Selco Builders Warehouse Avis 

I purchased 5 pallets of slabs from Selco on 21 July, delivered on 28 July and ended up using 4 pallets. The order was marked as “non‑returnable”, but the goods are standard, resaleable slabs — unopened, unused, and in perfect condition. Despite this, Selco refused any form of support: no supplier uplift, no discretionary return, no partial refund, and no restocking option.

For a national builders’ merchant, this level of inflexibility is surprising. Other merchants routinely offer supplier returns for unused pallets, especially when customers are regular buyers. I’m now left with £600+ of unused materials and zero assistance.

This experience has made me reconsider using Selco for future projects. A more customer‑focused approach would go a long way.

Good price, delivered on time .
Thanks Selco for great service

Selcos Reading ordered two jumbo bags limestone 20mm. Good value. Delivery instructions; one bag front drive 2nd bag rear drive. Delivered on time and as instructed

Shocking website cant order from local store ..never met such a shambles - from log in to ordering - store says in stock deliver 2 days , website out of stock and doesnt list local store. So many builders merchants in Chelmsford and spending 2K but not here - need to sort their act out ..oh and their website...AVOID

I’m buying building materials from 8 years never had any problems prices are competitive with other builders and timed delivery, lorries with cranes to reach at nearest place near site. Staff is always helpful and friendly

As a new customer with very little DIY knowledge or experience I visited the store twice in two days and on both occasions the staff that served me could not have been more helpful to assist me in finding the correct items I needed. The order was delivered the next morning in perfect condition with all items that were expected. The delivery driver gave notice of arrival via text and was very careful and helpful with delivering the items where required. Would definitely reccomend.

Well what can I say ….
Absolutely proper first class service from star to finish….
Walked in got a lovely warm welcome from a lady named Lorraine (Lolly)
Nothing was to much trouble and so so very helpful right through to completing my order
I have ordered on line before but got to say you just can’t beat face to face good old fashioned service
And the delivery driver also was so very helpful on delivery
Thank you
Steve Baxter

Rob from Solihull branch very friendly and very helpful

Brilliant all round service from the staff on the phone to the delivery driver which was Nick very efficient as it was an awkward pace to get into no messing about in and out job done thank you very much

Went to baguley selco this morning the people were so nice . Ethan help me get the martial i need and put them in my car. Will go back again

I justed wanted to say that the Catford brance Selco went above and beyond to help me secure my order on the day I really needed it. Even though the items were not in there store. Elliot rang around to get them from another store and and made sure the delivery would get to me in time. Thank you Catford Selco and their top employer Elliot

Selco are sos so helpful . I went to their Isleworth store for people’s and ballast .
As I cannot lift due to disability , the agent called Josh Alex to come and help
Me . He was brilliant , courteous, and kind .
He even put the goods in my car . Absolutely marvellous .

I had a small problem with bags of Cotswold Stone. The 2nd bag was contaminated with tarmac. I had a little grumble and Eileen organised a replacement second bag. Very well handled.

Excellent service from the Peterborough branch. Nick, the delivery driver, was friendly, professional, and delivered everything with care. The whole team were helpful and gave me all the information I needed. The products arrived in perfect condition, and I’m very happy with the service. I will definitely use Selco again in the future. Thank you all

Easy to order helpful staff
Great service
Helpful staff
Quick delivery
Very helpful delivery driver

I had an issue that my bath from Selco , it had been delivered, installed and tiled before the film was removed to discover that the bath had two significant cracks in it.
I raised my concerns with the plumber and Selco and Selco immediately offered a replacement bath, but needed the other bath returned, the plumber said he would charge me £250 to remove the damaged bath and £250 to reinstall the new bath, so another £500! The plumber suggested it would be more cost effective to repair in situ, I used a company called bath glaze and as a goodwill gesture Selco picked up the bill for the repair, really going the extra mile to positively resolve a difficult situation.

Very poor online service put order in all available then message me day before delivery not available , nothing offered in exchange unless I want to pay additional £200 +
First time using them never again

Big Rocky was so helpful when he delivered to our allotment a few weeks ago

Great price and good front of house service
Order a delivery am ,got a message the day before ,all sorted
Move Labour to sort. Then got a message after delivery slot time saying a problem has occurred
So Labour standing around waiting
Costly money for no work
This is happening a lot with selco
Poor transport management and a lack of understanding
Go else and pay more Get a delivery slot that’s works for you
As this cost us a lot of money to stand around