Showcasecinemas Avis 

Showcase Leeds always had great experience! Insider club is very good, cinema always very clean and seats are very comfy. Very efficient seat blocking service due to covid-19 restrictions, wouldnt go anywhere else, never had a bad experience and staff are very friendly!

Thanks to the team at showcase cinema at avonmeads Bristol this morning I was able to change my booking and they couldn't have been more helpful! I'm sorry I didn't get their names, but my daughter and granddaughter had a lovely time and really enjoyed Peter rabbit 2!

They should really state that tickets are non refundable anywhere when purchasing.

Booked tickets for upcoming holiday, find out holiday is cancelled due to work and even though I sent them an email an hour after purchase they still can't refund?

Still took them 3 days to reply.

Poor customer service and way overpriced compared to other brand cinemas.

I am a disabled customer and tried to book a free career with CEA card - no facility to do this online other than calling a premium number. My disability is that I am profoundly deaf therefore not able to use the telephone to communicate!
Emailed cinema more than 2 days ago & not even the courtesy of a response.

I watched tenet and the volume was extremely loud which ruined the whole film. The bass was fine but I just don’t understand when there’s smashing sounds, gun shots, car crashing etc why they had to put it so loud doesn’t make any sense.

Adam from Nottingham Showcase was so helpful this morning that I feel compelled to write a review.
He is the definition of going above and beyond and really helped me out with my query around changing my booking and also gave me extra information about bringing babies into the cinema.
So helpful, professional and friendly! Thanks Adam!!

Date is 4th August and just came back from watching "onward" 11.20 showing at Nantgarw showcase.

Booking the tickets I noticed they are in blocks of 2, 3 blocks to 1 row and 2 rows remain empty in front and behind. I was shocked to notice upon entering screen 10 that there was no social distancing at all, I asked 1 person how he was sat where he was and he replied he was told by a team member that he could sit anywhere he wanted.

This is deeply concerning during this time and thus I have decided not to return to showcase during this pandemic, I am looking to take this issue further because simply this is a disgrace, seating should be enforced by team members. What is your current cleaning procedure when ppl sit anywhere?

It is your job showcase to adhere to the rules if you are to stay open during this time and currently you are not.

UPDATE...
Sent an email to showcase headquarters same time I did this review, 6 hours later and already received an email from them apologising and asking for more details.

Very happy with speed of reply and hopeful this incident won't happen again so increasing my star rating.

NO AC
Sound was Poor

Not impressed with Showcase.

Tried to book on-line - disabled client has a Disabled CEA Card which allows free ticket for carer to look after them - no option for this to book on-line and as can only book on-line at the moment - Can't book! - which is Discrimination to disabled people. Tried to Contact Bluewater line several times - just rings + costs 13p per minute - held on for 15 minutes but still just ringing, no reply from emails - will escalate complaint.

First time at Showcase.

Seats comfortable and clean. Very spacious cinema with loads of space between rows.

My tkt was only a fiver because it was a classic movie while they wait for fresh stuff to come out. The normal price will be much higher.

The Showcase Cinema at Winnersh Triangle was my childhood place to watch films. For years it was very dated with small, rough material seats however the upgrade is amazing. All theatres have graded seating to avoid the problem of a tall person in front of you. The seats are also quality comfy leather (or faux), have reclining capability and a rising footrest. The drinks and snacks are of course very expensive as is normal for cinemas but the experience of the movie is great.

Insider rewards were wiped off because I hadn't used them in a while, I was going to use them to treat my grandchildren to a film, Customer services were less than helpful quoting " it's in the terms and conditions "

made a mistake booking tickets and they wouldn't refund me.
Cineworld do refunds so I will be using their services from now on

The recliner seats are exceptional. Each film viewing is a unique experience and the staff are always helpful. My favourite cinema of all the local ones and I dare say that the Coventry upgrade in 2017 was a huge boost to the city's social life!

Booked tickets to go and see the latest Star Wars film but came down with an illness.
Checked online to see if you could get a refund and you can but only IN AMERICA

WHY CAN'T THE UK SHOWCASE OFFER THE SAME POLICY??

I can only apologise to the other patrons in the cinema who might now catch my cold because I'm not losing out on £45 tickets!!

Visited the Showcase Cinema in Coatbridge to see the new Star Wars film. Service was quick. We were told it was cinema 5. The cinema has been upgraded and it looks amazing with large leather seats and wide aisles. The whole experience including the film was excellent. Well done.

Went to showcase cinema deluxe in Bristol today to see the new star wars film I had booked 3 tickets but only needed 1 as others been taken ill,so asked for 2 to be refunded only to find out showcase cinemas do not do refunds but I was issued to green tickets that apparently do not have an end date, so if I wanted to go to a showcase cinema again to see a movie or two I could however if this experience is anything to go by then I can’t see myself going to another.
I ordered food which the staff member found it hard to understand what I was asking for so this took 3-4 attempts the popcorn I ordered was tasteless the hot dog was over heated I say this because it was broken when given to me and when I bit into it is burnt the inside of my mouth the containers supplied were not up to the task no tray or container was offered to make it easier to Get to the screen With my food order the server did not smile.
The guy that eventually came to check my ticket after the person he was talking to motioned that I was there walked over and tore the stub off as if to say I really can’t be bothered he could see I was struggling with what I had and and when I dropped something said nothing and offered no assistance I had to ask where the bin was and pick up what was dropped and struggle over to the bin and not drop anything else.

The only reason I have given a one star was for the film and seat everything else was very poor customer service

I had a problem with a ticket and never received a reply from an enquiry sent to their support team.

Appalling Front of House. I went to book cinema tickets for myself and my daughter. We both have CEA cards for non-visible conditions, I asked for the tickets and handed my CEA card to the person. They looked at me and said so 'so you need a ticket and a carer ticket' he looked at me and sniggered. I felt embarrassed as it was busy. I looked at him as he handed me the tickets with a disapproving look and said it was not a carer, but a veteran's assistant. Outrageous and not the first time, I was once told I did not look disabled as I did not have a wheelchair. Get a grip with your staff.

I usually go to the Paisley or Glasgow branch. Went to the Glasgow one today which has been refurbished with new comfy seats and named as Showcase de lux.