Showcasecinemas Avis 

Went to this dudley showcase cinema xmas eve 24/12/2021 for 6.30pm to watch spiderman first time as we usualy go to starcity. Will happily say that i will never be going to this cinema ever again. Went to watch spiderman so pre-booked tickets as everywhere else seats were getting booked so booked locally. I walked in and thankfully wasnt that busy. I went over to the food bar were ther was no queu asked the gentleman to which I later saw on his name tag was Steve (manager) if he was serving to which he replied yes. I was about to begin my order when he turned around and said someone else is before me. I couldn't see anyone and he called over a white gentleman from another que. There was around 3 ques. I politely told him that I'm in this que and that man is in another que why shud he be served b4 me to which he replied he is b4 me. I questioned ye but his in another que. As I glanced up I saw the security guard come closer ( iwasnt shouting but being very polite) the security guard just stared at me like his never seen an asian girl before and as if I was about to rob something from a candy shop. I wasnt happy at all as I felt quite intimidated and felt it was bad customer service. The girl who served me was lovely. I was pretty annoyed and actually first time kinda felt it was racism. So after my film finished we was about to leave. I stood at the entrance with my kids and the security guard came up to me in my face like he had some kind of power and said go get out. I was so angry. There was 2 white gentleman standing and he didnt even say anything.i requested he give us couple of mins as it was pouring outside. He shouted quick get out now I dnt care if it's raining I want to go home it xmas tomo.i again politely said I understand of course u want to go home just give us couple of mins as there are still alot of ppl around and we will leave my son has gone toilet. He said I dnt care get out wait in the rain.i said so y are u not telling other ppl who are standing around is it bcus I'm asian? He said dn play that card with me just get out. I said no I'm waiting for my son whose gone toilet his only 13 dnt feel comfortable leaving him inside alone. He said what ur sons 13 and u want to hold his hand in a very rude and intimidating way. At this point I became very annoyed. I said well his my son his 13 and if I want to hold his hand and protect him wats ur problem. At no point did he tell anyone else to go. I mean the other white people standing around. I them said ur actually being RACIST! He was very rude and then started accusing me that I wanted to sneak ppl into the cinema I said are you being serious why the hell would anyone want to enter a cinema closing. I them asked him his name to which he refused! I have never been so angry. My son came so then I decided to go out which he slammed the door and said good riddance. The other 2 white gentlemen came out and approached me and said we apologise for that racist behaviour we are not all the same. Sorry that you had to put up with that as we have been standing inside for ages and he didnt once tell us to leave but only you because your asian. I thanked him for his kind words but was left very very angry. As I was standing outside I still saw alot of white people inside and he didnt go up to any of them aggressively the way he came up to me in face. If they even bother viewing CCTV they will clearly see with the body language how I was treated with my children. I will never be going back to that cinema EVER AGAIN.i felt very very angry after I left. What was supposed to be a pre xmas treat for my children ended up in a big disappointment that I had to come home and write this review.

Poor service, nobody in tills, self service. Snacks easy overpriced ticket cost way overpriced, cinema looks about forty years old, not a patch on what vue can offer for half the price, I'm surprised they are still in business

Showcase Cinema Cabot Circus
Great cinema and excellent sound quality

Showcase Dudley

Guys avoid #showcasecinema Dudley. Our film was ruined by the bass and dialogue from the next screen. When I told the manager she basically informed me that I was lieing and they 'turned off the screen at 8:20 before our adverts were done" ! Not true our film started at 7:30, she's saying the adverts were 50 minutes long????

Horrific customer service. Dreadful manager. Will be e-mailing Showcase head office as my husband had to walk off after being told we were lieing

Dudley was the only local cinema showing Tick tick boom. The film was amazing but would have been even better without distraction!

Oh and while I'm moaning... FFS PLEASE DON'T GO TO THE CINEMA IF YOU JUST WANT TO CHAT! thanks 🤦‍♀️

Gallery not worth the price. Toilets were disgusting, urine over the seats and another stuffed with napkins and blocked. Whilst waiting a couple came out of the disabled toilet and left by the stairs exit. Probably hadn’t even paid for the gallery. Popcorn all over the seats. Not over attentive staff. A terribly inflated price (£50 for two) for a small screen too. Will not be going back.

Showcase Cinema de Luxe Winnersh X Plus.

Pros:
- X plus cinema screen is wide and tall and quite good image quality
- Audio is good if a little overly loud at times
- Seats can be adjusted to a comfortable position
- Plenty of parking
- A/C is good
- Good availability when our group booked

Cons:
- Seats are quite small and pack tight and closely together and so you have to share the armrest with whoever is next to you making social distancing not possible
- Washroom design is cramped and very poor and makes everyone bump into each other at every turn, entrance, exit etc making social distancing difficult
- X plus screen not clearly signposted with screen number
- No hand sanitiser and extremely expensive snacks and drinks
- Expensive for the overall experience
- Cancellation and rebooking process very manual for the customer and harder to do than at other cinemas

I am absolutely disgusted by the attitude of the manager at Winnersh branch. My husband booked to tickets to watch the new James Bond movie on the 30th October . Due to a system glitch the tickets were booked for the 31st instead this was no good as it would be a school night. When we tried to explain this to the manager at the Winnersh branch her response was “what do you want me to do” her body language and whole attitude was absolutely disgusted even my 10year old thought that she was very rude and shouldn’t be in customer services let alone the manager. Thanks for ruining my sons weekend with your awful attitude.
We have 2 tickets that we haven’t been able to use thanks to your unwillingness to help and your uncaring attitude …

Ordered tickets for a film for a family evening, unfortunately I could not make it due to my grandfather having a stroke two days before. I contacted customer service and have been completely ignored. I asked to cancel the order so I could arrange to go another time. I’m happy to receive vouchers or credit but you have completely ignored me. Thanks for making what’s already a stressful time even better.

We are due to visit the 2pm performance of "No time to die" so I telephoned to see what time the performance actually started, as we have a commitment in the morning.
I was told I was first in the queue, how wonderful, not for long though, I hung on to no avail, nobody answered.
Sent an email. Still waiting for a response.
With luck we should arrive at 2.30pm dependent upon traffic, fingers crossed, but will we be allowed in if we are half an hour late.

Great Bristol cinema that we got to see the Bond premier for. Very nice facilities

Trying to get a refund for two adults tickets for Bluewater cinema as child awaiting pcr results. No response to email request the day before the booking. Over 20 minutes waiting on the phone for refund/exchange of tickets! Had to hang up. Please respond to email….. or answer the phones!

Went o the Showcase in Nottingham to see Fast 9 with my son and we had a great time. The seats where amazing. Definitely will go back again

So, I was in the cinema before & really liked it. Comfy seats, nice member of staff. I had to put 3 stars not because I didn’t like something about it, but because others who watches the movie without respect to others. Now, there are one seat free between watchers because of Covid situation, which is fine. However, on my left was youngish couple, lady early 20th, took her trainers off & put them on the free seat between us. I can’t tell you how they stunk badly. So, more than 2 hours I couldn’t enjoy my movie, but she decided drink the squash so loudly & squeezing the plastic cup & sucking it… it was just mad. I drove 70 miles to watch the movie with my family, to what end? Smell someone’s stinky feet & listen how she can’t drink her drink without a noise.

I wish you could control. As I was thinking to come on Sunday, but now I don’t want to come at all.

I paid for the Deluxe seats and since lockdown, they are now closer in Southampton? What's that all about?

I wrote them through instagram, facebook on 10th of July to ask for a help. They only today answered me (2 nd of August). I said, no need for the help anymore and thank you for answering after 20 days. Instead of apologising, they impudently answering that "it is our pleasure". I believe people looking after social media contacts should be changed, or at least should be educated about basic rules how to talk to a customer. Shame and don't blame covid please😂😂😂, covid didn't do anything to your behaviours.

Bought tickets online , pulled up to park the car and my son needed to use the toilets badly , so i told him to run in and we would meet him in 2 mins , he came back out and staff said they wouldnt let him in because he didnt have a ticket or wasnt buying anything, so i ran in ahead of my wife to tell them we had bought online , Nicola the staff member stopped us again to tell us that they couldnt let us in because of new guide lines , so had to again wait till my wife gave them ticket details ,,,, then when my son had just got in was asked to shout him back to give age details for the movie , luckily my wife had his ID in her bag ,,,,, pretty poor show of service , felt pretty unfriendly before we even got into the movie 👎 use of toilets should be a basic human right

Booked tickets to a showing in Paisley and realized we could no longer make it, showcase we’re quick to respond and rescheduled our tickets to a more suitable date. 😀

I have just collected my 15 year old daughter from Showcase Peterborough where she went to see 'Black Widow' with some friends. Before they even went into the cinema they were subjected to a threatening lecture from one of the staff telling them that if they made any noise, or used their phones, or disturbed anyone they would have 2 warnings and then they would be 'kicked out', or they would be split up and made to sit in groups of two. Just to be very clear, I hate people messing about in the cinema as much as anyone but at this stage they hadn't even gone in and had done nothing to suggest they were there for any reason other than to watch the film. This is the first film they have been to see in nearly 18 months and in my daughter's words' it was completely ruined'. Staff need to be made aware that being 15 doesn't automatically make you a hooligan, and that they need to actually have a reason to give someone a lecture on bad behaviour rather than rushing to judgement based purely on age.I hated it when I was a teenager and it sounds like it hasn't improved.

Nadia and Paul at Cinema de Lux In Linwood Paisley have been amazing. Great cinema and staff are always so polite and help. Thanks for all you’re help and keep up the great work. Would recommend and Especially during these times everything is in place and socks distancing. Thanks again Nadia & Paul at Linwood

I have two new born children and wanted to go to the Reading Showcase cinema at lunchtime (the cinema was empty) to get a tango ice blast- as a cinema viewing is not possible with two children. I was turned away at the door! Totally disappointed with the service! Wouldn’t not recommend visiting! It’s a shame with the economic environment that a struggling industry can turn away customers and loose sales!