I haven't used Selfwealth for many years but find myself coming back to it on recommendation of a broker. It seems to be ideal for beginners up to sophisticated investors. A useful function would be... Voir plus
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When I ask to change the bank details, they responded so quickly, actually it has been done in just 2 hours. Other broker normally slow responding. I am glad they are making progress and less stress f... Voir plus
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Prompt, accurate and professional response to my queries. First query satisfactorily resolved while I was still communicating on the online help portal. Second query was also responded to. I was al... Voir plus
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Have only had to contact customer service once and the representative Steven solved my enquiry very quickly via live chat (and follow up email). He made it such a straightforward easy process.
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À propos de l'entreprise
Écrit par l'entreprise
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Coordonnées de contact
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australie
- support@selfwealth.com.au
- www.selfwealth.com.au
4,8
Excellent
316 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Selfwealth
Thank you for taking the time to share your feedback. We’re so pleased to hear that your experience was quick and that you were able to get what you needed straight away. I'll passed your comments on to Supriya as I can see she helped you! Feedback like this truly means a lot to our team. If there’s ever anything further we can assist you with, please don’t hesitate to reach out.
Great work from Supriya
Great work from Supriya
Thanks fror helping me out.
9 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to leave a review. I’ll be sure to pass your feedback on to Supriya. Please feel free to reach out if you need further support in the future.
Réponse de Selfwealth
Thank you for your kind feedback! We’re pleased to hear you were happy with the service.
I got the information I wanted in a timely manner…
I got the information I wanted in a timely manner.
6 février 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to provide feedback, we are glad that you were able to get the information required in a timely manner. Please let us know if there is anything further we can assist with.
Réponse de Selfwealth
Hi Michelle, thank you for the great feedback. We’re really pleased to hear you found our team helpful and knowledgeable. We’ll be sure to pass this on to them.
It is always better to speak to someone…
It is always better to speak to someone verbally when you have a problem. This probably took longer to sort than it needed to because of misunderstandings in the communication.
2 février 2026
Avis spontané
Réponse de Selfwealth
Hi Jeanne, thank you for your feedback. We understand that verbal communication can help resolve issues more quickly, and we’re sorry this took longer than it needed to. We appreciate you sharing your experience and will take this on board.
Excellent swift help with integrity :)
Blake was wonderful and helped me sort out my issue .
30 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you for the review Colin. We're glad to hear that Blake was able to support you, and we'll be sure to pass this on to him. Feel free to reach out if you need anything else.
Réponse de Selfwealth
Thank you for your feedback, I'll be sure to pass this on to Supriya. Please feel free to reach out should you need any further support.
Great support
Blake gave us great support to complete our application and we now feel confident about working with the platform.
28 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you for the kind feedback, I'll be sure to pass this on. we're really glad to hear the support was helpful and that you’re feeling confident moving forward on the platform. Please feel free to reach out whenever you need.
Fast and accurate support
Blake answered my complex questions cleanly and confidently
28 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to share your feedback. We’re glad to hear that you received fast and accurate support, and that Blake was able to answer your questions clearly and confidently. We’ll be sure to pass this on to him. Please feel free to reach out again if required.
Very prompt and informative response
Very prompt and informative response. The fact it was via chatbox was great as there was no waiting on the phone, and it allows the question asker to reflect on the written response. Jake was great.
28 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you very much for your kind feedback.
We’re pleased to hear that you found the response prompt and informative, and that the chat function was helpful. We’ll be sure to pass your comments on to Jake. Please reach out if we can help again in the future.
Very fast response and very helpful
27 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you for your review! Your feedback means a lot to us. If you need any further support, please don’t hesitate to contact us.
I am not the most tech savvy person
I am not the most tech savvy person , I got very frustrated with trying to excess my account. The person I spoke to was very patient with me and after a time we got it sorted out. Great customer service.
23 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you for your feedback. We’re really glad our team were able to patiently help get everything sorted out for you - I'll be sure to pass on the feedback. We truly appreciate you taking the time to share your experience.
Blake was great with helping me
Blake was great with helping me. Offered me other solutions to make my inquiry happen.
23 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you for your kind feedback, I will be sure to let Blake know, We are glad that you were able to find a solution to your enquiry. Please as always feel free to reach out if needed in the future.
Very responsive and helpful
Very responsive and helpful. Was checking in the backend to make sure everything was in progress for us.
22 janvier 2026
Avis spontané
Réponse de Selfwealth
Thanks for the great review! Happy to hear the process felt smooth and you were well supported. Please feel free to reach out if we can be of assistance again.
Easy help Thanks
22 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you for the feedback its appreciated. Please feel free to reach out again if we can support.
Good chat based online customer…
Good chat based online customer service. Got what i needed to get done quick.
22 janvier 2026
Avis spontané
Réponse de Selfwealth
We really appreciate your review, and will pass your feedback onto the team! Please feel free to reach out if you require any further support.
Best Trading Platform Out There!
I've been using Self Wealth for years and the platform and service is world class. The platform is very user friendly even if you haven't used a trading platform previously you'll find it easy to navigate and use. I'm about to open an account for my 3 year old son! I needed support with a mistake I had made and Chloe from the support team was so quick to respond and rectify my issue, the speed in response and resolving my issue was second to none. Highly recommend. One of the best systems I've used for trading.
20 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you for the review Jody! We are glad to hear the Chloe was able to support you with opening your account for your son. We will be sure to pass on your feedback to Chloe. If you need any further assistance, feel free to reach out.
The clear and simple explanation…
The clear and simple explanation supplied by Heather, coupled with an appropriate level of understanding and empathy
20 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you very much for the review Dominic. We're very glad to hear that Heather was able to help you. We'll be sure to pass on your feedback!
2FA help
Once I had determined that I had to email SW with a help request (Chat or phone help was not available) I received timely response to my notification.
20 janvier 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to leave a review. Whilst we do offer chat support, though it may not always be immediately available depending on demand. We appreciate you reaching out via email and are glad to hear that our email response was timely and hopefully helpful. Your feedback is valuable as we continue to improve our support experience.
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