Shipsurance Avis 

We've repeatedly uploaded the documents requested and they continue to say they have not been received. Some claims we've uploaded the documents 2-3 times and they still claim they have not been uploaded. They have yet to respond with an answer after sending several emails asking what the problem is on their end. Zero integrity and terrible service.

I received a warning from Shipsurance stating that my claims ratio is above expected level. Not sure where it came from. My total claim with this insurance company is one after dozens of buys. If it cannot handle the claims, it shall not be in this business. Also, the oddest response from a broken set claim is that it would only pay one piece of the whole set value. I never had a bad experience close to it when I work with USPS, Fedex and UPS damaged item claims. Stay away from this company.

I want to share my frustrating experience with Shipsurance. Despite UPS declaring packages as lost or damaged, Shipsurance requires a signed affidavit from the recipient before processing any claim. This not only delays the process but is often impossible to obtain, leading to denied claims. Vendors are forced to reimburse customers within a reasonable timeframe, but Shipsurance’s 20-day wait period for filing claims is way out of line with the requirements of UPS or USPS, causing significant financial strain. Additionally, their retrospective audits and demand for repayment for claims already settled if the package is later delivered are both unethical and unfair, placing undue financial burden on vendors.

Furthermore, Shipsurance requires an enormous amount of back-and-forth documentation and photographs, which seems designed to consume hours of a vendor's time, frustrating them and making the claims process even more cumbersome. Vendors who know that time is money find this approach particularly burdensome.

For example, I recently received a notice from Shipsurance requesting reimbursement for a package that was eventually delivered after the claim was paid. Despite having no control over the delivery, I am now required to remit payment, which adds to the already significant financial strain.

I strongly advise potential users to consider these policies before choosing Shipsurance for their shipping insurance needs. Their practices delay resolution, incur additional costs, and make it extremely difficult to get rightful compensation.

The Shipsurance terms of service include the following relevant points:

Claim Filing: Claims for loss must wait 20 days for domestic shipments (40 days for international) before filing.

Affidavit Requirement: A claim statement or affidavit signed by the recipient is required.

Retroactive Billing: If a package is delivered after a claim is paid, the vendor must reimburse Shipsurance upon their demand.

A $5000 guitar got broke in half by UPS! They refused to pay for it, they would only pay $300 to get it "repaired" !! I told them I paid for $5,000 in coverage, NOT $300.. They don't care! Greasy company and the women who work there are vile and uncaring!

Horrible. Don't expect to be pai if you have a UPS damage claim. F-rating.

After using PirateShip and Shipsurance for about a year, Shipsurance has decided to DROP our company for having the nerve to file a claim for a package that arrived damaged. They SEEMED like a better option in comparison with lower rates. Bear in mind, we've only had ONE prior claim, making this the second. (which I'm not expecting)
I guess this company only works if you are lucky enough to never have missing or damaged packages. It is beyond pointless to buy insurance when the insurer will just drop you for using the service.
We would recommend anyone not to pay for this sub-par service.
EDIT: After talking to Shipsurance, they just reiterated that they will no longer support us. Their response is a joke.

It brings peace of mind. I include insurance with all my orders, so if anything goes wrong, they handle the fight for me and ensure I receive the compensation.

I’ve come to greatly appreciate Shipsurance. Easy to make a claim and share with the customer to confirm, and payments come quickly with just a few easy-to-find attachments and no back and forth hassles.

They made the process very simple, clear, and concise! My claim was processed and paid out within a week.

Sold an item via Etsy. They recommended USPS and Shipsurance. I buy their shipping insurance to cover the $2100.00 value. I buy signature required from USPS. The recipient never receives the goods and files a claim, Etsy takes $2000.00 out of MY bank account and gives it right away to the buyer. USPS says the parcel was signed for and delivered. The buyer claims it was not delivered. Shipsurance denies my claim. USPS denies my claim. You can't do honest business with Shipsurance or Etsy. No help. Cold Shoulder. They obscure the truth and their exemptions in the legalese & fine print. Best to avoid them. They represent the worst in shipping insurance.

UPDATE: readers, ETSY took 2000.00 from me without warning and “refunded” the buyer. Clearly, this practice is super sketch. Avoid ETSY.

My small business has submitted multiple shipsurance claims and none of them have been paid out. We and our customers jump through every required hoop and get no response. Tremendous waste of time for us and our customers that just costs us money. This service is useless.

After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

Tried to file a claim and received poor customer service. Waiting weeks between email replies is unacceptable, and the person who was helping us did not seem interested in actually helping us.

So easy to use. Essential for our growing business.

Processed claim very fast and efficient. Great customer service. Reliable insurance company.

We are immensely grateful for the outstanding service provided by Shipsurance. They have consistently gone above and beyond to ensure our shipments are protected and any issues are resolved promptly.

Their coverage solutions have not only saved us time but have also provided peace of mind. They have proven to be a reliable partner, always delivering on their promises. Their quick response and efficient handling of claims and refunds demonstrate their commitment to customer satisfaction.

We wholeheartedly recommend Shipsurance to anyone seeking exceptional coverage and top-notch customer service. Thank you for your outstanding support!

Shipsurance denied our claim. We have shipped hundreds of Packages to Europe. Recently Etsy switched to Shipsurance and we were advised to use them by Etsy. Two packages were lost, and they paid the claim on one but denied the 2nd. Poor excuse for a company. Avoid them at all costs!

I recently had to file two claims with Shipsurance. In both instances, I received a quick reply with a list of the required documents. Every time I attached new documents, I was notified that the claim was updated. In one case, I received a partial refund, and in the second, I received the full coverage price for the damaged item. Both claims were completed and paid in about two weeks. All my correspondence with them was done by email. I was happy with the outcome and will use them again.

We ship fairly expensive hand made furniture and home accessories. Over the last 10 years, UPS has never honored a damage claim on any of our shipments, they've always found some reason to deny it.

I've always been skeptical of third party insurance in general, and after our experience with UPS, skeptical of shipping insurance in particular. But after a rash of damaged UPS shipments this year, we started buying the additional Shipsurance insurance on our Shopify shipments.

A couple weeks ago, UPS did their normal trick of drop kicking a carton out the back of an airplane, completely destroying its contents. We had Shipsurance on this one, filed a claim, and had a payment for the full agreed value in less than a week.

I will never ship another high value package without using Shipsurance.

Shipsurance paid me through Pirate Ship for one (1) claim, for a broken item (by UPS), and now has sent me a letter dropping me. According to their letter, I’m no longer able to insure anything through Shipsurance on Pirate Ship or anywhere else. What is the purpose of having insurance? ONE CLAIM???? I’m so disappointed! I’ve had a pirate ship account for a couple of years now. Sad!!!