Shipsurance Avis 

We’ve used shipsurance a lot over the years with Shopify. Now I wish Shopify would change carriers. Shipsurance puts forth so many delays anymore, even forcing you to wait for postal services to complete investigations that take MONTHS. Customers are glad and we all enjoy a false sense of security that we have insured packages UNTIL something goes wrong and they have to wait 20-40 days to file a claim, than 2-8 weeks for postal investigations. Unreasonable delays and we have to refund in advance of claim approval just to be sure customers aren’t angry at the incessant delays.

Dear Shipsurance, If we buy coverage and wait the required long time to file a claim, pay the dang things out and don’t make us stall the customer even longer - FOR **MONTHS** We hate the experience now and are actively testing other insurers like Route.

Shipsurance doesn’t care about your customers, and don’t care about your business and the consequences of stringing customers out for months to get a resolution. They only care about putting out as many roadblocks to paying claims as they can manage, for their own bottom line.

I have had three claim submitted to shipsurance via Pirate Ship and each time after making me jump through hoops to provide all their required info….even though a simple tracking search can show that my items were never delivered to my customers…I never received any compensation for the lost merchandise.

Shipsurance is how insurance should be! Easy, fast, and efficient. It makes shipping much easier, and give us peace of mind for those shipments that tend to cause issues.

Easy, fast, efficient, great experience in getting paid for a shipment damaged in transit.

We've been using Shipsurance for years for our business and are very happy with the service. Recently we had an international UPS package that was supposed to arrive 3 weeks ago but UPS lost it and would do nothing about it. They don't answer any emails/phones from sender/recipient, left us helpless. I'm so glad that I bought the insurance with Shipsurance. I got the money back from Shipsurance the very next day after we filed the claim! I'm so impressed by the great service Shipsurance provided! I will recommend Shipsurance to anyone!

Documentation was provided as required for a claim to be processed. Clear instructions were given by InsurePost and claim was handled in a professional and courteous manner. I have been using InsurePost and have been very happy with the service that is being provided.

So pleased with the service. We have been filing claims for a few years and it is relatively easy. We have always had pleasant experienced with Shipsurance.

I insure all my orders through Shipsurance. Although I pack extremely carefully, accidents do happen. The ease of filing a claim and the confidence the claim will be paid is fantastic. Professional service!

Trust this company. They are honest, make every effort to process the claim quickly. Why would anyone buy USPS insurance and denied on each claim! I highly recommend Shipsurance. Avid supporter.

Shipsurance is amazing. They paid my claim in one day.

Reaching out to the representative was the most positive experience I have had from a company in a long time. The company was responsive and, despite not covering the cost of shipping a replacement item to my buyer, paid nearly every bit of the cost to replace the item insured.

Excellent customer service, prompt replies and processing. Extremely quick to settle the claim and get it paid

I had ship this one kind and rare frosted glass oil lamp
with a very rare lamp shade very large.
we had pancaked very careful and with extra care
but when arrived it was broke, I was very happy how easy and quick Shipsurance was able to resolve the issue. thank you

I shipped two fragile handmade pottery pieces to UK from US via USPS. Although they were well packed, both items were quite damaged enroute. I received an echeck within a week of filing my claim. It was an easy, concise form to complete and took a relatively short time to file and receive payment

My experience with Shipsurance in connection with filing a claim for some lost overseas mail was very smooth and I was very satisfied with how it was handled and the speed at which I received my reimbursement. A+ experience!!

I use Shipsurance for all my shipments. I have had a handful of lost packages over the years and they were always paid out in a timely manner. I would recommend them any day!

Complete scam. Unfortunately Shopify uses them as a partner for shipping insurance. I have no idea why a company like Shopify would use a partner like this. The amount of work and redtape they make you go through for a legitimate claim is nothing short of a scam. They have no intentions of paying claims. If you have a claim, you better hop you followed their T&Cs to a T or else they will find every loophole they can. If you ship on Shopify or any other platform - avoid adding the shipping insurance as they will do everything they can to NOT HELP YOU. Save the money.

A SCAMMER IS ALWAYS A SCAMMER!!

After posting the review here, they were quick to leave a comment and asked to contact them with a case number so they can look at. I was dumb enough to do it, emailed them, and they replied like this:
"The claim has been closed. Loss, damage, shortage, or non-arrival of any parcel or freight and the contents when it is obtained by trick, false pretense, or other fraudulent schemes is excluded from coverage."
Lmfao, this is exactly what I have gotten from the first day, no explanations what exactly the "trick" here when I put a f**ing long essay together to prove my situation. EVERYONE BEWARE! They're active here so they can pretend like having a good customer service but will straight denying your claims just to run away from covering you. DO NOT make the same mistake as me.

Shipsurance is a company that cannot be trusted! In June I mailed a package valued at $220 by USPS with signature confirmation through Pirateship. The package was lost in the mail and is still listed as in transit. I sent in all of the information requested by the due date. The company then asked me to have the recipient complete an affidavit confirming that the package was never received. I explained to Pirateship that the recipient's sister purchased the package and I had no contact at all with the actual recipient. I was confused about the affidavit since Pirateship is showing that the box was never delivered. I explained this and Shipsurance stated that the affidavit must be signed or the need verification of a charge-off or refunded. I had already provided proof that the basket I customized was replaced and there was no refund or charge off. Well, Shipsurance denied the claim although I had provided everything I had. I was the purchaser of the insurance and I had no idea that I would need to have someone else to provide information besides myself. How could I possibly get someone to complete a form that I have never met or communicated with? You would think that verification that I replaced the basket would have been sufficient. Pirateship then tells me I could appeal the decision and provide details about the affidavit. Well, I have provided everything and I have nothing new to tell them. I may still attempt the appeal however, if they ignored the information before why would they pay attention to the exact same information now? I also contacted Shipsurance and was informed they do not speak with purchasers of their insurance but only sellers. I sent an email and never received a response. I also left a voice mail for Val, the Pirateship representative, and received no response. I honestly believe Pirateship nor Shipsurance took the time to review all of the screenshots and the information I provided. After all, it's not their loss. Be careful if you utilize this company.

Sold at item for $1,000.00. Buyer paid Paypal Goods and Services, invoice was generated. Shipped said item via UPS, with Shipinsurance bought from Pirateship.com. Item insured for $1,000.00. UPS lost item. Claim filed on November 1, 2021, all documentation provided. Claim was denied on November 5, 2021 claiming an exclusion relatd to "Sports cards being sent in for grading". Improper denial of claim.

EDIT- They paid out on the claim after being contacted.