Serco Avis 

I was head of ethics for Serco AP in 2023. My role was to promote adherence to Serco’s code of conduct and ethics. During my time I dealt with hundreds of complaints by employees of bullying, dishonest practices, racism and sexual harassment. Most complaints related to the conduct of mid and senior tier executives. My observations were Serco are entirely profit driven and have little to no regard for their employees at all. Their code of ethics is a marketing tool and they do not adhere to it in any way. Complaints are routinely ignored and no action is taken, even where the majority of complaints were credible or sbtantiad. I was fired without warning 6 months into my role for advocating for employee rights and cultural change. The management were completely disinterested and unprincipled. Bullying and abuse was rife. It was my worst employment experience by far in my 30 year career.

Traitors to this country. Fill and line their pockets and make this country unsafe.

While the work itself is fulfilling, the current management approach hinders the team's ability to perform at their best. A change in management style to one that values communication, respect, and collaboration would greatly benefit both staff morale and the quality of service provided to patients.
This review is based on my experience as a Ward Host at Southampton Hospital, While I found the work itself to be rewarding and enjoyed the opportunity to assist patients, the management style created a challenging and difficult work environment. One manager in particular YASHPREET BHANGAL and some supervisors under him were the worst. and they were showing a lot of contempt to ward hosts.
A professional and respectful work environment is essential for a role that is so vital to patient well-being.
Key Issues:
- Communication & Respect: The management approach lacked respect for the ward host team. Instructions were often delivered in a demanding and authoritarian manner, which created a tense atmosphere and made it difficult to ask questions or seek clarification. The team often felt as though their contributions were undervalued.
- Workload & Expectations: Expectations for the role were at times unrealistic, and there was a perceived lack of understanding of the day-to-day challenges faced by ward hosts. This led to unnecessary pressure and stress.
- Team Morale: The overall team morale was low due to the disrespectful and unsupportive management style. A more collaborative and respectful approach would significantly improve the work environment and the effectiveness of the team.
Cons

If I could put a zero star I would , you should be ashamed of yourselves, I paid for a collection ( I am disabled) so had to pay for it out my benefits and because I listed the items incorrectly refused to take it …. Absolute shame on you after the telephone conversation where you basically didn’t give a shit and told me I’d have to pay again …. No wonder so much fly tipping goes on and as for the gentleman I spoke to and I use gentleman lightly how powerful you must have felt when I was in floods of tears trying to explain !!

Absolutely disgusting what serco did to UK there are homeless people on streets and not even they are getting free food and hotels like immigrants are who ever work for this company are committing treason

Worked for this company for just over two months, and I simply could not take any more and had to leave. They consistently lie to both their employees and customers about targets and measures they are supposedly meeting when they are not. They break rules such as not providing inductions and safety training, as well as failing to supply the correct equipment for their employees.

Scum of the earth. Absolutely ruined England 🇬🇧
Putting the citizens of the uk at a huge security risk with thousands and thousands of unvetted illegal immigrants all for the sake of money. Disgraceful

Cannot be trusted and ruining the country

Housing illegal immigrants. Huge risk to the population. Boycott this company

The biggest corrupt company. Protecting the scumbag in the hotels. You should be closed down for good.

Sacking staff and then running illegal migrant hotels with migrants? Disgraceful should be fined

Serco you are destroying the uk. Scandal, assisting illegal immigration is a crime. Nobody likes you even your employees. Disgusting company that is actually putting the British public at risk. All these protesters will be heading your way as everyone has had enough. The non documented targeting our woman and child. Let’s hope nothing happens to anyone you know as this is a problem of your own making.

Stayed at a Serco asylum hotel. Room came with authentic Victorian damp, musical plumbing, and a live rodent concierge. Would recommend to people I hate

Horrible business. Exploiting the British taxpayer due to wholesale contracting out to house illegal immigrants.

Epistemological Lobotomy: a metaphorical "surgical" intervention that disrupts or alters the way knowledge is acquired or understood. A situation where a person's capacity for critical thinking, reasoning, or knowledge acquisition is deliberately and forcibly impaired.

I left Serco last year September they wrote to me last year you owe us money so I payed I get a letter this week saying oh sorry are systems are playing up I phoned them and said make sure it don’t play up again and thank god for bank statements trying to get money out of me they didn’t even pay me a wage in October but I owe them they owe me more like I would never work for them again and you have to wonder why there turn over is so high they don’t know how to look after there staff so that’s why people walk and there pay is a joke

Been trying to contact serco for weeks the property next door to us is with serco tenants the garden is overgrown and rats in garden
No one contacted as yet