Serversdirect Avis 

466
•
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Initially concerned at unfulfilled delivery for an in stock item, date being moved back 3 times. However, this was not their fault I believe, more a courier issue as delivery was to Northern Ireland.... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Delivery was supposed to be Monday, one week on from the order date, but it never arrived. Phoned the following day, as there was no valid email address, and spoke to someone who was clearly reading... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Placed an order for x2 seagate 8tb hdd. Web site said they were in stock. Very urgent order. Order accepted. Paid next day delivery. Received multiple emails saying order accepted and processed, it th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

OMG, what an amazing company. Ordered 2 x aircon units, one for us and the other for elderly parents. Delivered as promised the next day. Had a question and cannot praise highly enough the customer... Voir plus

À propos de l'entreprise

  1. Magasin d'informatique

Informations provenant de diverses sources externes

The UKs best for tower, rack and blade servers, all available on next day delivery. Free advice and technical support.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

466 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,5

Tous les avis

(466)

17 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Installed two of the Ubiquiti access…

Installed two of the Ubiquiti access points in a large building and they are excellent the coverage is faultless and after a software upgrade they have been superb could not beat the price or service from servers direct

31 août 2021
Noté 1 sur 5 étoiles

Delivery

I paid extra for next day delivery but it took 3 days to arrive very unimpressed
Hugh

28 août 2021
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Réponse de Serversdirect

Hello Hugh,
Thank you for your review.
I am truly sorry for the overall experience you have had with us and with the delivery of your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have investigated this further and can see the delivery has now been successful, but due to the issues you have experienced, I have processed a refund on your delivery charge, which will show back in your account within 2-5 working days.
I am genuinely sorry for any inconvenience caused; if you do have any further queries, please let us know.
Kind Regards
Alice

Noté 1 sur 5 étoiles

Order not received and Poor customer service

Ordered Desktop PC on 25th Aug and paid delivery charges for collect plus next day delivery.
Item was not delivered on 26th Aug. Today (27th Aug) I called customer service and they were very rude and unapologetic and did not resolve issue apart from saying that you will your order today. I emailed customer service and they refunded delivery charges. At the time of writing this review I see on delivery tracking website my order was not delivered and returned to Depot again.
Company returned delivery charge but I have not received my order. I am not worried about delivery charge but I need my order for which company has charged the full amount. I would have rather bought the same item elsewhere if they have not promised to deliver next day.

27 août 2021
Avis spontané
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Réponse de Serversdirect

Hello Lovenish,
Thank you for your review
I am truly sorry for the overall experience you have had with us and with the delivery of your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have investigated this further and can see the delivery has now been successful, but due to the issues you have experienced, we have refunded your delivery charge, which will show back in your account within 2-5 working days.
Again, I am genuinely sorry for any inconvenience caused. If you do have any further queries, please let us know.
Kind Regards
Alice

Noté 5 sur 5 étoiles

Quick response times

Even though there was an issue with my purchase (a missing part), Appliances Direct acted quickly and resolved my issue satisfactorily. I would recommend to my family and friends. They are friendly and courteous and respond quickly.

13 août 2021
Avis spontané
Noté 5 sur 5 étoiles

Ordered the Synology DS218 from Servers…

Ordered the Synology DS218 from Servers Direct as they were the only people to have it in stock, bit of a bonus that they were also the cheapest. It arrived the next day as expected and was well packaged, email updates all the way along the process. I have used and recommended Laptops Direct previously so when my Google search for a DS218 turned up Servers Direct I knew everything would go smoothly.

23 juillet 2021
Noté 5 sur 5 étoiles

Perfect in everyway

In the olden days, I used to go to PC World and wander around their laptops until I found one that looked good and I could afford. Six years on, after considerable online research, I settled on a computer offered at a competitive price by Serversdirect. I paid for it on a Sunday and it arrived via DPD midday on the Tuesday, in immaculate condition. A faultless service and the laptop is pretty damn good, too.

5 juillet 2021
Noté 1 sur 5 étoiles

Wrong technical advice given on server…

Wrong technical advice given on server parts, customer service doesn’t seem to be in anyway connected to the sales department. So when got an issue I’m stuck with goods struggling to return. It’s literally just drop shipping by sounds of it without any technical knowledge of what they are selling. Cheap is always best as can cost more in long run.

17 juin 2021
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Réponse de Serversdirect

Hello David,
Thank you for your review.
I am truly sorry for the overall experience you are having with your order currently.
I have passed on your comments to the relevant departments so this feedback can be investigated and dealt with regards to the concerns raised.
I have reviewed this further and can see a collection has been arranged for the goods and once returned the case manager will be in touch to discuss this matter further and get this resolved for yourself.
I am genuinely sorry for any inconvenience that has been caused but if you do have any further queries then please let us know.
Kind Regards
Kieran

Noté 4 sur 5 étoiles

I brought a TV from buyitdirectuyitdirect but…

I brought a TV from buyitdirect but after 18 months it developed a fault at first they didn't want to know so I did some homework and they had it back for test unfortunately it took nearly a month for them to sort but lucky they said it had developed a fault and are sending me a replacement brilliant thank you

16 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

The lead piece of the charger was…

The lead piece of the charger was missing from the phobe i ordered. Quick part refund was one of the options offered to me by the company. Very quick, very direct (pardon pun). Great customer service. Phone was in excellent condition. No problem recommending this company
David

8 juin 2021
Avis spontané
Noté 2 sur 5 étoiles

Problem Free until they called get me to change the rating!

Ordered a MFP and it arrived in quick time. Then days later they called to try to get me to up the rating. You are not supposed to game the reviews.

28 mai 2021
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Réponse de Serversdirect

Good afternoon,
Thank you for your email.
I am sorry you were called to up the rating, we do sometimes call customers to understand what we could have done to achieve a 5-star rating so we can listen to feedback and implement positive changes within the business to achieve a more positive customer journey.
Please accept my apologies for any inconvenience caused to you.
Kind Regards
Atif

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