Initially concerned at unfulfilled delivery for an in stock item, date being moved back 3 times. However, this was not their fault I believe, more a courier issue as delivery was to Northern Ireland.... Voir plus
L'entreprise a répondu
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Delivery was supposed to be Monday, one week on from the order date, but it never arrived. Phoned the following day, as there was no valid email address, and spoke to someone who was clearly reading... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
The UKs best for tower, rack and blade servers, all available on next day delivery. Free advice and technical support.
Coordonnées de contact
Etats-Unis
- www.serversdirect.co.uk
3,5
Moyen
466 avis
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Terrible purchasing experience
Terrible purchasing experience. Company is insisting we've been sent two orders but we've only received one and are refusing to acknowledge their own tracking information provided on their website.
7 janvier 2022
Avis spontané
Réponse de Serversdirect
Good Afternoon E Morgan
First of all, thank you for taking the time to leave us a review, we really do appreciate it.
Please accept my apologies for the issues you have faced regarding your order.
This is certainly not the experience we expect our customers to have.
I would really like to investigate this further with the hope of resolving it for you, however I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you
Kind Regards
Kimberley
Very quick service
Very quick service. Was surprised that it was delivered by Amazon in one if their vans. But good service all round a great product
6 janvier 2022
What shocking service
If there was an option for no stars i would have gone with that.
All i have been given so far almost a week after the date they told me my servers would arrive is the run around.
All i have been asking for is a tracking number they cant even provide that it is simply not good enough.
They promised to call back and havent.
I would suggest that you find somewhere else to buy from.
Just so everybody is clear i never recieved a call back i rang them. I have now cancelled the order and am awaiting the return of my money.
I also asked for them to reimburse me the cost of ring their expensive support line but this fell on deaf ears.
These guys could do with some customer care training.
28 décembre 2021
Avis spontané
Réponse de Serversdirect
Good Morning
First of all, thank you for taking the time to leave us a review. We really do appreciate it.
Please accept my apologies for the issues you have faced regarding your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I can see you have received a call back this morning from one of our customer service team leaders.
I am genuinely sorry for any inconvenience caused; please let us know if you have any further queries.
Kind Regards
Kimberley
Perfect, as online should be
Perfect, delivered onetime, well packaged, traceable, good communications. Above expectations. Thank you.
27 décembre 2021
Réponse de Serversdirect
Good Morning Derek
Thank you for your review. We do appreciate your feedback.
I am glad to hear that your order arrived with no issues and you are pleased with your purchase.
If you require any further assistance, please let us know.
Kind Regards
Emily
Product ordered and arrived on time
Product ordered and arrived on time.
Proactively they called to assess my need and offer trade terms, which although trade didn't apply in this instance.
10 décembre 2021
Fast delivery,item was new and unopened…
Fast delivery,item was new and unopened box which is a good start.NAS now running without issues at the moment.
6 décembre 2021
AVOID THIS SUPPLIER LIKE THE PLAGUE!
AVOID THIS SUPPLIER LIKE THE PLAGUE!
Customer service beyond abysmal. Sales staff know absolutely nothing about the products that they are selling. No documentation is supplied with the components, and if you ask the customer service for advice on what peripherals are needed, they ask you to consult the manual which they don not provide (either in paper form or electronic).
If you can source your required equipment[ from anywhere else, go with that other supplier. Serversdirect do not deserve anyone's patronage.
2 décembre 2021
Réponse de Serversdirect
Good Afternoon James,
First of all, thank you for taking the time to leave us a review; we do appreciate it.
Please accept my apologies for the issues you faced with trying to get help with your Server.
This is certainly not the experience we expect our customers to have, and it will be reviewed internally.
If you require any further support, please do not hesitate to contact us.
Kind Regards
Emily
Excellent service and price
Excellent service and price, and a spare power lead to suit UK plugs included. Well done.
28 novembre 2021
Product purchase…
I found the advert for what I was looking for.
I found the product.
I bought it.
I installed it.
It is working well.
27 octobre 2021
Be warned this bulb does not work on 5GHz
My only requirement was that the bulb worked on 5GHz which the advert confirmed to be the case, turns out it isn't and you have to add a second network on 2.4GHz for it to operate. Complete waste of money.
18 octobre 2021
Réponse de Serversdirect
Hi Customer,
Thank you for your feedback.
I am truly sorry for the overall experience you have had with us and with the delivery of your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally with regards to the concerns raised in your review.
However, we hope you enjoy your order in the future, and if you have any further queries, don't hesitate to get in touch with us on 0330 041 2271.
Warm Regards
Alice
Rip off call charges
Calling Servers Direct cost me £1.80 for a 2 minute phone call. They do not tell you that you get a service access charge on top of the 13p pm. Rip off avoid companies that do this to make money from you.
12 octobre 2021
Avis spontané
Réponse de Serversdirect
Good Morning Tony,
First of all, thank you for taking the time to leave us a review, we really do appreciate it.
Please accept my apologies for the issues you have faced regarding the charge you faces whilst contacting us. This is certainly not the experience we expect our customers to have. I would like to assure you that as a valued customer there is a local rate telephone number located on your order confirmation.
After looking into this further I have issued a refund of these call charges. Please allow 3-5 working days for this to appear in your account.
I do hope this is an acceptable resolution to your review, but if you do require any further support please do not hesitate to contact us.
Kind Regards
Emily
Disappointed Though Not Surprised
The main reason for my rating was that I bought a laptop with a 15.6 inch screen and it's actually 14. I watch a lot of content and movies so always go larger rather than smaller with my laptop's. I always have reservations when shopping online as you can never really be sure of what you will actually receive (which should never be an issue in any case). As I need a laptop now I thought I would make do and be more careful with whom I shop in future. This kind of error should simply not happen though as the title of this review shows it's the unnecessary risk you take when shopping online. This simply should not have occurred.
11 octobre 2021
Réponse de Serversdirect
Hello Mr Alleyne,
Thank you for your review
I am truly sorry for the overall experience you have had with us and with your Laptop.
I have passed on your comments to the relevant department so this can be investigated and dealt with internally with regards to the concerns raised in your review
I have investigated this further and can see the delivery has now been successful but due to the issues you have experienced I have now processed a goodwill gesture of £25 which will show back in your account within 1 - 5 days
I am genuinely sorry for any inconvenience that has been caused but if you do have any further queries then please let us know
Kind Regards
Emily
Great service
Server arrived on expected date. Well packaged. Good value for money as well.
Bought this a as a home media Linux server and everything just worked.
9 octobre 2021
Extreme delays and poor customer…
Extreme delays and poor customer experience. I just wanted to cash in a credit note (from when they’d previously delivered a damaged item) and purchase a computer monitor to work from home.
- 23 Aug, ordered the item and paid extra for delivery on 27 Aug
- 25 Aug, auto email- delivery delayed 2 Sept
- 31 Aug, auto email- delivery delayed 8 Aug. I tried to contact via LiveChat, no response. I carried Ed to contact via Twitter, no recent tweets. I checked the website, the item was still being advertised as ‘in stock’. I emailed the Sales Advisor who had placed the order, no response. I found a general email address and received the response of ‘incredibly sorry’, wait, or choose another item. I asked them to refund the delivery charge, they did not acknowledge this request.
- 6 Sept, auto email- delivery delayed 13 Sept
- 8 Sept, auto email- delivery delayed 16 Sept
- 14 Sept, auto email- delivery delayed 23 Sept
- 21 Sept, auto email- delivery delayed 1 Oct
- 29 Sept, auto email- delivery delayed 6 Oct
- 6 Oct, no delivery
- 7 Oct, no delivery
- 8 Oct, no delivery. I emailed customer service again and directly asked about compensation. I was met with the same ‘we’re truly sorry about the inconvenience’, wait, or choose another option.
Infuriating service.
9 octobre 2021
Avis spontané
Réponse de Serversdirect
Hello Sam
Thank you for your review
I am truly sorry for the overall experience you have had with us and your order's delivery.
Would you mind providing your Sales Order number or Postcode so we can investigate this further for you? The concerns raised in your review will be dealt with internally.
I am genuinely sorry for any inconvenience caused, but if you do have any further queries, please let us know.
Kind Regards
Emily
Great service and very prompt delivery.
27 septembre 2021
Ordering was fine but deliver was a let…
Ordering was fine but deliver was a let down
12 septembre 2021
Réponse de Serversdirect
Hey Adegboyega,
Thank you for your review
I am truly sorry for the overall experience you have had with us and with the delivery of your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have investigated this further and see your case manager has since been in touch to advise on the delivery.
Our suppliers have advised that this was delivered on 11/09/2021; please reply to the separate email if you have not received this.
I am genuinely sorry for any inconvenience that has been caused; if you do have any further queries, then please let us know
Kind Regards
Alice
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