Selco Builders Warehouse Avis 

Big Rocky was so helpful when he delivered to our allotment a few weeks ago

Great price and good front of house service
Order a delivery am ,got a message the day before ,all sorted
Move Labour to sort. Then got a message after delivery slot time saying a problem has occurred
So Labour standing around waiting
Costly money for no work
This is happening a lot with selco
Poor transport management and a lack of understanding
Go else and pay more Get a delivery slot that’s works for you
As this cost us a lot of money to stand around

Great place, friendly service, always helpfull no matter the circumstances.

We are always quick to complain so I felt it important to say thank you for the service and help today. My father was picking some bits and pieces up from the Dudley Branch. Without going into detail he was struggling to find some items and struggling physically. One of the employees, Jez basically spotted my father, dropped what he was doing and helped him find all the bits he was after. This also involved getting steps from elsewhere and searching other cages etc as some of the items had got misplaced. Seeing that my father was struggling physically he moved all the items to and through the till and then out to the car and helped load. Great service from a real friendly member of staff in this day and age when its easy to turn away and pretend you didnt see someone struggling. Thank you Jez at Dudley Branch your help today made an huge difference.

Im a sole trader, handy person.
Im going to be blunt and honest.
So I've used selco in the past, unfortunately they don't always meet my needs, out of stock is the most common. I can't afford to waste my time going around builders merchants to find what im after, also, why do we pay more for items down south? Having said that, the products I have bought have been of a good quality and at reasonable price. I would like to stick with 1 supplier but price will always be a factor in any building work. So my recommendation would be, price checks on other merchants and try not to run out of materials. Thanks HANDY ANDY

Alexa at Peterborough branch was a life saver, urgently needed wire mesh, she price matched and had everything prepared. Professional service knew exactly what I needed.

Customer service is the best. The staff , specially Sharan was really helpful and gave me good advice regarding my shopping. Thanks a lot

Excellent service and delivery

Well I have been a customer of Selco since the day they opened in Cardiff. But not much longer. I have over 9 months struggled to get my month end statements unless I spend time contacting head office. Even got the branch manager involved to no avail. They soon send demands for payments when they have not sent the statement first. Only way is to use a different merchant that wants my custom. If you treat your loyal customers like this you won’t have many left with the local competitor in Cardiff that are available

Chelsea from the Cricklewood branch was really helpful from the start, really friendly and welcoming!

Chelsea in the Cricklewood branch really lovely helpful woman everytime I enter the store she goes out of her way to makesure I'm looked after

Unfortunately we now live in a world where straight timber is a bit of a myth.
Id been to 6 local timber merchants looking for straight 3x3par for a project, had to be straight, no joy anywhere.
Spoke to jack and Marie at selco Liverpool to see if there was anything they could do to help, they gets in touch with their suppliers and managed to get some lovely straight 3x3par delivered to store within 3 days ready for me to collect
U don't get that kind of customer service in B&Q
5 STAR CUSTOMER SERVICE
HIGHLY RECOMMEND

Probably the best Selco I’ve ever been to.

I am writing to highly commend Regi - a staff member at Old kent road branch. He was very helpful me and went above and beyond to ensure my needs were met.

Jazz sorted us out with a last minute delivery and was playing with the kids

Anna help me a lot with quote at Thurrock branch.instead of walking through the shop and checking prices I tell her what I need and she done a quote for me at the till. no hassle. time saved. good prices and quick service

Deliveries un reliable, told each time Deliveries will be made at a certain times, they never keep to there word no communication between store regards late Deliveries, had people waiting on site many times

I have just spent the last 8-weeks shopping for a total house Refurb and I couldn’t fault the staff at Selco, close to the Hanger Lane Gyratory roundabout. All the staff are helpful and do their best to help, but there is one star that outshines them all. If you want genuine help, knowledge and service, you should seek out Rumit, an absolute star. As a novice, trying to procure materials and tools to assist my team of builders, I could not have asked for more. 10 out of 10.
Amrit

superb service and very knowledgable staff

We brought an extractor unit 3 months ago, which has stopped working, we paid for our electrician to check the connections & he diagnosed a faulty extractor unit.
Took the unit & the receipt back to Selco Portsmouth whereby I was giving a load of excuses as to why they couldn’t do a straight swap or refund, they had to ‘gain’ a code from the manufacturer I was held up in the store for 45 minutes and came out with no extractor or refund, I was told that Selco’s T&C’s override’s the 2015 Consumer rights act that says a consumer is entitled to an exchange or refund as the contract is with the STORE, NOT the manufacturer.
Selco have informed us today that we have to pick up the faulty unit have it reinstalled at our cost and then the manufacturer can send someone out to repair!!
As a woman being dealt with by 2 operatives who had zero interest in trying to resolve the issue, I walked away feeling belittled and that my complaint was not taken seriously at all.
I’m actually disgusted by the way I have been treated, and information given today just backs up the pack of lies given by the operatives on my initial visit.
Shame on you Selco, abysmal behaviour. I would not buy from this company again as they seem to make up a load of misinformation to suit themselves and themselves only, lovely way to treat your lowly customers.