which we never get it, and in future i am strongly believed that we will never getting it as well.

We don't like to called you again and again for same issue why we are doing it because you are failed to solved the problem in time frame. i have checked with our neighbor's they said they had complained to regarding this problem via email on December 2023 for which you haven't back yet.

And lastly why you want to call me and discuss it again as when i tried it you abruptly hung up on me, you have time on that if you seriously feel that you want to solve our problem after your so called conformance, you were called back to me to explained the situation but you haven't did it, only because i have put my review and experience in trust pilot you want me to call you back.

And let me remind you that i have complained you about other problem as well for serious kitchen drainage overflow issue of Flat no 1 to 9 which you haven't solved yet at all and its been 25 days. And also for push chair issue it is still there i saw on this Wednesday afternoon. so you are failed to resolved all both complained.

Now i am very clear that the review which i have gave is very correct if there is an option for "0" star i would like to go for it, i advised to new commers "Don't waste your time or your money with this company." we have to continued because we don't have any choice our landlord is Mr. Benn's friend and he will never take action against them we know that.

We moved into our new property at Elmwood Court around 15th of November 2022. Initially we did have lots of teething problems in communicating with Selbright property management. But to be fair since last 9 months since Stuart Burchell became our property manager, everything is attended to promptly and communication from Stuart has been excellent.

I experienced a leak impacting the property below mine. Despite no visible signs, Benn from Seabright Property Management promptly contacted me on Saturday morning. He dispatched a handyman who quickly identified and resolved the issue. Benn was polite, understanding, and efficiently handled the situation.

Ben and his team managed our block for a few years and I found him always approachable and would often come up with good ideas to solve our issues. Clear financial information and with a collection of good tradesmen to hand.

Mani Gujral is very professional and answered all my queries and concerns promptly, thank you

Great job on reducing my yearly charges and fixing my leaking roof.
⭐️ 5 Stars ⭐️

Had a brief email exchange with Mani Gurjal and my questions were answered very promptly

Rang to report that the drains were over flowing in the morning and the workmen were there to fix the problem early that afternoon. Top marks!

Sebright Property Management have been absolutely fantastic. I needed some very personal information in regards to my Apartment in Harrow London. Benn Thompson has been absolutely incredible. Regular emails and constant updates Benn went out of his way to answer my queries and questions. A huge thank you to all of the team for dealing with my property affairs.

I have been working with this company for a very long time. I have never experience any problems. They are the most lovely and friendly people I have ever worked with. The communications is on point. Highly recommending !

Great management company

Great team, easy to deal with

Very rude.
Had a very bizarre conversation with a property manager from the company. He was very loud and very rude and kept saying very contradicting things like “you need a parking permit, but there is no parking enforcement company to issue them, so you can’t park”.
Lodged a formal complaint and passed the matter on to a solicitor as it’s not acceptable.

He also left a letter “instructing” me to move the car “immediately”. The car wasn’t at the property so he posted it through my door!

Update: following on from the post, the manager promised a letter of apology for “the way the staff member spoke to me”, nothing to do with the removal of this review as he wasn’t even aware at the time that I had posted it.
However - as seen from his response below - the letter never arrived and it turned into an issue about parking and not the rudeness of the staff member. Luckily, this is a civil matter than can be pursued away from a mere letter of apology that the company promised and failed to deliver. They blamed the “client” for not issuing the apology they promised for the manner of the staff member - which had nothing to do with the issue itself.

Second update - based on update below - the company believes if you do something “wrong” you deserve to be talked to in any manner that is not professional and respectful. Point made. Clearly respect is not in their handbook.

Great company and service. Absolute pleasure to deal with.

Have been working with Sebright for a number of years now and have found them to be very knowledgeable and professional within their field.
Credit to Benn and all the staff for their hard work.
Communication is second to none. Keep up the good work.

1 year anniversary on our block of 12 flats in Perival so Rose asked if I would leave a review. No problems with the management services, everything is running smoothly. I am happy to recommend them.

We instructed Sebright to manage our building about 3 months ago. The service has been 10 times better than our previous management company in Hemel. So far so good! I shall review them again in another 3 months or so.

I have found my experience in dealing with Sebright Property very enjoyable. Their communication is very good and they deal with any issues at the property promptly.

I would like to compliment Stuart on the job he has done over the last two months in managing our block in Northwood. The leak from the gulley on our roof had been plaguing us for three years and is now fixed. Well done, top marks.