I haven't used Selfwealth for many years but find myself coming back to it on recommendation of a broker. It seems to be ideal for beginners up to sophisticated investors. A useful function would be... Voir plus
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When I ask to change the bank details, they responded so quickly, actually it has been done in just 2 hours. Other broker normally slow responding. I am glad they are making progress and less stress f... Voir plus
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Prompt, accurate and professional response to my queries. First query satisfactorily resolved while I was still communicating on the online help portal. Second query was also responded to. I was al... Voir plus
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Have only had to contact customer service once and the representative Steven solved my enquiry very quickly via live chat (and follow up email). He made it such a straightforward easy process.
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À propos de l'entreprise
Écrit par l'entreprise
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Coordonnées de contact
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australie
- support@selfwealth.com.au
- www.selfwealth.com.au
4,8
Excellent
316 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Onya Blake!
Blake was not only friendly and clear in his communication, he was also extremely quick to respond to- and resolve my issue which made continuing my investment journey easy!
12 mars 2026
Avis spontané
Réponse de Selfwealth
Thank you for your great feedback! We're pleased to hear that Blake provided friendly communication and resolved your issue quickly. We'll be sure to share your kind comments with him. Glad we could help make your investment journey that little bit easier.
Support team helpful
I contacted the support team and they were able to provide me with bank transaction reports for US and AU which the accountant required for tax reporting.
Thank you for your help and getting these to me promptly
12 mars 2026
Avis spontané
Réponse de Selfwealth
Thank you for your kind review! We're pleased to hear our support team was able to quickly provide the transaction reports you needed for your accountant. We appreciate your feedback and are always happy to help whenever you need us.
I like the ease of uploading documents…but.
I like the ease of uploading documents and account application.
There is a mismatch of advised time to get the account running versus when it actually happens which can be frustrating if you miss a market opportunity while it is being activated.
11 mars 2026
Avis spontané
Réponse de Selfwealth
Thanks for taking the time to leave a review. We're glad to hear you found the document upload and account application process easy to use. We're sorry that the activation timeframe didn’t match your expectations. While many accounts are activated quickly, some applications can take a little longer where additional verification or more complex account structures are involved. We appreciate you highlighting this, as feedback like this helps us improve client experience and set clearer expectations for new customers.
Efficient and prompt resolution
Efficient and prompt assistance by Ayubi Sharma to resolve my issue via the website live chat.
9 mars 2026
Avis spontané
Réponse de Selfwealth
Thank you for your feedback! We’re glad to hear that Ayubi was able to provide efficient and prompt support via our live chat. We appreciate you taking the time to share your experience.
Self Wealth made the effort.
Self Wealth went the extra yards to pursue the transfer of shares from a broker that had changed ownership.
26 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for your feedback! I’m glad we could assist with your share transfer. Ensuring a smooth and efficient process for our clients is always our top priority, and I’ll be sure to pass your kind words on to the team.
Réponse de Selfwealth
Thank you for your feedback, we're glad that you've been provided with a great client experience when your reach out to us. I'll be sure to pass this feedback on to the team.
responsive
responsive, prompt and all round great service. Highly reccomend Self Wealth
27 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for the feedback, we’re so glad you’ve found our service responsive and prompt. We really appreciate the recommendation and your support. I'll be sure to pass the feedback on to the team.
Contacted the support team over live…
Contacted the support team over live chat. Every time I need account help or support. The team are great to deal with. They always go the extra mile. Highly recommend this platform.
27 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for the great feedback!
We’re thrilled to hear you’ve had such positive experiences with our support team. We really appreciate the recommendation and your continued support!
Great timely service and accurate…
Great timely service and accurate information.
26 février 2026
Avis spontané
Réponse de Selfwealth
Good morning Anthony, thank you for the lovely feedback, I will be sure to share it with the team. Please feel free to reach out should you require any further support.
Friendly and professional
Friendly and professional staff answered my question which bothered me the whole day.
25 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for your review! We’re so glad Supriya was able to help answer your query. Providing clear and timely support is what we’re here for. We really appreciate you taking the time to share your experience.
Akanksha Anuragi provides great…
Akanksha Anuragi provides great support, even 2.5 hours before the stated opening times of their live chat!
MUFG wanted to charge me $165 to sell my employee shares, Selfwealth = $9.50, and with better support.
25 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for the lovely review. I’ll be sure to pass your feedback on to Akanksha. We’re committed to providing great, affordable service, so it’s wonderful to know we’re making a difference!
Efficient support with request
All the information and support was provided.
23 février 2026
Avis spontané
Réponse de Selfwealth
We’re pleased to hear that you found the information and support helpful. We really appreciate you taking the time to share your experience.
Excellent customer service
Excellent customer service, quick response time and patient operator.
23 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to share your feedback. We’re pleased to hear you were happy with the service provided. Your comments are greatly appreciated and will be shared with the team.
Réponse de Selfwealth
Thank you for your kind review. I will be sure to feed this back to the Service Experience Team. Please feel free to reach out should you need any further support.
Great responseAnswered immediately and explained what…
Answered immediately and explained what I needed to do
19 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for your review Andrew, we’re really pleased to hear that your query was answered promptly and that the next steps were clearly explained. Providing clear and timely support is something we always strive for, so it’s great to see. I will be sure to pass on your feedback to the adviser who supported you. If you ever need anything further, please don’t hesitate to get in touch.
Quick and clear response from Supriya…
Quick and clear response from Supriya srivastava
18 février 2026
Avis spontané
Réponse de Selfwealth
We really appreciate your feedback and are glad to hear about your recent experience, I will be sure to pass on the feedback to Supriya.
Low fees, great website, useful chat service
Low transaction fees mean less leakage of funds. Web site is very easy to navigate and makes buying and selling simple. Online chat is quick and helpful.
16 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for your feedback! We’re happy to hear that out team could make buying and selling simple and that our chat was helpful. I'll be sure to pass on the feedback direct to the advocate you spoke to.
Finally sorted out a stubborn problem…
Finally sorted out a stubborn problem with the W-8BEN-E form. Your people were great.
16 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for your kind words! We’re glad we could help sort out the W-8BEN-E form and appreciate your feedback.
Réponse de Selfwealth
Thank you for taking the time to leave a review. These review really do mean a lot to us. I have passed your feedback on to Supriya who helped you. Please feel free to reach out again if required. Have a great day!
Prompt Assistance when I encountered problems
I had problems with my Chess Sponsor having the incorrect information. I was amazed that SelfWealth were so prompt in answering emails (within 10 mins) and gave me directions on how to correct the problem. They followed up when they received the form I needed to complete and followed up again when I had another query. It's not often now when businesses are so responsive. 5 star I think.
4 février 2026
Avis spontané
Réponse de Selfwealth
Good afternoon Annette, Thank you for such a lovely review. I can see that you were supported by Blake, I am glad that you are happy with the service. Please feel free to reach out if we can support again in the future. I will be sure to pass on the feedback.
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